Village Vets Formby and Crosby Reviews 

192
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the entire team of receptionists, nurses, and veterinarians for being exceptionally friendly, caring, and professional during every single visit. Many consumers emphasize that animals are treated with immense warmth, making pets feel comfortable and relaxed in the clinic. People deeply appreciate how thoroughly veterinarians explain treatments and medical procedures, ensuring owners feel fully informed, confident, and completely at ease. Reviewers also highlight the clean facilities, modern surgeries, and the wonderful convenience of quick appointment scheduling, even on short notice when emergencies arise.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing the entire team as welcoming, kind, and... See more

Service

Customers consistently note positive experiences with service, highlighting that pets are made to feel... See more

Customer service

Customers report highly positive experiences with customer service, consistently feeling listened to and... See more

User experience

Users describe positive interactions with user experience, consistently praising the kind, caring, and... See more

Facilities

Reviewers mention positive feedback about facilities, noting that the surgery is clean, modern, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Megan Davies is pleasant and personable and takes time to explain issues. Clearly very knowledgable and helpful. I have full confidence in the practice. Behind reception sometimes feels a bit chaotic... See more

Rated 5 out of 5 stars

Polly is a very anxious dog especially when visiting new places and of course the vets. The time that has been spent by the vet nurses and vet Gaynor has paid dividends and Polly is now much calmer.... See more

Rated 5 out of 5 stars

Unfortunately I had to attend the village surgery with my dog Alfie, not something you want to do.. I emailed them with my request to see a vet, I was seen within 1hr from request. Everyone are s... See more

Rated 5 out of 5 stars

I’ve been with Formby Village Vets and Crosby for several years now. Both of my cats have been under Helen’s care for years and she is so great with them. I wouldn’t take my furbabies anywhere else!... See more


Company details

  1. Veterinarian

Written by the company

Your Pet’s Health, Our Priority Exceptional Vet Care, Anytime You Need It Experience the care of our multi-award-winning, independently owned and family-run, MEMBERSHIP-ONLY practice, where we offer comprehensive and compassionate care for your pet, with a personal touch. We also understand that your busy schedules can make it hard to remember regular check-ups, vaccines and treatments so we send you regular reminders allowing you to fully enjoy the companionship of your beloved pet. With our members-only practice, you get regular check-ups, parasite protection, and unlimited consultations with our vets or nurses – all included. Our membership ensures your pet receives comprehensive, proactive care, allowing you to focus on the joy they bring into your life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

192 reviews

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4.9

All reviews

(192)

192 reviews in the last 12 months

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Rated 5 out of 5 stars

Worth the monthly fee. Highly recommended.

I’ve been going to this vets with my small dog for just over a year. The Crosby Office is always welcoming and clean. I’m greeted warmly on every visit. Seen in a timely manner. I feel the monthly fee is well worth the peace of mind. Highly recommended.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Village vets is great

I was able to book an appointment for the following day as I was a little worried about my dog. She was fine and I did feel that I had perhaps wasted the vet's time, but no, Christina reassured me that this was not the case and it is better to check out any problems.
Our dogs have always been treated here and the care they get is second to none, the reception staff the nurses and vets are really great and always treat pets as special
Would never go anywhere else 🐾🐾🐾

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent vets practice!!

Excellent vets. I wouldn't take my little dog anywhere else. All the staff are wonderful, so friendly, and brilliant with all the animals that walk through the door. You're made to feel like part of the family and I never feel rushed on any consultations I have, my vet Cristina is amazing, she takes so much time to listen and i have total confidence that everything she does is the best treatment for my baby. Brilliant service from all the team at Crosby. So comforting to know my little pooch is in the best hands possible- I trust them implicitly and highly recommend this vets practice. They are brilliant at what they do. Thank you.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Best Vet Team

Brilliant vets, my boy had a major surgery. Everything was explained, at no point did I feel daft asking any questions. They were so good with him. Every member of staff we’ve seen has been AMAZING. The service is beyond excellent - you can tell everyone who works here adores their patients. Recommend them 100000% just wish I’d moved here sooner!

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Oscar was looked after so well

Oscar was looked after so well. Everyone is so kind and understanding . The time that was spent with us explaining what would be happening with Oscars treatment and his after care really helped me . So glad that we are with village Vets Crosby:)

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent team

I have been going to Village Vets with my cat since he was a kitten. Unfortunately he has had a number of problems and had been a frequent visitor! I have always found the whole team , reception staff, nurses, vets to be friendly and professional always very helpful. Many thanks to Bronagh and Ben for their care and attention to detail when dealing with Edward. Also thanks to Jaine who has known Edward since his first visit to the Practice.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely lovely

Absolutely lovely, friendly staff.
Amazing with my little dog Jessica.
She gets very nervous.
Always get straight back to your query too.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Village Vets Crosby

You can always get an appointment when you need one (unlike the doctors). The lady’s at reception are always friendly (I deal mostly with Jane at Crosby). The vet I ask to see is Gaynor who only works at the Crosby surgery on a Friday as she is in Formby the rest of the time. She is so helpful and caring and clearly an animal lover and I feel that my two dogs are in very safe hands at Village Vets.
Highly recommend!

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Getting through the door can be tricky…

Getting through the door can be tricky as I’m disabled(heavy door) but once inside the waiting area is lovely, spacious and clean. The reception team are friendly and helpful and try to put your dog at ease with some treats to help calm them if they are nervous.
You can always book the same vet so they get to know you and your dog and Megan is wonderful.
I have private prescriptions issued and I find the then having to order then contact the surgery who then contact the supplier a complicated process it would be far easier to issue a prescription. I know this is not the only vet’s practice that does this and why.

Don’t let this put you off I have only had good experiences at Village Vets with Megan.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

We are regular visitors to this…

We are regular visitors to this practice Charlie is a very demanding boxer and had lots going wrong in her young life but loves going to this vet practice on more often than not a weekly attendance!!All the staff are lovely with her and she loves a ruff and tumble with anybody willing to take her on. Quite embarrassing as no matter how rotten she feels the minute she gets into the waiting room her tail never stops wagging!!

27 May 2026
Unprompted review

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