VoiceMap Reviews 

132
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and patience, making the process enjoyable and efficient. Many people highlight the exceptional customer service, noting the team's responsiveness, valuable guidance, and ability to make complex tasks straightforward. The service provided is often described as excellent, with consumers appreciating the smooth user experience and the high-quality results, especially in audio editing. However, some people mentioned difficulties with an app that required constant phone interaction rather than voice guidance, and experienced issues getting it to work.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

User experience

People report positive experiences with the user experience, often describing it as smooth, easy, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love developing self-guided tours, and working with VoiceMap has been fantastic! After years of working on my own, having a professional team that checks, corrects, and helps has been pri... See more

Rated 5 out of 5 stars

Fantastic experience working on my latest Voicemap audio tour. Stephan Delport is a brilliant editor who takes enormous care to get the timing and text absolutely right. And Olivia Smith added the cre... See more

Rated 5 out of 5 stars

The team really helped me out building the tour and provided usefull guidance and feedback. Stephan did a great job helping me complete the tour and Olivia made the raw sound samples sound really prof... See more

Rated 5 out of 5 stars

A friend recommended this service to me and it was exactly what I needed for a project I was working on in my home town. It was a lifesaver and made everything look very professional and advanced. You... See more


Company details

  1. Web Collaboration Platform
  2. Media Company
  3. Tour Operator

Written by the company

VoiceMap makes audio tours easy and accessible. It has a beautifully simple tour app, a straightforward publishing tool, and a team of helpful editors.


Contact info

4.8

Excellent

TrustScore 5 out of 5

132 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(132)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Working with Renier was an incredible…

Working with Renier was an incredible experience. His expertise, encouragement, and consistent communication (especially through our Zoom calls) really helped me stay motivated during the long journey of creating my audio driving tour. Thanks to his support, the tour is now live, being purchased, and receiving great reviews! I’m truly grateful for his hard work and highly recommend him to anyone in need of a skilled and dedicated audio editor.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Real pros, fabulous support throughout the process

It was fabulous working with VoiceMap on developing my Paris walk. Alicia, my editor, was super helpful and clearly experienced in guiding new publishers like me through the various stages. There is also great documentation and a super-fast online support system. Similarly, I was fully supported by the sound people through the recording phase - which went really quickly. And the first sales happened within the week of going live. These folks are real pros!

8 June 2025
Unprompted review
Rated 5 out of 5 stars

Using VoiceMap to create and sell my…

Using VoiceMap to create and sell my tour was easy and fun but I could have not done it this well without the help of Renier and the rest of the team: they have accompanied me step by step in everything, always gentle, kind and super clear with the instructions. A pleasure to work with, thank you again!

28 June 2025
Unprompted review
Rated 5 out of 5 stars

VoiceMap staff

Had a lot of knowledgeable support from the VoiceMap staff whilst producing my 3rd audio tour. The latest one had a prolonged gestation time and Stephan Delport proved very patient.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Stephan and Olivia are guardian angels

Stephan and Olivia did great work to turn my amateuristic efforts into a professional audiotour. They seemed to work around the clock to get it finished on time to. Very pleasant cooperation!
The dashboard works well, although I also provided some points of improvement. Make sure to read the guidelines before starting, it will make the process more efficient and improve the quality.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic. I have been wanting to create audio tours for many years and thanks to VoiceMap, this ambition has finally come to fruition. My editor, Renier Nolte, has been amazing. Informative, patient and supportive throughout, he really understood what I wanted to achieve and has helped me develop a tour I am so proud of. Thank you so much Ren. Working with VoiceMap has been a fantastic experience and I can't wait to create more tours in the future

27 May 2025
Unprompted review
Rated 5 out of 5 stars

The "Best of Nice Old Town" audioguide…

The "Best of Nice Old Town" audioguide was a delightful experience. It was wonderful to listen to the audio while exploring the various stops at my own pace. The app was user-friendly, and Jeanne's voice was lovely. This is my third time using VoiceMap.

19 April 2025
Unprompted review
Rated 5 out of 5 stars

My experience with editor Stephan Delport

My experience working with the editor Stephan Delport was outstanding. He is knowledgeable, generous, and committed to making sure your tour comes out in a way that both you and he are happy with. I found him to be a great collaborator and I'm very proud of the tour we worked on together. Thanks for all your help Steph!

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Superb support, great experience

I can't rate the help we've had from the VoiceMap team highly enough - they're flexible, patient, full of really sound advice, communicative, and completely easy to work with making the whole process of publishing a tour absolutely enjoyable. Alicia was especially helpful and she's been there right from the beginning through to the end of the process and has never failed to provide accurate and clear advice and support efficiently just when I need it. The audio team were really helpful too and did a great job of making our tour feel fun in their final edit - even when I realised a mistake I'd make following their final edit, they worked their magic and managed to correct it without me having to re-record!
The help files on the VoiceMap website have been totally invaluable also - they've clearly been doing this for a long time and have generated help docs which are very clear and not only give you the answers you need, but are also easily searchable and seem to offer answers to questions I hadn't even realised I had.
This has been a great process and I'm looking forward to hopefully seeing our new audio tour fly. After waiting nearly 7 years to create this tour and looking at so many other tech options I'm really glad we ultimately came back to VoiceMap to produce this... they were the first option we looked at working with years ago anyway!

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Life changing meetings

Working withVoiceMap has allowed me to transform a hobby, travelling and my interest in history, into a job that allows me to thoroughly enjoy the process then sit back and reap the benefits for years to come.
My family and I no longer ask ourselves: "where shall we go on holiday?" but, "Where can we do a VoiceMap your."
The team is really helpful and friendly, Iain, Gary, Helene, Stephan and all the others.
Life changing meeting

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Help was there every step of the way

Help was there every step of the way. I was not left wondering what to do next. I was given sound advice. Suggestions were not only well thought out but delivered in a professional way that made me fell that the success of my tour was VoiceMaps main concern.

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Helps me share what I love about my city

This is my third tour for VoiceMap and I've already thought of several more I'd like to create. The process is surprisingly simple, but questions still kept popping up and my editor, Stephan Delporte, was amazingly patient, clear, and helpful in every way. His suggestions always improved the text. My hat is off to Stephan for his talent in helping me share what I love about my city.

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Love this App

Love this App. I have travelled for years I only wish that I would have found this company years ago. Good price, great content, I will be back.

16 February 2025
Unprompted review
Rated 5 out of 5 stars

Creating a tour became such a fun experience!

I'm a blogger based in France and for years I had the dream to create digital tours about the amazing places I write about on the blog.
Luckily about a year ago, on a trip to Paris, I discovered Voice Map and have since created two tours with them!
The experience has been absolutely amazing! I've been working closely with Ren, my tour editor and he has been so supportive and responsive anytime I had a doubt or a question. He really helped me create two tours that I'm very proud of!
Keith, the voice editor has also done an amazing job!
Thank you guys! can't wait to create my next tour!

27 February 2025
Unprompted review

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