Vivup Reviews 

I recently experienced a problem with a purchase that I had made in error. The team at Vivup (Clare and Tracy) were outstanding throughout. Not only did they work hard to seek a resolution, but they also were brilliant with their communication throughout.

Asa has answered all my queries in a very polite manner, he took his time to deliver a good customer service very responsive.

Really helpful and responsive staff, Asa sorted out a problem I had with accessing my organisation's offer quickly and with no fuss.

Applied for a gym membership where the payments are via salary sacrifice. The amount deducted in the first month was more than 4 times what the actual amount should have been. I was unable to get any explanation other than passed from one team to another.

Claire D was friendly, clear and dealt with my queries in a knowledgeable and professional manner. Thank you!

Clare helped me by ringing the company who I’m getting a bike from. She was quick to call
Me back too which is much appreciated and told me the bike would be shipped today or tomorrow. Unfortunately I emailed the company - Brick Lane Bikes - after I was told the issue (them getting the money for the bike) was resolved and they replied saying that it wasn’t. I’m a bit worried about the bike arriving as i am due to start paying for it from my April pay.

Jill helped resolve my issue with Currys which the store wasn't able to.
Thankfully after sending some further information I managed to get my issue sorted with minimal fuss. Thanks Jill

From ordering the item the process was so easy
Then through emails I spoke to a person called Andy
He was exceptional so helped me out fantastic service

Always supportive with any problems that arise. Thank you.

Claire was so helpful and managed to correct my silly error and sent the detail over to myself.
Thank you

Issue with delivery details contacted Vivup customer service and it was sorted immediately, had my product by following morning. Super fast resolution great customer care.

Amazing customer service and all my concerns addressed in a respectful manner💖💖

it has been really good. really comprehensive coverage of offers. too bad that my company decided not to renew the contract with them.

I had a great customer service experience with the vivup app, especially with staff Aleksandra. I ordered something through the app but didn’t receive 2 items. I contacted her, and she kept me updated properly and followed up on my order. Thanks to her help, I received it within 3 days.

I really appreciate her excellent service—thank you for the great support!

Very polite and understanding of my problem. The customer care person was eager to explain and follow up on my query and i felt listened to.

Really great customer service from Rachael in the Customer Service team. Polite, knowledgeable, friendly, professional. Thank you Rachael

Very easy process and all issues dealt with were resolved in a speedy manner.