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waEV-charge Reviews 

1,394
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 446 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the professionalism and helpfulness of the staff, who provide clear explanations and efficient work. Many reviewers commend the outstanding customer service, noting quick responses, expert advice, and a supportive approach that often goes above and beyond expectations. The product itself is frequently described as reliable and easy to use, with installations being swift, tidy, and carried out by knowledgeable engineers. However, some customers also noted issues with installation scheduling and communication, experiencing delays or needing to chase the company for resolutions. A few other people also felt that the product was unreliable and expressed dissatisfaction with the lack of engineer call-outs for problems.

What people talk about most

Service

Users describe positive interactions with service, highlighting excellent customer service, efficient... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Customer service

Consumers find customer service to be exceptionally positive, with many reviewers highlighting the... See more

Product

People report positive experiences with the product, often praising its design, price, and overall... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and clarity of the entire... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mohsin returned all calls when he said he would and sent promptly, clear instructions by email. It was a pleasure dealing with Mohsin who provided instructions that solved the issue and he followed up... See more

Company replied

Rated 5 out of 5 stars

From the first contact with the company I felt a valued customer, really friendly helpful staff who explained everything to me and the timelines on how things would be done. The two guys who did the... See more

Company replied

Rated 5 out of 5 stars

I was almost in despair when my Charger broke down and was replaced. Mohsin Raza virtually attended to me and saw to it that my Charger was back online after numerous attempts to get the old charg... See more

Company replied

Rated 5 out of 5 stars

Amazing company. Been with them nearly 3 years and when I have been in need of support, they have been super responsive and resolved the matter beyond my expectation. Can't rate you guys highly enough... See more

Company replied


Company details

  1. Electric Vehicle Charging Station
  2. Electrical Equipment Supplier
  3. Electronics Company
  4. Electronics Manufacturer
  5. Energy Equipment and Solutions
  6. Green Energy Supplier

Written by the company

waEV-charge was born in early 2022 with a mission creating future proofed, EV chargers designed for house builders, developers, landlords, and homeowners. Our range of EV chargers can be easily upgraded with future EV technology and with minimal further investment making them ideal for the ever-evolving EV industry. waEV-charge, the next generation of electric vehicle (EV) chargers designed for house builders, developers, landlords, and homeowners, has partnered with EV software specialist, ev.energy, to enable building managers and EV drivers to share smart-charging chargers across multiple tenants, and get reimbursed for costs. The collaboration means commercial property developers and homeowners will have access to fast, cost-effective, greener smart charging technology, while helping to open a network of rentable chargers across the UK, accelerating our transition to EV adoption. waEV-charge’s customers will benefit from being able to recharge on any charger in their shared residential car park, as well as ev.energy’s ‘smart charging’ product feature, which automatically optimises a car’s charging schedule according to when there is low energy demand on the grid, and when energy is cheapest and greenest. Through the ev.energy app, consumers can keep track every charging sessions energy and carbon usage, claim cash rewards from their charging, and even connect to their home solar power for a zero-carbon charge. The average EV driver can save £600 on their energy bills.

waEV-charge EV Smart Chargers

Installed in 7 days...

Request a quote now and have your charger installed in 7 days: https://www.waevcharge.co.uk/quote

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,394)

409 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

Good service from order to fitting. Quick and easy.

10 March 2026
waEV-charge logo

Reply from waEV-charge

Thank you Stuart, we really appreciate your feedback & review

Rated 5 out of 5 stars

Really helpful via watsapp app

Really helpful via watsapp app, supported me with the very little knowledge I have and how to use the app

5 March 2026
Unprompted review
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Reply from waEV-charge

Thank you Tammara, we really appreciate your feedback & review.

Rated 5 out of 5 stars

From first phone call to completion…

From first phone call to completion five days , unbelievable , fantastic service fitter was very informative, phoned to change charger day before fitting nothing was a problem over the moon with the level of service , would recommend to everyone . Five star service

4 March 2026
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Reply from waEV-charge

Thank you David, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Excellent service

Excellent service!

Everything was done online and a fairly straightforward process. Submitted all my details online and installation was booked within 7 days. The engineer done a fantastic job and I am very pleased.

Highly recommend WaEV-Charge, very good service.

24 February 2026
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Reply from waEV-charge

Thank you Reza, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Moss helped me to get charger back…

Moss helped me to get charger back online - a very patient individual who talked me through the process and ensured everything was working before he ended the call.

27 February 2026
Unprompted review
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Reply from waEV-charge

Thank you Karen, we really appreciate your feedback & review.

Rated 5 out of 5 stars

The guy came to fix the ev charger

The guy came to fix the ev charger. He was very friendly and helpful. He did a good job a was very quick. The ev charger is brilliant and charges my car at a much cheaper price.

27 February 2026
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Reply from waEV-charge

Thank you Mr Lee, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Quick easy install.

Quick easy install.
The installer turned up on time, was complete within the hour.
The whole process was excellent, from when I choose my charger, communication to when the install would take place and the actual install, all done within 5 days ready for my delivery of my EV car

26 February 2026
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Reply from waEV-charge

Thank you Carl, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish kept up to date through the whole process would totally recommend also helped they managed to get a government grant that then reduced my total bill for me thanks again guys great work

25 February 2026
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Reply from waEV-charge

Thank you Justin, we really appreciate your feedback & review.

Rated 5 out of 5 stars

WiFi connection issue

One What’s App message regarding connection and charging issues and an instrumental video link arrived, which sorted my problem out.

23 February 2026
Unprompted review
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Reply from waEV-charge

Thank you Louise, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Excellent after sales ser

Although initially had difficulty. Charger was installed before we got the car. Our fault. The help we got to overcome the problem was very good. All is OK and working well. Thanks for quickly helping us.

23 February 2026
Unprompted review
waEV-charge logo

Reply from waEV-charge

Thank you Stuart, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Excellent aftersales service

So i researched the company prior to purchasing the EV charger as I read some horror stories on the other companies EV chargers and where the problem lies is very poor aftersales service but reading the reviews for the Wave Charger all i could see was positive reviews. I have now had two issues with the unit which were to do with my set up not the unit itself and I have to say that the aftersales service is excellent and responsive. It was same day quick and solved my issues. Would definitely recommend the unit and also the back up service is fantastic. Its no use buying a EV charger if the aftersales is no good when you need to get your car charged.

18 February 2026
Unprompted review
waEV-charge logo

Reply from waEV-charge

Thank you Ata, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Really impressed from the start dealing…

Really impressed from the start dealing with waEV through the messaging service and then installation with voltari absolute class act through Justin in the messaging service and on the phone through to the installer Hanif first class

17 February 2026
waEV-charge logo

Reply from waEV-charge

Thank you, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Quick service

Quick service, from quote to installation.
On installing everything was done within an hour!

17 February 2026
waEV-charge logo

Reply from waEV-charge

Thank you Mitchell, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Great experience with waEV-Charge

Great experience. Loads of advice and help from enquiry to completion
from Moss Razaq, Customer Relations Executive. It wast the most straightforward job but the end result is great. The installer, Steve Edwards, did a great job, was punctual, friendly and informative.

Would recommend to friends and family

17 February 2026
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Reply from waEV-charge

Thank you Ben, we really appreciate your feedback & review.

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