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waEV-chargeReviews 

1,392
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 446 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the professionalism and helpfulness of the staff, who provide clear explanations and efficient work. Many reviewers commend the outstanding customer service, noting quick responses, expert advice, and a supportive approach that often goes above and beyond expectations. The product itself is frequently described as reliable and easy to use, with installations being swift, tidy, and carried out by knowledgeable engineers. However, some customers also noted issues with installation scheduling and communication, experiencing delays or needing to chase the company for resolutions. A few other people also felt that the product was unreliable and expressed dissatisfaction with the lack of engineer call-outs for problems.

What people talk about most

Service

Users describe positive interactions with service, highlighting excellent customer service, efficient... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Customer service

Consumers find customer service to be exceptionally positive, with many reviewers highlighting the... See more

Product

People report positive experiences with the product, often praising its design, price, and overall... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and clarity of the entire... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mohsin returned all calls when he said he would and sent promptly, clear instructions by email. It was a pleasure dealing with Mohsin who provided instructions that solved the issue and he followed up... See more

Company replied

Rated 5 out of 5 stars

From the first contact with the company I felt a valued customer, really friendly helpful staff who explained everything to me and the timelines on how things would be done. The two guys who did the... See more

Company replied

Rated 5 out of 5 stars

I was almost in despair when my Charger broke down and was replaced. Mohsin Raza virtually attended to me and saw to it that my Charger was back online after numerous attempts to get the old charg... See more

Company replied

Rated 5 out of 5 stars

Amazing company. Been with them nearly 3 years and when I have been in need of support, they have been super responsive and resolved the matter beyond my expectation. Can't rate you guys highly enough... See more

Company replied


Company details

  1. Electric Vehicle Charging Station
  2. Electrical Equipment Supplier
  3. Electronics Company
  4. Electronics Manufacturer
  5. Energy Equipment and Solutions
  6. Green Energy Supplier

Written by the company

waEV-charge was born in early 2022 with a mission creating future proofed, EV chargers designed for house builders, developers, landlords, and homeowners. Our range of EV chargers can be easily upgraded with future EV technology and with minimal further investment making them ideal for the ever-evolving EV industry. waEV-charge, the next generation of electric vehicle (EV) chargers designed for house builders, developers, landlords, and homeowners, has partnered with EV software specialist, ev.energy, to enable building managers and EV drivers to share smart-charging chargers across multiple tenants, and get reimbursed for costs. The collaboration means commercial property developers and homeowners will have access to fast, cost-effective, greener smart charging technology, while helping to open a network of rentable chargers across the UK, accelerating our transition to EV adoption. waEV-charge’s customers will benefit from being able to recharge on any charger in their shared residential car park, as well as ev.energy’s ‘smart charging’ product feature, which automatically optimises a car’s charging schedule according to when there is low energy demand on the grid, and when energy is cheapest and greenest. Through the ev.energy app, consumers can keep track every charging sessions energy and carbon usage, claim cash rewards from their charging, and even connect to their home solar power for a zero-carbon charge. The average EV driver can save £600 on their energy bills.

waEV-charge EV Smart Chargers

Installed in 7 days...

Request a quote now and have your charger installed in 7 days: https://www.waevcharge.co.uk/quote

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,392)

409 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic company

After a faultless 2 years, my charger went down at the weekend. WaEv were on it straight away and its back on today. Fantastic service from this company.
Thanks guys

12 February 2026
Unprompted review
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Reply from waEV-charge

Thank you Richard, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Superb from start to finish

Superb from start to finish. Fantastic service from head office and the installers as well. Highly recommended!

2 February 2026
Unprompted review
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Reply from waEV-charge

Thank you Trevor, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Exceptional customer service

This was my first experience getting a home car charger and there are a lot on the market to choose from. I’d read some reviews which were all positive, that together with they were a tiny bit cheaper and only wanted half the money upfront (not all of it like the others).
I’ve been extremely impressed with the customer service I’ve had, even had replies out of hours at the weekend. The charger was fitted within a week, installation went smoothly & had follow up emails checking all ok. I haven’t yet used the charger as I haven’t needed to, but I’m confident that if there is an issue it would be resolved quickly. So pleased with my decision to go with WaEv, that I would definitely recommend.

7 February 2026
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Reply from waEV-charge

Thank you Anita, we really appreciate your feedback & review.

Rated 5 out of 5 stars

The installer was polite

The installer was polite, knowledgeable and helpful. Really impressive finishing. Ran the cable outside the house rather than through the house which was fantastic and much better. He then explained how it worked. A really nice guy too.

7 February 2026
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Reply from waEV-charge

Thank you Chris, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Great service

Great service, paid in full and next day had email yo fill forms and then 24 hours later was fitted. Follow up call to check in and cant believe how quick it was fitted. Spoke to Elliott and was super helpful and knowledgeable. Highly recommend.

5 February 2026
Unprompted review
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Reply from waEV-charge

Thank you Charles, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Really easy from start to installation

Really easy from start to installation, installation booked on Sunday, delivered on Tuesday and was installed Thursday, I wasn't home but the Mrs said the installation guys we're polite and they done a neat and tidy job.

Can't test it yet as our new car hasn't been delivered but at least we're prepared!

5 February 2026
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Reply from waEV-charge

Thank you William, we really appreciate your feedback & review.

Rated 5 out of 5 stars

This genuinely might be the best EV…

This genuinely might be the best EV company to date.

Consistently go the extra mile and do nothing but fully support your needs and requirements constantly.

Big thank you Elliot tonight for all his help and fixing things promptly.

And thank you to the whole Waev team for being absolutely incredible always.

Nothing but praise!

4 February 2026
Unprompted review
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Reply from waEV-charge

Thank you Connor, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Great service

Great service, Josh the Engineer was excellent! Job done professionally and quickly, meaning downtime was minimal.
Many Thanks
Steve Mason
Director

3 February 2026
waEV-charge logo

Reply from waEV-charge

Thank you Steve, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Great customer service

Great customer service, clear communication and fast install with flexible date options, fast track and pay with instalments which are entirely flexible based on how much deposit you want to put down. The charger is very easy to use, links straight to WiFi and took less than a minute to set up which the install guy did. Charger unit was delivered free to house the day before and the installer had the cable with him to link from electric meter cupboard to desired wall location, you give an idea of how many meters of cable thats likely to take and as part of your initial assessment, its all captured on video and pics from your phone. Highly recommend WAEV for installing a car charger point

29 January 2026
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Reply from waEV-charge

Thank you Edward, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Excellent service in terms purchase of…

Excellent service in terms purchase of the charger, the installation and general communication. Josh did an amazing job with the installation and went out of his way to ensure the best solution. Highly recommended.

30 January 2026
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Reply from waEV-charge

Thank you, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Great customer service and quick…

Great customer service and quick response to emails, highly recommended company, easy to use website too

30 January 2026
Unprompted review
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Reply from waEV-charge

Thank you Sarah, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Best place to get a charger from

Recently got a charger from this company at very reasonable price. The process was very quick from start to the end. Moss was very helpful and managed to answer all my questions and helped me setup everything. Excellent service!

30 January 2026
Unprompted review
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Reply from waEV-charge

Thank you Emil, we really appreciate your feedback & review.

Rated 5 out of 5 stars

1st class

Fast, efficient, exactly what I wanted. The installer was 1st class too

30 January 2026
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Reply from waEV-charge

Thank you Ian, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Top EV charger 👌🤩🤩🤩🤩🤩

Absolutely perfect job done by a lad called jack, only took an hour…
Had a slight problem with the charger, but contacted the team, done within minutes and up and running.
Can’t fault this company🤩🤩🤩🤩🤩

29 January 2026
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Reply from waEV-charge

Thank you Neil, we really appreciate your feedback & review.

Rated 5 out of 5 stars

The best best customer service of any…

The best best customer service of any company I have ever experienced. Contracted on whatapp quite late at night and yet a friendly voice at the end of the phone being able to help me support me but most of all listen to what was wrong so we could get out sorted I have to mention that this was also very very late at night most people are in bed. Customer service and knowing your product is how you get loyal customers, and these guys definitely know what they’re chatting about!! Thank you again for saving a super stressed overtired mum !

28 January 2026
Unprompted review
waEV-charge logo

Reply from waEV-charge

Thank you David, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Just had my waEV charger installed and…

Just had my waEV charger installed and it looks brilliant, from ordering it to fitting took 5 days and the lad who fitted it done a very good professional job 10/10. waEV keep you informed with texts and emails so your not kept in the dark thank you very much the waEV team.

28 January 2026
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Reply from waEV-charge

Thank you David, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Very happy with my charger

Super quick to install, I phoned on Monday and the charger was fully installed and working by Wednesday 9am, less than 48 hours!
Also very easy to set up with the app, communication was good from the installer and looks neat and tidy. Very happy.

28 January 2026
Unprompted review
waEV-charge logo

Reply from waEV-charge

Thank you Jade, we really appreciate your feedback & review.

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