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waEV-charge Reviews 1,357

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 466 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff during installation and beyond. Many people appreciate the exceptional customer service, noting quick responses and thorough support, even for issues not directly related to the product. The installation process is frequently described as smooth, efficient, and tidy, with engineers explaining everything clearly and ensuring the product works perfectly. Reviewers are also impressed with the product itself, finding it easy to use and reliable, with many recommending the company to others. However, some customers experienced initial problems with installers or delays, and a few were dissatisfied with the customer service, citing poor communication or unresolved issues. There were also mentions of product unreliability and a lack of clarity regarding cable length before purchase.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the efficiency, professionalism, and... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional and responsive... See more

Product

Consumers find the product to be positive, with many reviewers praising the EV charger as brilliant, a nice... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers describing the overall process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent work Ordered charger online and supplied survey ,the installation date set easy on the telephone. Charger delivered Guys turned up today and I must say have done a first class job it... See more

Company replied

Rated 5 out of 5 stars

Initially there was a problem with the installer letting them and me down but Elliot could not have been more helpful in getting the situation resolved. He pulled out all the stops to get the charger... See more

Company replied

Rated 5 out of 5 stars

The service from waEV-charge was excellent. I ordered my home EV charger on Monday, with an expected installation within 3 weeks. However, 2 days later I had a call saying there was a slot on Frid... See more

Company replied

Rated 5 out of 5 stars

Gave expert advice after my EV Charger suppler tried to get me to buy a new charger at over £600 when the one they installed 4 years ago failed. Joe advised that in all probability the circuit break... See more

Company replied


Company details

  1. Electric Vehicle Charging Station
  2. Electrical Equipment Supplier
  3. Electronics Company
  4. Electronics Manufacturer
  5. Energy Equipment and Solutions
  6. Green Energy Supplier

Written by the company

waEV-charge was born in early 2022 with a mission creating future proofed, EV chargers designed for house builders, developers, landlords, and homeowners. Our range of EV chargers can be easily upgraded with future EV technology and with minimal further investment making them ideal for the ever-evolving EV industry. waEV-charge, the next generation of electric vehicle (EV) chargers designed for house builders, developers, landlords, and homeowners, has partnered with EV software specialist, ev.energy, to enable building managers and EV drivers to share smart-charging chargers across multiple tenants, and get reimbursed for costs. The collaboration means commercial property developers and homeowners will have access to fast, cost-effective, greener smart charging technology, while helping to open a network of rentable chargers across the UK, accelerating our transition to EV adoption. waEV-charge’s customers will benefit from being able to recharge on any charger in their shared residential car park, as well as ev.energy’s ‘smart charging’ product feature, which automatically optimises a car’s charging schedule according to when there is low energy demand on the grid, and when energy is cheapest and greenest. Through the ev.energy app, consumers can keep track every charging sessions energy and carbon usage, claim cash rewards from their charging, and even connect to their home solar power for a zero-carbon charge. The average EV driver can save £600 on their energy bills.

waEV-charge EV Smart Chargers

Installed in 7 days...

Request a quote now and have your charger installed in 7 days: https://www.waevcharge.co.uk/quote

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great experience with waEV

Great experience with waEV — Moss was really helpful, friendly, and made everything easy to understand. Really appreciated the support and would definitely recommend!

7 May 2026
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Reply from waEV-charge

Thank you Karen, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Great customer service

WaEV-charge have provided us with exceptional customer service. We were impressed by there speedy service to install our EV charger and the engineer who came out was professional, informative and thorough (flagging up a potential power issue from the grid and contacting the relevant service to check the fault). Since it has been installed I have recieved excellent swift help when I have rung up to check/ask a couple of questions. Everyone I have spoken to has made sure that they have fully answered my question and run extra checks to see how my charger is working. Also the price for the charger and installation was very competitive. I would highly recommend waEV!

5 May 2026
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Reply from waEV-charge

Thank you Sophie, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Highly recommended

Highly recommended!
We’ve been using since last year January and working absolutely amazing with no issues or any problems. The app is super easy and simple to use. Costumer services are always helpful, polite and available within minutes if you have any questions, can’t recommend enough.

6 May 2026
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Reply from waEV-charge

Thank you Agnes, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Prompt, friendly and knowledgeable

Everything was responded to promptly from the first contact until completion, highly recommended. Polite, friendly, knowledgeable and helpful. Perfect all round.

6 May 2026
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Reply from waEV-charge

Thank you Eileen, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Good experience

Easy to order, very quick turnaround from order to installation. Found the price very competitive and product seems good quality

5 May 2026
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Reply from waEV-charge

Thank you Paul, we really appreciate your feedback & review.

Rated 5 out of 5 stars

From start to finish service was…

From start to finish service was fantastic.All questions were answered quickly and installation was within a week.

1 May 2026
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Reply from waEV-charge

Thank you Darren, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Very quick response to an issue.

Very quick response to an issue I had, help and support was instant via WhatsApp with my issue resolved within minutes.
Great service 👍

30 April 2026
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Reply from waEV-charge

Thank you Gary, we really appreciate your feedback & review.

Rated 5 out of 5 stars

WaEV charger fitting

Quick, excellently fitted and everything done exactly as they said it would be. Great service. Thank you.

30 April 2026
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Reply from waEV-charge

Thank you Robert, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Excellent support and quick issue resolution

I don’t often leave reviews on Trustpilot, but I felt this one was worth it.

The main reason is the level of support I received via WhatsApp, which was genuinely excellent. The installation itself went smoothly overall, although there was a small issue with the CT clamp and some audible noise. That said, the response from the company was immediate both times I reached out, and they had someone back out within the hour to fix to immediately rectify it, which was really impressive.

The price was also very competitive, and I was able to take advantage of a small promotional discount on the unit, which was a nice bonus.

Overall, I’m really happy with the service and would definitely recommend them.

29 April 2026
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Reply from waEV-charge

Thank you Owen, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Good and prompt service

Good and prompt service. Good app, good looking unit. Looking forward to using it

22 April 2026
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Reply from waEV-charge

Thank you Richard, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Hassle free

Hassle free, good communication, nice product, excellent fitters.

22 April 2026
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Reply from waEV-charge

Thank you Jim, we really appreciate your feedback & review.

Rated 5 out of 5 stars

It's really convenient to have this…

It's really convenient to have this charge always on hand. Great quallity for the price. Special thanks for the support - you're all so friendly.

8 April 2026
Unprompted review
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Reply from waEV-charge

Thank you Scott, we really appreciate your feedback & review.

Rated 5 out of 5 stars

waEV-charge were an absolute pleasure…

waEV-charge were an absolute pleasure to deal with. They were so incredibly helpful,nothing was too much trouble,any questions were only a quick phone call away. Definitely highly recommended. A company with a real customer service ethic.

20 April 2026
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Reply from waEV-charge

Thank you Jayne, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Fantastic customer service from Moss

Fantastic customer service from Moss. It’s been a pleasure dealing with him over the phone and video chat. Very informative of the process.

20 April 2026
Unprompted review
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Reply from waEV-charge

Thank you Jessica, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Highly recommend WaEV

WaEV where the only company that would come out and do a survey before I paid and had the job done. There would have been no way I could have taken pictures or videos of the what actually needed doing.

The electrician was amazing, came on his own and just got on with it. This was definitely a two man job. The poor guy was at my house from 8.30am until 4pm. It was a big job.

I highly recommend WaEv though. Everyone else wants you to pay for it first, then send pictures and videos. Which is ok if the circuit box is closed to where you having it installed.

Thank you WaEv and the electrician who did the installation.

17 April 2026
Unprompted review
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Reply from waEV-charge

Thank you David, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Easy and clear to order

Easy and clear to order. Very easy to understand and conduct your own survey from your phone. Fast install and a good quality product. Superb customer service. Many thanks!

18 April 2026
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Reply from waEV-charge

Thank you Zak, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Perfect service

Everything perfect
Thanks for Everything
Lovs my new charger

16 April 2026
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Reply from waEV-charge

Thank you Vasco, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Customer service is impeccable

Customer service is impeccable
Replied straight away and problem was solved
Would recommend to everyone

16 April 2026
Unprompted review
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Reply from waEV-charge

Thank you, we really appreciate your feedback & review.

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