Viselio AG Reviews 1,902

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Friendly, fast and easy rapid test before flying to Egypt. Test results arrived within 15min. Highly recommended.

Rated 5 out of 5 stars

The process of getting tested at the Zurich airport was fast, easy, and well-managed. I really appreciated the clearly marked directional arrows navigating through the hotel corridors and the fact tha... See more

Company replied

Rated 5 out of 5 stars

Prepaid and made the appointment online. Got there early in the afternoon and it's practically empty except the 2 staff to check us in. We had the antigen test and was administered by a technician. Th... See more

Company replied

Rated 4 out of 5 stars

Great reliability. Antigen test results within 1 hour. Service on Saturdays. Larger premises, a lot of test slots available. Convenient location at Radisson Blu hotel Zurich Airport. Internet book... See more

Company replied

Company details

  1. Travel Aggregator

Written by the company

Ein Visumantrag kann langsam, schwierig und verwirrend sein. Viselio verwandelt diesen Alptraum in einen einfachen digitalen Prozess. Unsere moderne Plattform ermöglicht es Reisenden ihr digitales Visum in nur wenigen Minuten statt Stunden oder Tagen zu beantragen. Unsere Softwarelösungen sind bei zahlreichen Reiseunternehmen integriert und machen das Reiseerlebnis noch einfach und digitaler.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast & Easy

Friendly, fast and easy rapid test before flying to Egypt. Test results arrived within 15min. Highly recommended.

18 April 2022
Unprompted review
Rated 2 out of 5 stars

Easy booking - but it hurts a lot!

Easy booking on web site and friendly service, but me and my wife are still in pain an hour after taking the rapid test.
I took many covid tests administrated from professionals, but it never hurt that bad.
For the rapid test, you are suposed to just swipe inside the nostril, and not shove it all the way up. I had a test done where the shove it up, but that was a thinner swab.
Please review your training instructions.

16 April 2022
Unprompted review
Viselio AG logo

Reply from Viselio AG

Thank you for your feedback!

In Switzerland test centers are only allowed to issue the covid certificate when performing nasopharyngeal antigen testing. Hence swabbing only in the nostril is not permitted as the virus concentration tends to be lower. Nasopharyngeal swabs are taken back at your pharynx. The swabs we use are the thin and elastic ones, especially made for nasopharyngeal swabbing. Our professionals are well trained and regularly audited.

Kind regards,
Team Viselio

Rated 1 out of 5 stars

Cancellation fee a joke!

The fact that if one wants to cancel a booking 4 days before departure due to law changes and is charged CHF 19 as a cancellation fee, when Viselio has not lifted a finger is a joke. Plus the high cost of an antigen test is also ridiculous. In every other country, if one requires to cancel a test due to law changes,one recieves the full refund as no service was exchanged.

5 January 2022
Unprompted review
Rated 1 out of 5 stars

Hurts, very expensive and long haul pain after antigen test

My husband and I had to do the antigen rapid test at the end of September to return to Germany. We paid CHF 55 (approx.€52,80), very expensive. Roche (SD BIOSENSOR), SARS- CoV-2 Rapid Antigen Test is the name of the test. It was painful and the upper part of my nose hurt during almost two months. Never again.

13 December 2021
Unprompted review
Viselio AG logo

Reply from Viselio AG

Thank you for your feedback!

We regret to hear about your unpleasant experience. Our trained staff is strictly asked to follow the instructions of our medical advisor and the test manufacturer (Roche), which requires sampling in the nasopharyngeal area (not only nasal). The feedback to our employees is overwhelmingly positive and professional, and we continously conduct audits for quality assurance purposes.

Kind regards,
Team Viselio

Rated 5 out of 5 stars

Excellent

Excellent! Very friendly service in the Radisson Blu hotel in the airport.
And got my results in less than 24h

2 December 2021
Unprompted review
Viselio AG logo

Reply from Viselio AG

Thank you for using our service. We hope you choose Viselio again!

Rated 5 out of 5 stars

Comfortable

Comfortable, customer friendly facility. Very friendly and professional staff and service. Fast delivery of result. I do recommend this center.

2 November 2021
Unprompted review
Viselio AG logo

Reply from Viselio AG

We would like to thank you for your recommendation and for this amazing review. Hope you chose our service the next time as well.

Rated 5 out of 5 stars

Great service

Great service, great staff, fast, reliable.

28 October 2021
Viselio AG logo

Reply from Viselio AG

Dear customer, thank you very much for trusting Viselio. We hope to see you back!

Rated 5 out of 5 stars

Just awesome

Fast, easy and less expensive!

28 October 2021
Viselio AG logo

Reply from Viselio AG

Thank you for taking the time to leave the review. We are happy that you are satisfied with our service and we hope you will choose our service again!

Rated 5 out of 5 stars

Excellent Service

28 October 2021
Viselio AG logo

Reply from Viselio AG

Thank you for your feedback. We’re glad to hear you enjoyed our service. Hope you choose Viselio again!

Rated 5 out of 5 stars

Professional personnel

Professional personnel, quick service.
Everything's really perfect.

26 October 2021
Viselio AG logo

Reply from Viselio AG

Thank you so much for sharing your experience with Viselio. We really appreciate it.

Rated 5 out of 5 stars

Worked very good for me

Easy to book, easy to do, quick getting the results.

26 October 2021
Viselio AG logo

Reply from Viselio AG

Thank you for using our service. We hope you choose Viselio again!

Rated 5 out of 5 stars

Good service

Good service. Zero lines. Friendly stuff. Located right at the airport. The results came next day early morning.

26 October 2021
Viselio AG logo

Reply from Viselio AG

Dear customer, thank you very much for trusting Viselio. We hope to see you back!

Rated 5 out of 5 stars

Rapid

Rapid, easy and well organised! Well done!

13 October 2021
Viselio AG logo

Reply from Viselio AG

Thank you for using our service. We hope you choose Viselio again!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look