Eyebou (Visioneboutique) 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

This website provides great customer service and super fast shipping... however unfortunately the sunglasses they sell are fakes. I purchased a pair of Quay Australia sunnies exactly the same as a p... See more

Company replied

Rated 4 out of 5 stars

Trial contacts arrived within a couple of days- cute packaging! Could pause subscription on the website without a hassle. I had ordered their Vitamin Contacts- the first few days, the contacts start... See more

Rated 1 out of 5 stars

Horrible website .. no tracking number for shipment visibility.. I don’t even know if they are planning to ship my order anytime soon

Company replied

Rated 1 out of 5 stars

The monthly rip very quickly and now I have a scratched eyeball because one ripped

Company details

  1. Glasses Store
  2. Sunglasses Store

Information provided by various external sources

The contact lens subscription service in Europe and the first in the Middle East.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Re-Lensing my Chanel Opticals

I used Eyebou to re-lens a new pair of opticals I bought at another online retailer.
(Eyebou > menu > Eyeglasses > Relens)

I'm blown away by the experience:
I post the glasses on Monday and on Tuesday I had a phone call from Eyebou to let me know they were already working on the re-lens.
It's now Thursday and my glasses have already been returned and they are PERFECT.

I was kind of dubious because the price point was much cheaper than another company I was considering that I had used in the past....but Eyebou was cheaper, faster and the quality, care and attention they put into the process (keeping me updated the whole way) was just...really incredible.

Thank you, Eyebou! Would 10/10 recommend :D

24 November 2022
Unprompted review
Eyebou (Visioneboutique) logo

Reply from Eyebou (Visioneboutique)

Hi Em
Thank you for using our relensing service! We’re delighted to hear that it was a pleasant experience for you. Make sure to inform your friends and family about it too. Our support staff are always available for any assistance should you need it.

Rated 5 out of 5 stars

Amazing product

Amazing product! I have been wearing contacts for years!!! and never felt so comfortable.

5 October 2021
Unprompted review
Eyebou (Visioneboutique) logo

Reply from Eyebou (Visioneboutique)

Thank you Olinda for the lovely feedback.

Rated 5 out of 5 stars

love them!

I've been wearing contact lenses for 12 years and the vitamin lenses are the comfiest I've tried. Last all day and no dry eyes!

5 May 2021
Unprompted review
Eyebou (Visioneboutique) logo

Reply from Eyebou (Visioneboutique)

Hi Jaleh, Extremly happy to hear that your eyes are comfort with our product.

Rated 5 out of 5 stars

Recommend

I had a great experience buying from Eyebou and actually met some of their team which was diverse and warm and to top it off the products were great.

5 May 2021
Unprompted review
Eyebou (Visioneboutique) logo

Reply from Eyebou (Visioneboutique)

Hi Mathew, Glad that you liked our service, and our team will always be happy to help in anytime.

Rated 1 out of 5 stars

These lenses caused me an eye infection.

I ordered a trial box of lenses. They felt ok at first but then after a few hours of wear they were making my eyes pink. So I stopped wearing them for a day or two and then put them back in. My eyes began to hurt badly. I have an eye infection now. These lenses caused an infection and I am now spending hundreds of dollars in eye care costs.

4 May 2021
Unprompted review
Eyebou (Visioneboutique) logo

Reply from Eyebou (Visioneboutique)

Dear Kelley, we’re sorry to hear this happened. Please consult an optician whenever using lenses and do not use them if they cause any irritation,

Rated 5 out of 5 stars

These are the best contacts I've ever…

These are the best contacts I've ever worn! I feel like my eyes are completely bare. My eyes can breath and they last all day. I was using another service before and getting ripped off so I'm really happy that I found this company. It was quick and easy to order my contacts online and that's always nice I'm thinking of trying the color ones next.

4 May 2021
Unprompted review
Eyebou (Visioneboutique) logo

Reply from Eyebou (Visioneboutique)

Hello Michelle, simplicity is our way to reach our customers, happy to read such a lovely review.

Rated 5 out of 5 stars

I love my infused vitamin contacts so…

I love my infused vitamin contacts so much that I just order colored contacts! I started using them on long winter hikes and my eyes never once dried out, it felt refresh! It was Awesome! So I had to try another product of theirs! Can’t wait to get them! Please try them you, your eyes will love you!

9 April 2021
Unprompted review
Eyebou (Visioneboutique) logo

Reply from Eyebou (Visioneboutique)

Hello Villy, you absolutely discripe it very good as our Vitiman lenses are the top selling type, Glad to know that you loved it.

Rated 4 out of 5 stars

Small hiccup, but GREAT overall

I had an issue with Eyebou last month where I could not get hold of their customer service for almost a month. It turns out my correspondence was going to their spam inbox.

In any case, once I managed to speak to the team, they were excellent. Mo in particular was very diligent with my issue and promptly followed up with updates. I really appreciate his support.

Eyebou's product is superior to others I've tried, so I am glad their customer service is on par as well. I will be coming back to Eyebou for more lenses. Thank you.

3 March 2021
Unprompted review
Eyebou (Visioneboutique) logo

Reply from Eyebou (Visioneboutique)

Hello Aru, sorry to hear that your emails were going to spam part, as we do have a great team of customer service who replies right away and as soon as they can, Can't wait to have you back again.

Rated 5 out of 5 stars

Great for sensitive, dry eyes

My sensitive eyes love how thin these are — I don’t feel them throughout the day and my eyes aren’t irritated when I take them out at night (as with the others I’ve tried). Customer care is prompt despite several hours’ time difference. And there’s more solution in the package than other lenses I’ve used, which makes putting them in my dry eyes much easier!

18 February 2021
Unprompted review
Eyebou (Visioneboutique) logo

Reply from Eyebou (Visioneboutique)

Hello Rose, That's great that your eyes felt comfortable with the lenses, be sure that our customer service will try their best always to respond as fast as they can. make sure that your subscription is always active to get them in time.

Rated 5 out of 5 stars

Surprisingly great virtual optometrist consult

I was actually browsing the site for a pair of glasses but then I saw that I could book to see an optometrist virtually, so I thought why not since I was overdue for a check up. I wasn’t sure what to expect since I’ve never done anything like this over a video call but I’m glad I gave it a try. Turns out the conditions of my eyes are a little worse than I thought! I was pleasantly surprised with what I got from the experience and it worked pretty seamlessly. I also got credit back from the consultation so I guess I’ll be using those on a new pair of glasses anyway.

18 February 2021
Unprompted review
Eyebou (Visioneboutique) logo

Reply from Eyebou (Visioneboutique)

Hello Ryan, glad that you liked our new service, Hope your eyes wiil get better & really appreciate your amazing review.

Rated 1 out of 5 stars

I have nothing good to say because I…

I have nothing good to say because I never received my contacts after I received a email saying they were on the way then one telling me the out of stock they will send in two weeks two months later now then they try and charge my card monthly fees have not got the first contacts nor a refund for them and still charging me and customer service yeah right RIP OFF

4 February 2021
Unprompted review
Eyebou (Visioneboutique) logo

Reply from Eyebou (Visioneboutique)

Hi Latrina, we're terribly sorry to hear you've had a poor experience. You don't deserve that and we want to make it right.

The support team emailed several times to no response. We also tried calling the number on file to no avail. Perhaps our emails were delivered to an alternate email address you have that was used to sign up for the order?
We have refunded your trial order but it may take up to 5 business days for the refund to reflect in your account.

We would love to help solve the issue for you as soon as possible if you could please contact us at support@eyebou.com we'll get in touch with you asap to fix this.

We look forward to hearing from you and solving the issue.

Rated 5 out of 5 stars

I had the trial pack

I had the trial pack, and what I loved about them was that they were so easy to open, my last lenses were quite difficult and the solution would go everywhere and sometimes with the lenses too, plus they are very comfortable, I wore them on my nightshift at work, and they were not uncomfortable at all, actually I forgot I had them in, these are the daily ones, good customer service too, in replying to an email! Thank you eyebou 😀

27 January 2021
Unprompted review
Eyebou (Visioneboutique) logo

Reply from Eyebou (Visioneboutique)

Hello Denise, We really appreciate your lovely and honest review, and really happy that you loved our lenses, Enjoy your lenses, and happy to have you in eyebou family.

Rated 5 out of 5 stars

i just got the daily vitamin contacts.....

i just got the daily vitamin contacts, with the trial, in the mail. took a bit but expected as holidays and covid etc. so far they are very comfy! I really debated about the vitamin solution they were contained in but I am really glad I tried the vitamin ones as I didn't have dry eyes all day and I did wear them over 10 hours some days!

4 January 2021
Unprompted review
Eyebou (Visioneboutique) logo

Reply from Eyebou (Visioneboutique)

Hello Lori, We're extremely happy to hear that, Thank you for the lovely review you have left.

Rated 5 out of 5 stars

These are the BEST contacts I have worn…

These are the BEST contacts I have worn in 15 years. They stay moist , I forget that I have them in my eyes . I have worn contacts a long time and tried many brands , I wish I had found these a long time ago.

2 January 2021
Unprompted review
Eyebou (Visioneboutique) logo

Reply from Eyebou (Visioneboutique)

Hi Amanda, Happy that you liked our lenses, Thank you for t the lovely review, your account will be credited for the review so you can use this credit with the next order, Don't forget to share your referral code with your friends.

Rated 5 out of 5 stars

😁loved them

I've had issues with meny brands of contacts. I have a astigmatism, and finding a brand that didn't dry my eyes out or float around / or irritate was impossible.. So once I got these in the mail I tried them.. Omg I loved them!! All day wear and no problems.. No dry eyes no moving around no irritation at all .. Highly recommend them.😊

4 December 2020
Unprompted review
Eyebou (Visioneboutique) logo

Reply from Eyebou (Visioneboutique)

Hi there, Really happy to know that our lenses fitted your eyes, Thank you for the lovely review.

Rated 5 out of 5 stars

Most comfortable lenses I've ever tried

Really good customer service, very quick to answer any questions, and the most comportable lenses I've ever tried. After trying a lot of brands I can tell when I'm wearing and putting eyebou lenses in.

30 October 2020
Unprompted review
Eyebou (Visioneboutique) logo

Reply from Eyebou (Visioneboutique)

Hi Tim, Thank you for the stunning review, happy to have such a loyal customer like you.

Rated 5 out of 5 stars

Best lenses by far.

having worn contacts for over ten years but never really getting on with my prescription ones and the price being something I can no longer afford, i thought I'd try out a few different ones! these ones, specifically the vitamin lenses, are by far the best ones.
I normally only get around 6-8 hours of use before my eyes are hurting or starting to feel uncomfortable but these were in morning til night without any problem whatsoever.
I will definitely be subscribing to these!

11 October 2020
Unprompted review
Eyebou (Visioneboutique) logo

Reply from Eyebou (Visioneboutique)

Hello Lauren, We're really happy to know that you liked our product, Thank you for the lovely review you left for us. Keep feasting your eyes with the vitamin lenses.

Rated 1 out of 5 stars

I ordered some contacts

I ordered some contacts. And the box was empty!!!! Literally nothing in there

24 September 2020
Unprompted review
Eyebou (Visioneboutique) logo

Reply from Eyebou (Visioneboutique)

Hey there, can you please contact us at support@eyebou.com so we can investigate what happened and resolve this issue for you asap.

Rated 5 out of 5 stars

Lovely contacts most especially the…

Lovely contacts most especially the vitamin contact lenses so so good.Easy to put on and very good.

21 September 2020
Unprompted review
Eyebou (Visioneboutique) logo

Reply from Eyebou (Visioneboutique)

Hello there, We really appreciate your lovely review and happy to know that you felt comfortable with our product. Enjoy your lenses!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look