VoiceMap Reviews 

132
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and patience, making the process enjoyable and efficient. Many people highlight the exceptional customer service, noting the team's responsiveness, valuable guidance, and ability to make complex tasks straightforward. The service provided is often described as excellent, with consumers appreciating the smooth user experience and the high-quality results, especially in audio editing. However, some people mentioned difficulties with an app that required constant phone interaction rather than voice guidance, and experienced issues getting it to work.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

User experience

People report positive experiences with the user experience, often describing it as smooth, easy, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love developing self-guided tours, and working with VoiceMap has been fantastic! After years of working on my own, having a professional team that checks, corrects, and helps has been pri... See more

Rated 5 out of 5 stars

Fantastic experience working on my latest Voicemap audio tour. Stephan Delport is a brilliant editor who takes enormous care to get the timing and text absolutely right. And Olivia Smith added the cre... See more

Rated 5 out of 5 stars

The team really helped me out building the tour and provided usefull guidance and feedback. Stephan did a great job helping me complete the tour and Olivia made the raw sound samples sound really prof... See more

Rated 5 out of 5 stars

A friend recommended this service to me and it was exactly what I needed for a project I was working on in my home town. It was a lifesaver and made everything look very professional and advanced. You... See more


Company details

  1. Web Collaboration Platform
  2. Media Company
  3. Tour Operator

Written by the company

VoiceMap makes audio tours easy and accessible. It has a beautifully simple tour app, a straightforward publishing tool, and a team of helpful editors.


Contact info

4.8

Excellent

TrustScore 5 out of 5

132 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(132)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

An excellent experience with VoiceMap

An excellent experience working on developing a tour with Ren and the team at VoiceMap. The app and the concept are superb, both as a user/walker and as a tour author. The team was thoroughly professional, knowledgeable, helpful and patient in helping me put a tour together. It is a great platform that deserves its success.

18 December 2024
Unprompted review
Rated 5 out of 5 stars

An Exceptional Experience with VoiceMap – Highly Recommended!

I have just published my first tour with VoiceMap and was deeply impressed by how professional and helpful the team was, especially Renier Nolte. From start to finish, he guided me through the process of writing and publishing the tour and was always ready to answer my many questions. I cannot recommend VoiceMap highly enough and encourage anyone considering creating an audio tour to do it with VoiceMap. I’m already looking forward to collaborating with them again on my next tour! Thanks again for everything!

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Great app

Voicemap is a great app from both a user and a creator perspective. The user experience is very impressive and enjoyable, and the creative process with their team is seamless. I would highly recommend Voicemap!

5 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

I've been using VoiceMap for self-guided tours all over the world, I think it's a great way to discover new cities during travelling.

They also provide a platform for creating your own tour. The process seemed daunting at first, but having an editor helping you through the process made the whole experience much more streamlined, Gary's feedback was invaluable. The resulting tour ended up great.

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and professionalism!

I would definitely say that I needed a lot of hand holding, patience and knowledge which Alicia demonstrated at every step of the way! I cannot say thank you enough! VoiceMap was so user-friendly and clear from a creator's standpoint and doing the practice run and listening to the tour myself. I loved the extra touches and tips that spell professionalism and thoroughness. Alicia's team were equally easy to work with, adding the finishing touches. This was a smooth process and a rewarding end product. Much appreciation!

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent app and helpful team

I have recorded several tours for Voicemap. The app is excellent and enables you to create the tour easily with full function. Alicia and the team who run the system are so helpful and encouraging and I recommend anyonr who wants to produce an audio tour to use them

6 June 2024
Unprompted review
Rated 5 out of 5 stars

VoiceMap are the best

VoiceMap have helped me share my home town with many more people from all around the world. I couldn't have asked for more support or expert advice. I'd like to pay particular thanks to Alicia for her insight and excellent help bringing my tours to life. Thank you!

25 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from VoiceMap for audio guide creators.

I have created audio guides with VoiceMap. A fantastic experience from start to finish with excellent editorial support. Highly recommended for anyone wanting to produce an audio guide for anywhere in the world! Sales are great and commission payments prompt each month available by bank transfer and PayPal as well! Great job VoiceMap!

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Great support for tour creators

I’m a tour creator on Voicemap. The team gives me invaluable support. They respond promptly to my requests and questions. I always feel that we are working together as a team and my success in completing a tour is as important for them as it is for me.

31 January 2024
Unprompted review
Rated 5 out of 5 stars

I'm extremely pleased with the end result of my VoiceMap tour

My experience as a guide producing content with VoiceMap has been fantastic.

The editors are just so nice and patient, and really helping you stay on track with friendly reminders when the process is going still. As in any learning process, there were many times I felt it was too difficult and too technical to continue, but every time I had someone from VoiceMap reaching out to help and get me unstuck.

I'm extremely pleased with the end result of my very first tour. I'm a recovering perfectionist and even being so, I'm just so happy with the tour as VoiceMap makes me sound as a seasoned recording artist in the tour.

VoiceMap is simply the right "packaging" for the fantastic content I'm sharing in the tour, the perfectionist in me is very satisfied with it ;)

Thank you so much all of you guys at VoiceMap, you are outstanding!

30 November 2023
Unprompted review
Rated 5 out of 5 stars

Voicemap helped me to achieve my goal…

Voicemap helped me to achieve the goal of publishing my own tour. They helped me to perform and then supervised the whole process making me feel sure about the final product's quality. I also had the opportunity to listen to other tours and compare/improve my own tour.

31 October 2023
Unprompted review
Rated 5 out of 5 stars

Great teamwork

Great teamwork! Alicia and Keith helped me through the whole process, from writing to recording to publication. It makes you feel less alone and really well supported. They were very responsive and always sympathetic.

27 October 2023
Unprompted review

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