vipgateway.co.uk Reviews 

4,884
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,673 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and professional while guiding them through every single step. People deeply appreciate the outstanding customer service, noting that representatives are highly responsive and answer all questions clearly. Consumers consistently highlight the smooth and efficient user experience, which makes the entire car leasing process entirely straightforward. Reviewers are especially impressed with the remarkably quick response times and constant progress updates provided throughout vehicle negotiations. Many buyers find the overall journey reliable and state they would gladly recommend the business to their family members.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpful, professional, and... See more

Service

People report high satisfaction with the service, highlighting professional, helpful, and transparent support... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, quick, and hassle-free leasing process.... See more

Response time

Users describe positive interactions with response time, frequently praising staff for being exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just arranged my first lease car with Bailey. He spent the time to explain the process and answered my (many) questions! When the original car is wanted wasn't available he managed to source quickly... See more

Rated 5 out of 5 stars

From my initial enquiry Ethan really listened to what was important to us and found us quotes very quickly and followed up with both emails and phone calls which was very appreciated as other leasing... See more

Rated 5 out of 5 stars

Relatively smooth transaction and both Cameron and Carlos (and the rest of the after sales team) have been fantastic. The time frames between completing the purchase to when the car was delivered were... See more

Rated 5 out of 5 stars

Ordered a car through VIP gateway, the service provided by Karl was fantastic. I’m also receiving my car a lot earlier than expected which I’m extremely happy about. Highly recommend using VIP gateway... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(4,884)

1,638 reviews in the last 12 months

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Rated 5 out of 5 stars

Best price snd polite sales team

This company and especially Shaz the sales person, made it easy for me to get a very good lease price for the car I’d set my heart on. Very polite and helpful snd sent over details and info speedily. No pushy sales, just listened to what I wanted and respected my choices. Would use again as long as the rest of the process runs as smoothly.

30 August 2026
Unprompted review
Rated 1 out of 5 stars

Never recommend VIP Gateway

I have leased a car from VIP Gateway after being clearly told it would be delivered within one month and that it would include a reverse camera, which I specifically requested and they confirmed. The reality was very different.
The car arrived two months later – a full month after the promised delivery date – causing real inconvenience. When it finally turned up, it did not have the reverse camera, despite their confirmation that it would. Their “solution” so far is to offer £100 to cover a £30 camera from Halfords, which does nothing to make up for the delay, the stress, or the fact that the car was not supplied as specified.
At this stage I feel misled, disappointed on both delivery times and specification. I was also threaten by Ross the team leader that if I don’t go ahead with accepting the 100£ they will cancel my contract.

3 August 2026
Unprompted review
vipgateway.co.uk logo

Reply from vipgateway.co.uk

Hi Alexandra,

Firstly thank you for taking the time to leave feedback on your experience with us. Feedback allows us to consistently keep enhancing our customer journey to ensure an exciting and enjoyable process each time.

I completely understand why the delivery timeframe and the issue surrounding the reversing camera would have caused frustration, particularly when the camera was something you had specifically discussed with our team before ordering.

In terms of vehicle delivery dates, vehicle delivery dates can unfortunately move due to circumstances outside of our direct control such as port delays, manufacturer recalls, delivery issues and supply chain issues.

While usually rare, these things can happen from time to time which is are never great for both us or yourself and I fully appreciate that this does not take away from the inconvenience caused when expectations have been set differently.

Equally, if there has been any misunderstanding regarding the vehicle specification, that is something we take seriously and want to properly review.

Manufacturers change specification frequently on cars with new model year releases sometimes every 6 months. Specification can be added or removed by the manufacturer and while our team will always assist you, we do recommend checking the manufacturer website to to view the latest specification matches your requirements and needs.


The £100 offered was intended as a gesture to help resolve the reversing camera issue rather than to dismiss the wider frustration you have experienced.

I understand our management team are now in touch with you and a reverse camera is being installed into the vehicle.

Within the VIP Gateway customer experience team, it is our goal that 100% of customers experience the usual 5* service that we pride ourselves on and we are here to assist and work with the 2% of customers that feel they haven't experienced the 5* service and journey we offer.

Our management team will work directly with you to resolve the above which I can see from my side that a resolution has been found.

Thank you again for taking for presenting us with the opportunity to enhance our journey through your feedback and I wish you the best of motoring on your lease car with us.

We look forward to taking care of you next time round.

Thank you Alexandra

Rated 5 out of 5 stars

Absolutely fantastic service from Steve…

Absolutely fantastic service from Steve Tranter. From start to finish, Steve made the whole car leasing process incredibly easy and straightforward. He was professional, helpful, responsive and went above and beyond to make sure everything was sorted.

The service was genuinely first class, and the whole experience was completely hassle free. I couldn’t recommend Steve highly enough and will definitely be using him again in the future.

5-star service all the way! 👏

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Josh Swan from VIP Gateway was a…

Josh Swan from VIP Gateway was a fantastic help all the way through from the first contact to the vehicle being delivered. A great service and a credit to VIP Gateway.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish

From start to finish, it was a great experience. Ethan ensured he explained everything I needed to know and kept an open door for any questions I might have. Thank you!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

I called VIP and in 1 day I had everything confirmed and the car on the way. Danica has been fantastic and could not be more attentive, she is professional, attentive and seems to really care. Thats a breath of fresh air. Thank you

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

I dealt with Jonny who was really helpful answering all my questions and super responsive. My car was delivered within a week of me placing the order which was amazing.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Bailey VIP Gatway Review

Bailey was very helpful and quick to support me in finding a new vehicle to lease. It was an easy process and has allowed me to get a great vehicle smoothly and efficiently.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

First time dealing with VIP

First time dealing with VIP, did my research and reviews were good.

Good for a reason (!).

Excellent service from the first email enquiry.

Patrick was my point of contact and he was superb and very helpful without any pressure at all.

Did I mention the price…!…best price for the car I could source by some distance.

Highly recommend Patrick and VIP Gateway.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Leasing made easy

As a returning customer Joshua Swan from the retention department sourced my chosen vehicle. Friendly and professional,he kept me informed through out the seamless process, securing me a good deal.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Not leased a car before, Alyssa was great at guiding us through the journey and was very proactive and responsive throughout.

28 August 2026
Unprompted review

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