Vortexair Reviews 1,963

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,606 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very happy with the product, often highlighting its quality, sleek design, and effective heating and cooling functions. Many appreciate its quiet operation and ease of use, with some noting its suitability for various room sizes and its energy efficiency. The user experience, from website navigation to the ordering process, is generally described as simple and straightforward. However, some people mentioned issues with the delivery service, citing delays, confusion, or problems with the courier company. A few other people also felt that the fan was not powerful enough or that the display on the unit could be improved for better visibility.

What people talk about most

Product

Users describe positive interactions with the product. Many reviewers praise its stylish design, quiet... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent build and sturdy feel... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the quick and prompt... See more

Order

Consumers find order to be ambiguous. Many customers report positive experiences, highlighting easy ordering... See more

User experience

People report positive experiences with user experience. Many reviewers praise the ease of setup and use,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy with cold/heater functions to early to tell air purification. Remote fiddly no L. M.H.setting for heating (buttons) Display restricted viewing on base. Better on unit. Fan fixed in position but... See more

Rated 4 out of 5 stars

Hello Jules and team. I love my vortex unit, it's sleek and aestheticically pleasing. Feels well built and sturdy which is a good thing as my ferrets have taken a liking to getting a draft of coo... See more

Company replied

Rated 5 out of 5 stars

All received as ordered - one minor postal issue which was fixed very quickly through Vortexair’s outstanding customer service via one quick email. Follow up comms to check we were happy was also exce... See more

Company replied

Rated 5 out of 5 stars

I wanted to replace an old convector heater & fan in my conservatory for a dual purpose, neater unit. This fits the bill perfectly. Unfortunately as I wasn’t paying attention I ordered two units. I co... See more

Company replied


Company details

  1. Electronics Company

Written by the company

Vortex Air is the UK’s bladeless fan specialist. Heating, cooling and purifying features. It’s available in 11 different colours to suit your unique home interior. 2 year warranty and arrives with UK next day delivery.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 24% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Am happy with both fans but one of them…

Am happy with both fans but one of them arrived covered in dust which was disappointing

10 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thanks for your review — we’re really glad you’re happy with the fans overall. We’re sorry one arrived dusty, as that’s not the standard we aim for, and we appreciate you bringing it to our attention.

Rated 1 out of 5 stars

Rather misleading on their own ad

Rather misleading on their own ad,

Stating “Pay just £46.66 today” could be misleading at it looks like you only have to pay £46.66, and not additional instalments which you don’t specify or state anywhere on the ad.
When you go to purchase at £46.66 it’s showing £130+.
So I’d say you need to be specific as trading standards could question and technically a customer could ask for it at that price as that’s what you are showing on the ad.

18 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thanks for your feedback. The “Pay just £46.66 today” wording shown on the advert refers to the Klarna buy now, pay later option, where the remaining balance is split into later instalments.

We understand how this may have caused confusion and appreciate you highlighting it — we’ll review how this is displayed to make the payment terms clearer moving forward.

Rated 5 out of 5 stars

So happy with this product

Next day delivery...excellent!
Packaging...brilliant!
Easily put together...simple!
Up and running in under 5 minutes...wonderful!

13 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Glad to hear everything went well — thanks for letting us know.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, also happy with this product. Best thing is the price first time buyer discount Thanks

15 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

We appreciate your review and are pleased we met your expectations.

Rated 5 out of 5 stars

Quick delivery

Quick delivery, easy set up and a good nights sleep in a cool bedroom. Thank you

14 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Your kind words truly mean a lot — thank you.

Rated 4 out of 5 stars

Vortex Pro Plus

Have had my Vortex a couple of days but today is first day of testing it. Getting used to the swap controls between hot and cool modes appears a little off, but am working out the limitations which are not a great issue tbh. I do feel the on machine display could be brighter as cannot see it is a room with a lot of natural daylight on a white machine

17 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thanks for taking the time to leave feedback.

Rated 5 out of 5 stars

Lightweight fan

Quick delivery, great looking fan, lightweight and quiet. Would recommend

11 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thanks for the great feedback — customer satisfaction is our priority.

Rated 5 out of 5 stars

I absolutely love my new water machine…

I absolutely love my new water machine as I call it my water on the private estate where I live is disgusting smells like swimming pool water now I have lovely tasting water and the hot water feature makes life so easy for me as I have cerebral palsy now making a hot drink is a blast absolutely would recommend your product a god send for me

16 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thanks for the amazing review — we really appreciate your support.

Rated 5 out of 5 stars

Absolutely awesome

Absolutely awesome. Everything and everyone 1st class. My precious recommendation is positive for vortexair.co.uk

16 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

We’re delighted you’re happy — thanks for your feedback.

Rated 5 out of 5 stars

Great fan

So far the vortex air pro plus has been a great addition to our bedroom. It looks stylish, it’s quiet and it’s very reasonably priced compared to other brands. It was delivered quickly and the communication from the team at Vortex air has been great too. Would definitely recommend.

16 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Glad to hear everything went well — thanks for letting us know.

Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase. Works really well. I am so impressed that I have recommended to my mother and sister who have now purchased as well.
Post note. Four work colleagues are now very interested.

13 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thank you for your review and for choosing us.

Rated 5 out of 5 stars

This is the 3rd item I have bought…

This is the 3rd item I have bought from you and I can honestly say it does what it says in the advert works perfectly ,so quiet and not too big and bullky, and the service is so great and quick delivery 😀 xx ❤️
What more can I say......

9 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thanks for the amazing review — we really appreciate your support.

Rated 5 out of 5 stars

Absolutely love this product

Absolutely love this product. I purchased due to being disabled and as it comes with a remote control it really helps me on days when my mobility is bad. Ros at customer services has been so approachable & helpful in dealing with all my queries. Quick, clear response and delivery as well. What a great company!

15 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

We’re delighted to hear you’re happy with the product.

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