My husband started buying the Volcano decaf which is excellent but got me hooked on the other blends. The Panettone coffee is outstanding- I’m slightly panicking that it’s limited edition as it’s my f... See more
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Review summary
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Ordered a presentation pack as Christmas gift Tuesday 16th December. The system said it was despatched 17th December but by 22nd it had still not arrived. Called customer service - permanently engag... See more
Company replied
Excellent service from Volcano Coffee Works. Royal Mail 'lost' my parcel and I contacted VCW via email. I received a response & they sent a replacement order straightaway, which I received today. The... See more
Company replied
I ordered from Volcano the first time on the 16th Dec, received despatch notice just like another reviewer on the 17th, no coffee by the 19th. Emailed the order address and received a reply within an... See more
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Company details
About Volcano Coffee Works
Written by the company
Proudly independent South London coffee roasters selling ethically sourced and award-winning ground coffee, coffee beans and compostable pods.
Try our award-winning speciality coffee on subscription. Freshly roasted and delivered to your door as often as you want. Use code DISCOVER20 for 20% off your first 3 orders. 20% Off: Speciality Coffee Subscriptions All Coffees All Brewing Equipment
Our Taste Guarantee
Love it or your money back
We're so confident you'll love our speciality coffee that if it's your first time trying a 200g bag of coffee beans and you don't like it just reach out to our team and we'll either advise on brewing method, offer a replacement of your choice for free or refund your order*.
Contact info
244 Ferndale Road, Brixton, SW9 8FR, London, United Kingdom
- +44 (0) 203 876 0876
- orders@volcanocoffeeworks.com
- volcanocoffeeworks.com
4.7
Excellent
872 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tu meke!
Website was easy to navigate and use. Loved the NZ backstory video. Coffee arrived in 2 days and was in the grinder shortly after. I ordered “The Mount” and it is delicious. A little bit of home here in the south of England. Chur!
6 June 2025
Unprompted review
Reply from Volcano Coffee Works
Thank you for the lovely review! Happy to hear The Mount blend brought a taste of home your way — and stoked you enjoyed the whole experience! Happy brewing!
Tiramisu coffee
Arrived quickly, well packaged and most delicious coffee. We tried the tiramisu coffee and it was very tasty. Just about to order some more!😃
14 June 2025
Unprompted review
Reply from Volcano Coffee Works
Thank you for the lovely review, Nigel! So glad you enjoyed the tiramisu coffee — it's a favourite here too! Happy brewing!
Delicious coffee
Delicious coffee. Smooth and NZ like - phew! I’m so relieved to find this
12 June 2025
Unprompted review
Reply from Volcano Coffee Works
Thank you for the review, Rachel! Good to hear the coffee brings a taste of NZ comfort your way!
Perfect quality.
30 May 2025
Unprompted review
Reply from Volcano Coffee Works
Thank you for taking the time to write a review! Happy Brewing!
Fantastic Company & Coffee
I was unsure which coffee to buy, so emailed them. They replied quickly and helped explain the coffee, so helpful. I bought the Mount Blend which was delicious. Just going to order more 😁☕
28 May 2025
Unprompted review
Reply from Volcano Coffee Works
Thank you for your lovely review, Karen! Good to hear you loved the Mount Blend - it’s one of my favourites too. Always here if you need any help with coffee :) Happy brewing!
Good product, good support
I ordered a Sage Bambino coffee machine with a free five month coffee subscription and I've been really pleased with the results. I have been receiving the Sombra coffee, and whilst I was initially unsure if I liked it, the team and Volcano helped me to dial in the grind size and dosage and now I love it.
25 May 2025
Unprompted review
Reply from Volcano Coffee Works
Thank you for the lovely review, Daniel! Good to hear you're enjoying the Sage Bambino and that our team could help you get the best out of the Sombra coffee - happy brewing!
Great coffee beans
Great coffee beans, fit the described flavour profile. Nice compact packaging and no issues with delivery.
I bought a bundle with a great discount for first time buyers, but will definitely buy again.
14 May 2025
Unprompted review
Reply from Volcano Coffee Works
Thanks so much for your review, Louise! We're thrilled you enjoyed the beans and the first-time buyer bundle. Happy brewing! :)
Reply from Volcano Coffee Works
Thank you for your review, Craig! We're glad to hear you had a great experience with our delivery and product. Happy brewing!!
Delicious & amazing smelling coffee
Have made 3 orders so far
My first order was Easter so ordered the 2 Easter limited edition coffees. I absolutely loved the chocolate honeycomb coffee that I ordered a kilo bag before it went away. My friend really enjoyed the hot cross coffee as a filter / cold brew
Honeycomb - Good crema and lovely smooth tasting coffee - I’m a latte drinker and recently had to go sugar free which has been a challenge. But no issues with taste since omitting syrups. No bitterness. Smell on opening the bag was amazing
Currently have the summer limited edition. It’s also a good coffee but not as good as the honeycomb imo. Have had as iced latte and my friend enjoyed as a cold brew. Still to try as hot latte
Need to try other coffees but going by what we have had so far I expect to be good too. There’s a few we would like to try
I do have one criticism - packaging is really nice but would like if bags could be resealable- especially on the larger 1kg bags to make it easier to keep the beans fresh
Ps plz bring back the honeycomb Easter coffee
21 May 2025
Unprompted review
Reply from Volcano Coffee Works
Thank you so much for the kind words, Kimmy! We're glad you and your friend have been enjoying the limited edition coffees, especially the Honeycomb (we miss it too!) We’ll pass on your note about the packaging, and if you haven't already, you've got to try our latest Tiramisu coffee - it is an absolute treat!
Got the house blend we don’t often…
Got the house blend we don’t often stray from 200 degrees coffee as nothing has ever compared although tried so many brands. Quick delivery and amazing coffee really happy with this one and it will be nice to add a bit of variation in, new staple ❤️ thanks guys
8 May 2025
Unprompted review
Reply from Volcano Coffee Works
Thank you so much for your kind words, Alana! We're so happy to hear you love the House Blend as much as we do — and great to know it arrived quickly. We’re delighted to be part of your coffee rotation. Happy brewing!
Reply from Volcano Coffee Works
Thank you for your review, John! Glad you enjoyed the coffee and the speedy delivery! Happy Brewing :)
Excellent coffee ⭐️
Was pleasantly surprised at how good this coffee was. The firehouse is my favourite so far but I look forward to trying the whole range. Highly recommend ⭐
17 March 2025
Unprompted review
Reply from Volcano Coffee Works
Thank you so much for your kind words, Karen! Good to hear you loved the Firehouse.We can't wait to hear what you think about the rest of the range. Happy brewing!
Bad customer service
My order didn’t meet expectations as there were discrepancies in the item. Despite this, Volcano required me to cover the return postage cost in order to exchange the items.
27 February 2025
Unprompted review
Reply from Volcano Coffee Works
Hi Damien, we're really sorry to hear you weren't happy with our support here. As we mentioned in the original email, the two cups you purchased are handmade and we do mention that they will differ in size, shape and colour when purchasing the items. We'd of course like to make it up to you so do please reply to us in the original email so we can get this sorted for you. Speak soon, Sonya.
Reply from Volcano Coffee Works
Thank you for the review Cat, and we're glad to hear you enjoyed the coffee! :)
Really good coffee and a really nice…
Really good coffee and a really nice cafe
14 February 2025
Unprompted review
Reply from Volcano Coffee Works
Thank you for the kind words and the review, Alex! :)
Fantastic coffee
Fantastic tasting coffee with fast delivery. Will definitely be buying more.
11 February 2025
Unprompted review
Reply from Volcano Coffee Works
Thanks so much for your review, Adam! Glad to hear you love the coffee! :)
Great coffee
Web site easy to navigate and explains where the different coffees originate and easy to set up subscription. Order delivered on 3rd day. No problem. And great tasting coffee
24 January 2025
Reply from Volcano Coffee Works
Thank you for your great review, Stuart! We're glad you found the website easy to navigate and enjoyed the coffee!
Great coffee and quick delivery
23 January 2025
Reply from Volcano Coffee Works
Thanks so much for your review, so glad to hear! Happy brewing :)
Reply from Volcano Coffee Works
Thank you for your kind words and a lovely review! Happy brewing! :)
Reply from Volcano Coffee Works
Thank you for your review, Darren! We're glad to hear you enjoy our coffee! :)
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