I was almost in despair when my Charger broke down and was replaced. Mohsin Raza virtually attended to me and saw to it that my Charger was back online after numerous attempts to get the old charg... See more
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From start to finish the process was speedy and transparent. I received a text the day before installation confirming a time. Steve turned up bang on time and was brilliant, despite working in the s... See more
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Gave expert advice after my EV Charger suppler tried to get me to buy a new charger at over £600 when the one they installed 4 years ago failed. Joe advised that in all probability the circuit break... See more
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Initially there was a problem with the installer letting them and me down but Elliot could not have been more helpful in getting the situation resolved. He pulled out all the stops to get the charger... See more
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Company details
- Electric Vehicle Charging Station
- Electrical Equipment Supplier
- Electronics Company
- Electronics Manufacturer
- Energy Equipment and Solutions
- Green Energy Supplier
Written by the company
waEV-charge was born in early 2022 with a mission creating future proofed, EV chargers designed for house builders, developers, landlords, and homeowners. Our range of EV chargers can be easily upgraded with future EV technology and with minimal further investment making them ideal for the ever-evolving EV industry. waEV-charge, the next generation of electric vehicle (EV) chargers designed for house builders, developers, landlords, and homeowners, has partnered with EV software specialist, ev.energy, to enable building managers and EV drivers to share smart-charging chargers across multiple tenants, and get reimbursed for costs. The collaboration means commercial property developers and homeowners will have access to fast, cost-effective, greener smart charging technology, while helping to open a network of rentable chargers across the UK, accelerating our transition to EV adoption. waEV-charge’s customers will benefit from being able to recharge on any charger in their shared residential car park, as well as ev.energy’s ‘smart charging’ product feature, which automatically optimises a car’s charging schedule according to when there is low energy demand on the grid, and when energy is cheapest and greenest. Through the ev.energy app, consumers can keep track every charging sessions energy and carbon usage, claim cash rewards from their charging, and even connect to their home solar power for a zero-carbon charge. The average EV driver can save £600 on their energy bills.
waEV-charge EV Smart Chargers
Installed in 7 days...
Request a quote now and have your charger installed in 7 days:
https://www.waevcharge.co.uk/quote
Contact info
Unit 5, S50-51 Stansted Courtyard, CM22 6PU, Essex, United Kingdom
- 0330 043 1353
- hello@waevcharge.co.uk
- waevcharge.co.uk
4.9
Excellent
1K reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 1 week
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Great value and customer support
Went with WAEV as my choice of home charger, it was affordable and around £200 cheaper than other suppliers. I did go with HIVE, but had some questions that were simply unanswered, so l cancelled the installation, if customers service was poor at inception who knows how bad it would be later. Where as WAEV responded immediately answering all questions by return. I did pay £49 for a quicker install date, but this never happened, but l was refunded the additional cost immediately, again no fussing , just supporting the customer. The changing unit and associated app is brilliant and the electrician installed the charger perfectly, tidy and friendly install. 100% recommend WAVE.
11 June 2026
Reply from waEV-charge
Thank you Mark, we really appreciate your feedback & review.
Extremely Happy about customer service
I had an issue with my charger at home and I contacted them through WhatsApp. They replied promptly and gave instructions on how to fix the issue as soon as possible. I am extremely happy with their customer service and greatly recommend.
13 June 2026
Unprompted review
Reply from waEV-charge
Thank you Jawana, we really appreciate your feedback & review.
The Engineer did a great job and Great Customer Service from waEv when I was experiencing issues with the app
The Engineer did a great job. 1hr to install, he knew what he was doing. I had an issue installing the app on the phone, however waEV went through the process from start to finish and I was able to use the features moments later.
10 June 2026
Reply from waEV-charge
Thank you Phil, we really appreciate your feedback & review.
Very satisfied
AChrger installed very quickly, had a bit of teething trouble but contacted waev-charge and was sorted quickly, all working now, definitely would recommend
1 June 2026
Reply from waEV-charge
Thank you Ged, we really appreciate your feedback & review.
Awesome
From the start of the process to charging my car, the customer service has been excellent. I encountered a few minor issues in setup, but the team were on Hand, talk to me through the process, and got me up and running. The device itself has been installed really well, and the installer was able to follow all of my guidelines in terms of placement and access. I would definitely recommend this product but more importantly, this team.
9 June 2026
Reply from waEV-charge
Thank you Christopher, we really appreciate your feedback & review.
Highly recommend .
Highly recommend .. very smooth from start to finish ..
Claimed the £500 gov grant .. waEV chased the money . we just gave the code ..
up and running .. and very neat job.
Martin
MK CONTAINERS
Yeovil
1 June 2026
Unprompted review
Reply from waEV-charge
Thank you Martin, we really appreciate your feedback & review.
Amazing customer service
Amazing customer service helped me through a specific issue I was having I couldn’t fix on what’s app across multiple sessions. Was really good and genuinely a great service 100% recommend them (also the chargers really good)
6 June 2026
Unprompted review
Reply from waEV-charge
Thank you, we really appreciate your feedback & review.
Outstanding customer service
Had a little trouble with the initial set up with conflicts between Octopus, Ford and WAEV apps not wanting to play nice together. Had to contact WAEV on WhatsApp and the chap I dealt with went all out to get this issue fixed. Took a little time but we go there in the end and I've got up this morning to a successfully charge car. 5 stars for customer service!
6 June 2026
Reply from waEV-charge
Thank you Matt, we really appreciate your feedback & review.
Reply from waEV-charge
Thank you Ilko, we really appreciate your feedback & review.
Fabulous customer service
Having purchased a new EV I needed to set it up with my charger, this was my 2nd EV so I had an idea of what to do ..... how wrong could I be, it's been a long day between Octopus and WAev, I received fantastic help from both but WAev went above and beyond, I contacted them on WhatsApp and they sent through clear precise instructions, with screenshot, I followed them exactly but unfortunately it still didn't appear to work, I took some screenshot and added them to the WhatsApp chat after 6pm on a Friday evening, not expecting to receive a response until Monday, I was wrong, further instructions and screenshot requests, by 19.45 it had been sorted, the amazing customer service I have received from WAev has been second to none, clear and precise instructions that a 66 year old non-technical female managed to follow. Getting an EV charger ? go with Waev, fantastic customer service, highly recommend !
5 June 2026
Unprompted review
Reply from waEV-charge
Thank you Kim, we really appreciate your feedback & review.
Very helpful
Very helpful, on the phone, providing excellent advice on kerbside parking challenges. Also had a follow-up email with everything we discussed. Was a good call and no long wait to be answered.
4 June 2026
Reply from waEV-charge
Thank you Carmen, we really appreciate your feedback & review.
Your customer service is superb.
Your customer service is superb.. helped me with a connection issue. 5 stars all the way.
5 June 2026
Unprompted review
Reply from waEV-charge
Thank you Shiv, we really appreciate your feedback & review.
I had new WiFi and a new password so my…
I had new WiFi and a new password so my charger went offline. I expected it to be a real pain to reset so I asked waEV via the WhatsApp and they straight away sent me an easy to follow link to their App/guide to reset it. If I can do it then anyone else could…. if you know what I mean, thank you waEV people.
3 June 2026
Unprompted review
Reply from waEV-charge
Thank you, we really appreciate your feedback & review.
Excellent work
Excellent work
Ordered charger online and supplied survey ,the installation date set easy on the telephone.
Charger delivered
Guys turned up today and I must say have done a first class job it’s an old 1950 house thick walls nothing was a problem.
Neat and tidy excellent work.
Easy to install App and successfully connections.
Definitely recommend
4 June 2026
Reply from waEV-charge
Thank you Jonathan, we really appreciate your feedback & review.
Reply from waEV-charge
Thank you Michael, we really appreciate your feedback & review.
This is a fantastic company and all the…
This is a fantastic company and all the staff are incredibly talented and responsive
4 June 2026
Reply from waEV-charge
Thank you Daniel, we really appreciate your feedback & review.
Reply from waEV-charge
Thank you Ian, we really appreciate your feedback & review.
Exceptional service by waev
I made contact via website at the weekend, had the servey emailed on Monday and contact on Tuesday to book instalation, which was exactly a week later.
Great service, pleasant customer service and efficient and polite engineer. I couldn't fault them.
3 June 2026
Reply from waEV-charge
Thank you Caron, we really appreciate your feedback & review.
Terrible customer service and technical support
I had a charger installed a month ago and I still can't use my solar panels to charge my car. I have had numerous calls and emails from tech support and customer services who just tell me to "bear with me".
It's got to the point where I have requested that they uninstall it and refund me.
Update
Through the intervention of the MD we eventually sorted it. I have revised the score up from 1 to 2.
3 June 2026
Unprompted review
Reply from waEV-charge
Hi Tom,
Thank you for taking the time to update your review.
We sincerely apologise for the length of time it took to resolve this issue. While we were actively investigating the problem, we were unfortunately reliant on the ev.energy engineering team to identify and fix the fault within their app, which contributed to the delay.
We completely understand your frustration and appreciate how disappointing it must have been not being able to use your solar charging functionality as expected. We’re pleased that, following further intervention, we were able to get everything working correctly in the end.
Thank you for your patience and for bearing with us throughout the process. Your feedback is invaluable and will help us improve the experience for future customers.
Kind regards,
The waEV-Team
Ordered on the 14th May
Ordered on the 14th May, and installed on the 26th. Very happy with how quickly & professionally it was installed by Lee Tyler. I would definitely recommend.
27 May 2026
Reply from waEV-charge
Thank you Steve, we really appreciate your feedback & review.
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