Vivup Reviews 

Claire was amazing, calm, patient and gave me encouragement. She gave me clear calm instructions. Lovely lady.

Great customer support and provided an update with the requested issue as promised. I felt a valued customer and would certainly recommend.

Clare one of the customer care agents served me professionally and sorted my damaged TV issue efficiently and quickly. Best customer service I have received in ages!

Exceptional customer service, it was clare who i spoke to, nothing was a problem, give this lady a payrise

Very friendly, and proided me with exactly the information i needed. She assidted me and had soved the issue very promptly. A very positive attitude and she brightened my day.

I regularly buy egift cards from vivup and they are usually more or less instant. On this occasion there was a delay and I was concerned because of it's usual efficiency which I had come to expect. I wrote a message and had a very quick reassuring response that my egift card would be on it's way but had been slightly delayed from the supplier. Within the hour it arrived. Great. Customer Service so professional. Thank you

Good offers and opportunities, correct and fast customer service. In case of a problem, they are available online, by phone or even by email. I have never waited more than 20-30 minutes for a response. I can recommend them to everyone.

The customer service team helped me to correct a sign up error I had made very swiftly and politely. Very positive experience.

This companies customer service is efficient and extremely helpful. Due to an error with a tablet ordered through Curry’s, I had the amazing Melita who guided me through the whole process of rectifying my item.
Thank you Melita for your amazing support.
Jamie

Just love Perkbox!! Great value plus amazing customer service! Big shout out to Robert!!!

Due to an error on my part while purchasing vouchers though Perkbox, Robert on the live chat helped resolve the situation extremely quickly. There was great communication throughout and he kept me regularly updated. So pleased the outcome went my way and that was completely down to Robert. Thanks again.

alwayys a great experience with vivup .. staff are super helpful and prices are amazing

My employer recently switched to using Vivup after using a few other platforms in the past. Vivup is by far the worst I've ever used and their customer support appears to be non existent. For starters their app is awful and feels like it is just loading a webpage within the app. I've also so far not had a good experience with purchasing e-vouchers through Vivup, as none of them seem to arrive instantly, or even within a few hours in most cases. I've never had this issue with any of my employer's previous providers, as vouchers have always been accessible immediately after purchase. With Vivup though it seems these can take up to 1 day, which is not mentioned anywhere before purchasing the voucher, this only becomes apparent in the order confirmation e-mail. Their customer service seems to be non existent when trying to query orders, they have an awful AI chatbot that does not help at all and just tells me to contact my employer (I fail to see why this is their problem) and there doesn't seem to be any way to actually contact a real person at Vivup.

Excellent service.
I ordered an item through the salary sacrifice scheme, which developed a fault after a week. I contacted Vivup, explained the situation, and they provided clear instructions on how to return the item and obtain a replacement.
When I returned the item, the supplier did not follow their expected returns process, so I informed Vivup, who investigated the issue. I then received confirmation that a replacement would be issued within three days, and it arrived the very next day.
The communication and support at every stage of the process were excellent.

I contacted Vivup help when I had lost/couldn't find my cashout email, and they went out of their way to assist me, responding quickly and being very kind and accommodating. Really impressed at the customer service.

ordered adidas vouchers via work rewards scheme, had confirmation e mail but no voucher e mail, money taken out of account and still next day no vouchers, their customer service is truly awful online chat, e mail doesnt work and not much better on phone, told me to ring the provider as its would be quicker than them doing it or cancelling, which i did, tbf they did try, but still no e mail recieved 2 hours !! wont be using again. Update 4 days on and still no vouchers !!

I’ve always found vivup to be helpful and responsive, the last person I spoke to Mark was great, really helpful and really timely response time. A great service with loads of amazing benefits.

Thanks

Very good service

Great advice that allowed me to find my reward and purchase a gift card with it. She stayed with me and talked me through it.