Village Vets Formby and Crosby Reviews 

192
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the entire team of receptionists, nurses, and veterinarians for being exceptionally friendly, caring, and professional during every single visit. Many consumers emphasize that animals are treated with immense warmth, making pets feel comfortable and relaxed in the clinic. People deeply appreciate how thoroughly veterinarians explain treatments and medical procedures, ensuring owners feel fully informed, confident, and completely at ease. Reviewers also highlight the clean facilities, modern surgeries, and the wonderful convenience of quick appointment scheduling, even on short notice when emergencies arise.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing the entire team as welcoming, kind, and... See more

Service

Customers consistently note positive experiences with service, highlighting that pets are made to feel... See more

Customer service

Customers report highly positive experiences with customer service, consistently feeling listened to and... See more

User experience

Users describe positive interactions with user experience, consistently praising the kind, caring, and... See more

Facilities

Reviewers mention positive feedback about facilities, noting that the surgery is clean, modern, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Megan Davies is pleasant and personable and takes time to explain issues. Clearly very knowledgable and helpful. I have full confidence in the practice. Behind reception sometimes feels a bit chaotic... See more

Rated 5 out of 5 stars

Polly is a very anxious dog especially when visiting new places and of course the vets. The time that has been spent by the vet nurses and vet Gaynor has paid dividends and Polly is now much calmer.... See more

Rated 5 out of 5 stars

Unfortunately I had to attend the village surgery with my dog Alfie, not something you want to do.. I emailed them with my request to see a vet, I was seen within 1hr from request. Everyone are s... See more

Rated 5 out of 5 stars

I’ve been with Formby Village Vets and Crosby for several years now. Both of my cats have been under Helen’s care for years and she is so great with them. I wouldn’t take my furbabies anywhere else!... See more


Company details

  1. Veterinarian

Written by the company

Your Pet’s Health, Our Priority Exceptional Vet Care, Anytime You Need It Experience the care of our multi-award-winning, independently owned and family-run, MEMBERSHIP-ONLY practice, where we offer comprehensive and compassionate care for your pet, with a personal touch. We also understand that your busy schedules can make it hard to remember regular check-ups, vaccines and treatments so we send you regular reminders allowing you to fully enjoy the companionship of your beloved pet. With our members-only practice, you get regular check-ups, parasite protection, and unlimited consultations with our vets or nurses – all included. Our membership ensures your pet receives comprehensive, proactive care, allowing you to focus on the joy they bring into your life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

192 reviews

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4.9

All reviews

(192)

192 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish, Boo had quite a big operation and she was so well looked after. Follow up visits have made me feel confident and reassured. Highly recommend village vets to care for your pet.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Everyone at the vet practice is…

Everyone at the vet practice is dedicated to giving the best service to your pet, Megan is knowledgeable and talked through everything with me making sure I fully understand what was happening, can't recommend this vet practice enough.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Caring

Very caring to the pets in their care & professional, helpful, knowledgable & supportive to all the pets owners.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Stand out sincere care

Most vets and ppl don’t understand our dog and his breeds characteristics, the confidence and reassuring nature of the vet who delt with our large breed dog was a breath of fresh air and a total pleasure to watch, past experience with different vets (in this surgery and others) have been a negative experience but this time was a lovely experience for us and our dog, grateful for vets who are committed and sincere to be with our family members

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Team Village Vets are pawsome

The reception team greeted Livaï as the client. He was given treats an fuss from several members of the team. Livaï goes straight up to the desk and puts his paws on it and looks for treats from the staff. Unfortunately, the vet we were due to see thought we were late (we were early) for our appointment. However, we were assigned to another vet who was very apologetic and very capable. Once again, thank you everyone at Team Village Vets Formby.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

The care and attention my little furry…k

The care and attention my little furry cockapoo Martha received was excellent, from reception, nurses and vet. All were amazing.

We are part of the VIP package and it is worth every penny to k ow our "little girl" is in safe hands.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

My poorly beagle

My poorly beagle, Lily, received a same day appointment. The vet was lovely and diagnosed Lily's issue swiftly, prescribing anti inflammatories. The staff were friendly and caring, from reception staff through to the vet. Lily is recovering well.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Best vets around

When I take my little Bichon called Freddie to village vets everyone goes out there way to make a fuss over him from reception to the vets them selves, when he goes in to see the vet he is very good with him, he always gives him a full check over and makes sure he is always happy and healthy, they can’t do enough for my Freddie and that’s why I would always choose them and recommend them to everyone..

22 June 2026
Unprompted review
Rated 5 out of 5 stars

The only vet I trust with my furbabies

I’ve been with Formby Village Vets and Crosby for several years now. Both of my cats have been under Helen’s care for years and she is so great with them. I wouldn’t take my furbabies anywhere else! During my later cat, Aayla’s degenerative kidney disease, Helen took care of all of her needs. She has given exemplary care to Lunar too, who has an overactive thyroid and is in her twilight years. Helen always handles her with love and care. I only wish the clinic had some late night appointments and Saturday appointments too, this would greatly help to make regular appointments for elderly patients when I work full time, rather than use up all of my annual leave for appointments. The VIP plan is fantastic for budgeting purposes too.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Village vets Crosby is outstanding

Village vets Crosby is outstanding. It's the best vets we've ever been to by far. The Receptionists, Nurses and Vets are just incredible and it really feels different to any other practice I've been to. They incredibly friendly, very caring and they'll go over and above for both owners and pets. It's a real comfort to know that they are there when we need them and we feel so welcome. I would one hundred percent recommended this vetenary practice.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Village vets crosby takes great care of…

Village vets crosby takes great care of my dog poppy, whether its a general health check or poppy needs treatment, you are given the best service from the minute you walk through the door. Poppy is a very nervous dog but the vets take time to comfort her and keep her relaxed. Would highly recommend Village vets crosby.

19 June 2026
Unprompted review

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