Decent prices for high quality home decor items. Fast shipping and the customer service is great, got replied and refunds or replacements instantly, if something was missing or damaged during transpor... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
WE HAD PROBLEMS SENDING BACK AN ENCOMPLETE PACKAGE. webservicefor Slovenia WAS NOT RECEEVING (declining) OUR MESSAGES, HOW TO SEND BACK ON YOUR COST. WE COULD NOT GET THE STICKER FOR FREE SENDING BACK... See more
Company replied
Sorry, i'm buying stuff online & i forgot details from VIDAXL but i'm satisfied with your offer & prices & service 😊 maybe i miss discounts for costumers; i probably bought 7-10 items in 3 years.. yo... See more
All the parts were delivered,yet I had to make one phone call regarding the information of the second package. No traceability was availible so a very kind employee helped me. Regarding th... See more
Company replied
Company details
Written by the company
vidaXL je mednarodni spletni trgovec, ki ponuja vse za dom, vrt, garažo in različne projekte. Naš koncept temelji na ponudbi široke palete izdelkov, ki ljudem omogočajo, da "živijo za manj". Z enostavnimi rešitvami za znižanje stroškov, ki ne vplivajo negativno na kakovost izdelkov, lahko naredimo naše izdelke dostopne čim večjemu številu ljudi. Skrbimo za razvoj izdelkov in nabavo, marketing in prodajo, logistiko in storitve za stranke ter na ta način ohranjamo popoln nadzor nad funkcionalnostjo, kakovostjo in stroški naših izdelkov.
Contact info
Netherlands
- vidaxl.si
2.9
Average
893 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Fast deliwery,,good comunication…goods…
Fast deliwery,,good comunication…goods like in description….
9 December 2022
Reply from vidaXL
Vážený Sebastijan Udovic,
Je pre nás veľkým potešením prijať vašu spätnú väzbu!
Sme radi, že naše produkty splnili vaše očakávania a ste spokojní.
Bolo nám veľkým potešením, že sme vám pomohli a poskytli vám dobrý zážitok z nakupovania.
Tešíme sa, že v budúcnosti uspokojíme viac vašich potrieb!
S priateľským pozdravom,
Jejomar
Stran ge colour
The product was not the colour as on the picture. On the picture was dark brown (Pantone 4695) in real is red-brown (Pantone 7523).
THE fabric seems to be good.
9 December 2022
Reply from vidaXL
Dear Mija,
We apologize for the situation and the inconvenience caused.
We contacted you on your personal email, we are waiting for your reply.
We wish you a wonderful day!
Tzveta vidaXL
Reply from vidaXL
Vážený Jerneja Augustin,
Je pre nás veľkým potešením prijať vašu spätnú väzbu!
Sme radi, že naše produkty splnili vaše očakávania a ste spokojní.
Bolo nám veľkým potešením, že sme vám pomohli a poskytli vám dobrý zážitok z nakupovania.
Tešíme sa, že v budúcnosti uspokojíme viac vašich potrieb!
S priateľským pozdravom,
Jejomar
Fast delivery
Fast delivery, but no tracking. All products not of good quality. Unfortunately, I had to involve some repair work.
23 November 2022
I only received one half of the package…
I only received one half of the package … i ordered sofa.
21 November 2022
Reply from vidaXL
Dear Rok,
We apologize for the situation and the inconvenience caused.
We contacted you on your personal email, we are waiting for your reply.
We wish you a wonderful day!
Tzveta vidaXL
Reply from vidaXL
Dear Jože Miklavčič,
We apologize for the situation and the inconvenience caused.
We contacted you on your personal email, we are waiting for your reply.
We wish you a wonderful day!
Tzveta vidaXL
First order. Very pleased
Very helpful payement emails, fast delivery, solid products.
12 October 2022
Good support and understanding with…
Good support and understanding with goods return. Thank you
7 November 2022
Top.
They are really kind and helpful.The quality and the price are suitable
I recommend. 🍀
25 September 2022
Unprompted review
I enjoyed your service!
31 October 2022
Unprompted review
everything OK
1 October 2022
Delivery was slow
Delivery was slow, definitly not as written. The product is ok, but without any instructions about all games.
18 September 2022
Reply from vidaXL
Dear Sandra Meško,
We apologize for the situation and the inconvenience caused.
We contacted you on your personal email, we are waiting for your reply.
We wish you a wonderful day!
Tzveta vidaXL
Never buying form this seller again
Never buying form this seller again! Bought a flower stand and was never so disappointed in my life. The stand was so chealpy made, it can hardly hold itself up, but they sell it for a premium price. It's a scam.
23 September 2022
Reply from vidaXL
Dear Tomaž Beti,
We apologize for the situation and the inconvenience caused.
We contacted you on your personal email, we are waiting for your reply.
We wish you a wonderful day!
vidaXL
I very satisfied with every thing every…
I very satisfied with every thing every time.
11 October 2022
Good raised garden beds for the garden
Happy with these great garden beds. They look great in the garden and I have been happy with all the salad and greens that have grown well in them. They are fiddly to assemble with all the screws but once you do the first one, the others are quicker. I have had colourbond raised beds before that seemed to be a bit sturdier but overall these are okay for the garden. I would have preferred longer panels for the 2 metre plus beds as I found by assembling the smaller panels, they seemed to buckle a little in the middle. This was only the case on the 2.5 metre plus bed.
14 October 2022
Your perfect delivery
My order (no. 0038000095744) was delievered promptly and accurately. I was/am very satisfied with all details - confirming the order, informing me about expected delivery, packaging...
Thank you for your professional attitude.
28 August 2022
good service and reasonable product
26 August 2022
It was a good experience
It was a good experience, I am especialy happy becouse the delivery was quick and without problems.
20 September 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.