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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and expertise, making the entire process enjoyable and efficient. Many highlight the exceptional support received, with team members providing valuable guidance and feedback throughout. The service provided is frequently described as excellent, with people appreciating the smooth and intuitive user experience. However, some customers reported issues with the app not functioning correctly, experiencing static or unexpected shutdowns, which prevented them from using the voice-guided features.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and professionalism.... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the app and platform to be very... See more

Service

Reviewers highlight positive aspects of service. Customers express satisfaction with the professional,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently mention the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love developing self-guided tours, and working with VoiceMap has been fantastic! After years of working on my own, having a professional team that checks, corrects, and helps has been pri... See more

Rated 5 out of 5 stars

It was fabulous working with VoiceMap on developing my Paris walk. Alicia, my editor, was super helpful and clearly experienced in guiding new publishers like me through the various stages. There is a... See more

Rated 5 out of 5 stars

Absolutely fantastic. I have been wanting to create audio tours for many years and thanks to VoiceMap, this ambition has finally come to fruition. My editor, Renier Nolte, has been amazing. Informativ... See more

Rated 5 out of 5 stars

Stephan and Olivia did great work to turn my amateuristic efforts into a professional audiotour. They seemed to work around the clock to get it finished on time to. Very pleasant cooperation! The da... See more


Company details

  1. Web Collaboration Platform
  2. Media Company
  3. Tour Operator

Written by the company

VoiceMap makes audio tours easy and accessible. It has a beautifully simple tour app, a straightforward publishing tool, and a team of helpful editors.


Contact info

4.8

Excellent

TrustScore 5 out of 5

122 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

These are a great idea!

These are a great idea!

It's almost like walking around, at your own pace, with your own 1:1 guide. You can stop, pause, rewind, fwd as you desire. The app uses your smart phone's GPS and magically guides you with a variety of turn left, turn right here instructions. Lots of info, photos and a route map.

We've done the Cadiz and Jerez tours. Looking forward to Bruges in November.

Well worth the money!

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Love it

Love it! Using already for a year or two when traveling. Took about 10 tours across Europe. Great experience, great föexibility, great quality! A special shoutout to tours in Sweden made by Ausra.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

The team really helped me out building…

The team really helped me out building the tour and provided usefull guidance and feedback. Stephan did a great job helping me complete the tour and Olivia made the raw sound samples sound really professional. Overall great experience!

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Professional, trusted advice & counsel

I really enjoyed the process of publishing my first tour with Voicemap, and look forward to publishing more, now that I understand the process better. Working with Stephan as my editor really helped to nail the combination of place, story, timing and directions.
You need the encouragement of someone who has been through it before, to keep everything on track.
Also what Chad, the Audio Editor, was able to do with my audio files truly added the professional finish I was aiming for. Great experience, looking forward to doing it again.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Candid,helpful editor

My editor was very candid and helpful. It always felt like they thoroughly read my questions and notes. They were quick to respond and it always felt like I was talking to a real human. They provided a lot of great insight and information.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

A Fantastic Experience with VoiceMap

I absolutely love developing self-guided tours, and working with VoiceMap has been fantastic! After years of working on my own, having a professional team that checks, corrects, and helps has been priceless. They don’t just support your project—they curate the experience to ensure the highest quality. Especial thanks to Stephan and Olivia for ushering my latest tour to life. They addressed my every request faster than express mail and gave a lot of valuable advice. Thank you so much and I'm ready for the next project!

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Great platform to make a tour as you wish

I’m Willem, podcaster of The History of Cologne, and I’ve published two tours on VoiceMap – one about Roman Cologne and another about Medieval Cologne. Working with VoiceMap has been straightforward from the start: the platform is easy to use, the support team, mainly Alicia, is always responsive, and publishing my content was seamless. What I value most is that my tours are now accessible to an international audience, allowing listeners to experience Cologne on location in an authentic way. For authors, it’s a fantastic opportunity to share stories with a wide audience. Again many thanks to Alicia at VoiceMap for always being patient with me while creating a tour. :)

29 August 2025
Unprompted review
Rated 5 out of 5 stars

I am very happy to share a 5-star…

I am very happy to share a 5-star review for both Stephan, my Editor, and especially Chad, the Audio Editor.
They both went out of their way to help, guide and advise me throughout my third tour for VoiceMap in Rotterdam.
Looking forward to working with them again!

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Working with Renier was an incredible…

Working with Renier was an incredible experience. His expertise, encouragement, and consistent communication (especially through our Zoom calls) really helped me stay motivated during the long journey of creating my audio driving tour. Thanks to his support, the tour is now live, being purchased, and receiving great reviews! I’m truly grateful for his hard work and highly recommend him to anyone in need of a skilled and dedicated audio editor.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Real pros, fabulous support throughout the process

It was fabulous working with VoiceMap on developing my Paris walk. Alicia, my editor, was super helpful and clearly experienced in guiding new publishers like me through the various stages. There is also great documentation and a super-fast online support system. Similarly, I was fully supported by the sound people through the recording phase - which went really quickly. And the first sales happened within the week of going live. These folks are real pros!

8 June 2025
Unprompted review
Rated 5 out of 5 stars

Using VoiceMap to create and sell my…

Using VoiceMap to create and sell my tour was easy and fun but I could have not done it this well without the help of Renier and the rest of the team: they have accompanied me step by step in everything, always gentle, kind and super clear with the instructions. A pleasure to work with, thank you again!

28 June 2025
Unprompted review
Rated 5 out of 5 stars

VoiceMap staff

Had a lot of knowledgeable support from the VoiceMap staff whilst producing my 3rd audio tour. The latest one had a prolonged gestation time and Stephan Delport proved very patient.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Stephan and Olivia are guardian angels

Stephan and Olivia did great work to turn my amateuristic efforts into a professional audiotour. They seemed to work around the clock to get it finished on time to. Very pleasant cooperation!
The dashboard works well, although I also provided some points of improvement. Make sure to read the guidelines before starting, it will make the process more efficient and improve the quality.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic. I have been wanting to create audio tours for many years and thanks to VoiceMap, this ambition has finally come to fruition. My editor, Renier Nolte, has been amazing. Informative, patient and supportive throughout, he really understood what I wanted to achieve and has helped me develop a tour I am so proud of. Thank you so much Ren. Working with VoiceMap has been a fantastic experience and I can't wait to create more tours in the future

27 May 2025
Unprompted review

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