Spoke to a lady called Millie, who was amazing. Had an issue with the delivery date of the item we ordered as both myself and partner would be at work. She contacted the supplier on our behalf and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
While we were away, I ordered a Tesco e-card. Whilst doing so, there was an issue with the website/signal/my phone, which caused the transaction to not complete correctly. When I went back to fill in... See more
Company replied
I have been using Vivid for a few years as a perk of a company I work for. The discounts have been really helpful at times - particularly AirBnB and Ikea. Both have saved significant amounts of mone... See more
Company replied
I recently contacted Rachael, as i completely forgot how to cash out my rewards on Vivup. She was so helpful, she provided me a step by step guide which i applied and the issue was resolved immediatel... See more
Company replied
Company details
Written by the company
To us, nothing matters more than a happy workplace. We believe that’s what makes us the experts in creating them. For 20 years +, we’ve been providing world-class health and wellbeing benefits to employees in both the public and private sectors. So far, we’re delighted to have made more than 2.2 million employees feel more valued, supported and rewarded at work.
Contact info
United Kingdom
- 01252 784540
- customersupport@vivup.co.uk
- vivup.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Returning an large item
Unfortunately the fitted oven I ordered was too big and I just want to say a massive thank you to everyone at Viv-up especially Asa who made returning the oven so easy,
Asa was professional, kept me notified with what was happening, with simple to follow instructions, she even emailed me after the oven had been collected to update me.
15 April 2026
Unprompted review
Reply from Vivup
I am so glad your order was resolved and Asa made this easy for you. We will pass on your lovely message and thank you for your review.
Very professional service
Very professional service. Was always willing to go the extra mile. Special thanks to Millie who was superb
15 April 2026
Unprompted review
Reply from Vivup
Thank you for your 5* review. We will pass your praise to Millie.
Fabulous service
Fabulous service, had a faulty item, struggled to get the manufacturer to advise, contacted Vivup who had initially supplied it and they arranged a replacement without delay.
15 April 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
vivup customer service
Clare at vivup was a great help finding the game i ordered and chasing up on why it was not sent by the suppliers 10 out of 10 for customer service from Clare R 😁
15 April 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
Spoke to Rachael at Vivup
Spoke to Rachael at Vivup, who explained everything about my account in detail. Very helpful, knowledgeable and friendly.
Thank you
15 April 2026
Unprompted review
Reply from Vivup
Thank you for your 5* review, we are so glad Rachael was able help you with your account. We will pass on your kind words.
Brilliant help and service everything…
Brilliant help and service everything resolved smoothly and quick thank you
13 April 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
professional ,very friendly and…
professional ,very friendly and helpfull..thankyou
26 November 2025
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
Fantastic company that my work use to…
Fantastic company that my work use to offer rewards and the staff are amazing. Thanks
4 December 2025
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
Had a minor issue which Millie resolved…
Had a minor issue which Millie resolved very quickly and kept me fully informed throughout.
12 January 2026
Unprompted review
Reply from Vivup
Thank you for your 5* review, we are so glad your issues are now resolved.
The Lady who dealt with my query…
The Lady who dealt with my query (Claire) was polite, professional and very helpful. She was a star! Resolved my problem.
17 December 2025
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
I recently contacted Rachael
I recently contacted Rachael, as i completely forgot how to cash out my rewards on Vivup. She was so helpful, she provided me a step by step guide which i applied and the issue was resolved immediately. Now am off to the shops to spend my cash. lol
14 January 2026
Unprompted review
Reply from Vivup
Thank you for your 5* review and so happy you now have your vouchers. We shall pass on your kind words to Rachael, happy shopping!
Rachael was extremely helpful when i…
Rachael was extremely helpful when i entered my email incorrectly on a gift card. She helped me clear this up in a day.
7 August 2025
Unprompted review
Reply from Vivup
Thank you for your 5* review, I will pass on your lovely feedback to Rachael.
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
Helpful & Professional
Really friendly, helpful solution to my query. Resolved quickly and efficiently. Claire was great to deal with. Great customer service thank you.
14 April 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
Asa was so helpful when my first option…
Asa was so helpful when my first option was out of stock. Great service
13 April 2026
Unprompted review
Reply from Vivup
Thank you for taking time to give Vivup a 5* review. I shall pass your nice words to Asa.
Customer’s service
I have ordered an item but the item however was faulty, so i have reported it back to vivup, mark, on the otherhand who responded to the matter urgently, and had guided me althroughout the process and everything went smoothly, topnotch customer’s service!
2 April 2026
Unprompted review
Reply from Vivup
Sorry to hear your item arrived faulty, however I am glad Mark got this sorted quickly for you!
Great customer service from Millie who…
Great customer service from Millie who explained things beautifully
13 April 2026
Unprompted review
Reply from Vivup
Thank you for taking your time to leave such a lovely 5* review. I will pass your lovely words to Millie.
Really quick and helpful support from…
Really quick and helpful support from Clare who got our issue resolved in no time!
13 April 2026
Unprompted review
Reply from Vivup
Thank you for your lovely comments regarding the service you have received from Clare, I will pass on your lovely comments!
The CS team were excellent when…
The CS team were excellent when responding calls from customers
30 March 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
Great company for easy savings
I have been using Vivid for a few years as a perk of a company I work for. The discounts have been really helpful at times - particularly AirBnB and Ikea. Both have saved significant amounts of money.
I recently contacted customer service after having an issue with purchasing a gift card. The issue was resolved quickly and the communication was excellent.
9 April 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
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