Decent prices for high quality home decor items. Fast shipping and the customer service is great, got replied and refunds or replacements instantly, if something was missing or damaged during transpor... See more
Company replied
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WE HAD PROBLEMS SENDING BACK AN ENCOMPLETE PACKAGE. webservicefor Slovenia WAS NOT RECEEVING (declining) OUR MESSAGES, HOW TO SEND BACK ON YOUR COST. WE COULD NOT GET THE STICKER FOR FREE SENDING BACK... See more
Company replied
Sorry, i'm buying stuff online & i forgot details from VIDAXL but i'm satisfied with your offer & prices & service 😊 maybe i miss discounts for costumers; i probably bought 7-10 items in 3 years.. yo... See more
All the parts were delivered,yet I had to make one phone call regarding the information of the second package. No traceability was availible so a very kind employee helped me. Regarding th... See more
Company replied
Company details
Written by the company
vidaXL je mednarodni spletni trgovec, ki ponuja vse za dom, vrt, garažo in različne projekte. Naš koncept temelji na ponudbi široke palete izdelkov, ki ljudem omogočajo, da "živijo za manj". Z enostavnimi rešitvami za znižanje stroškov, ki ne vplivajo negativno na kakovost izdelkov, lahko naredimo naše izdelke dostopne čim večjemu številu ljudi. Skrbimo za razvoj izdelkov in nabavo, marketing in prodajo, logistiko in storitve za stranke ter na ta način ohranjamo popoln nadzor nad funkcionalnostjo, kakovostjo in stroški naših izdelkov.
Contact info
Netherlands
- vidaxl.si
2.9
Average
893 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Refund
We weren t satisfied with the product and thay have given us full refund without any problem.
12 March 2023
Unprompted review
Reply from vidaXL
Dear customer,
Thanks for taking the time to comment.
We will do everything to improve and give you the best experience.
We wish you a good day.
Regards,
Jeana
Reply from vidaXL
Dear customer,
Thank you for your purchase.
We are thrilled to read such a positive review.
Your encouragement will keep us moving forward and constantly improving our service.
Please know, our dedicated support doesn't stop with the order. We're here if you need anything!
Kind regards,
Jeana
Bad product...product it's a crap...
Bad product...product didn't fallow the picture...
29 March 2023
Unprompted review
Reply from vidaXL
Dear Semiko Marucelj,
We are very sorry that you were dissatisfied with the quality of the product.
We will contact you on your personal email so that we can assist you.
We wish you a nice day!
Reply from vidaXL
Dear customer,
Thanks for leaving us such a wonderful review!
We are happy to hear that you are satisfied with the product and the delivery.
We look forward to catering to more of your needs in the future!
Kind regards,
Josefine
The quality of the product is horible.
3 March 2023
Unprompted review
Reply from vidaXL
Dear Darija Močnik,
We are very sorry that you were dissatisfied with the quality of the product. We will contact you on your personal email so that we can assist you.
We wish you a nice day!
Reply from vidaXL
Dear customer,
It is a pleasure to receive your feedback!
We are pleased that you have been satisfied with the service and have fulfilled your expectations.
We look forward to being able to meet even more of your needs in the future.
We wish you a very beautiful and wonderful day!
Kind greetings,
Jejomar
I have no complications.
I have no complications.
Everithing went smooth.
I m satisfied with produkt.
4 January 2023
Reply from vidaXL
Thank you very much for your feedback.
I am very happy to know that you are satisfied with our product and services.
I hope that you continue to shop with us in the future.
The Santa was not ok
The Santa was not ok, i did send you the pictures, and you did not respond!!!! Im disapointed!!!!!
6 December 2022
Reply from vidaXL
Dear Cvetka Čander,
We apologize for the situation and the inconvenience caused.
We contacted you on your personal email, we are waiting for your reply.
We wish you a wonderful day!
Tzveta vidaXL
Reply from vidaXL
Thank you very much for your feedback.
I am happy to know that you were satisfied with the quality of our products and services.
I am also hoping that you continue to work with us in the future.
Thank you and have a wonderful day!
The worst quality.
14 December 2022
Reply from vidaXL
Dear PETRA ČEBULAR,
We apologize for the situation and the inconvenience caused.
We contacted you on your personal email, we are waiting for your reply.
We wish you a wonderful day!
Tzveta vidaXL
Reply from vidaXL
Thank you very much for your feedback.
I am happy to know that you were satisfied with the quality of our products and services.
I am also hoping that you continue to work with us in the future.
Thank you and have a wonderful day!
Hello!
Hello!
The order and delivery of the product took place without any comments. the product itself did not meet my expectations - the functionality of the product and the production are poor.
Greetings
5 December 2022
Reply from vidaXL
Dear Jože lenič,
We apologize for the situation and the inconvenience caused.
We contacted you on your personal email, we are waiting for your reply.
We wish you a wonderful day!
Tzveta vidaXL
fast quality delivery
28 December 2022
Reply from vidaXL
Thank you very much for your feedback.
I am happy to know that you were satisfied with the quality of our products and services.
I am also hoping that you continue to work with us in the future.
Thank you and have a wonderful day!
Reply from vidaXL
Dear Blaž Kramar,
We apologize for the situation and the inconvenience caused.
We contacted you on your personal email, we are waiting for your reply.
We wish you a wonderful day!
Tzveta vidaXL
recommend
My parcel arrived very quickly and in time, the product was good as expected.
22 December 2022
Reply from vidaXL
Thank you very much for your feedback.
I am happy to know that you were satisfied with the quality of our products and services.
I am also hoping that you continue to work with us in the future.
Thank you and have a wonderful day!
Selling bad quality product
Selling bad quality product.
Only customer support gets positive review.
6 December 2022
Reply from vidaXL
Dear MatejB,
First of all, thank you for taking the time to rate our service. We look forward to every feedback - this is the only way we can discover and act on our customer's wishes.
We are sorry to hear that the product was not as expected and would like to inform you that we offer free return within our return period of 30 days.
We are happy to hear that you were satisfied with the services of our customer support team and hope that we can find a solution together.
Kind regards,
vidaXL
Reply from vidaXL
Dear Tija Alabanda,
We apologize for the situation and the inconvenience caused.
We contacted you on your personal email, we are waiting for your reply.
We wish you a wonderful day!
Tzveta vidaXL
Reply from vidaXL
Vážený Tadej Ahtik,
Je pre nás veľkým potešením prijať vašu spätnú väzbu!
Sme radi, že naše produkty splnili vaše očakávania.
Bolo nám veľkým potešením pomôcť a poskytnúť dobrý zážitok z nakupovania.
Tešíme sa, že v budúcnosti uspokojíme viac vašich potrieb!
S priateľským pozdravom,
Jejomar
Reply from vidaXL
milý Peter,
Je pre nás veľkým potešením prijať vašu spätnú väzbu!
Sme radi, že naše produkty splnili vaše očakávania a ste spokojní.
Bolo nám veľkým potešením, že sme vám pomohli a poskytli vám dobrý zážitok z nakupovania.
Tešíme sa, že v budúcnosti uspokojíme viac vašich potrieb!
S priateľským pozdravom,
Jejomar
Reply from vidaXL
Milý Maťo,
Je pre nás veľkým potešením prijať vašu spätnú väzbu!
Sme radi, že naše produkty splnili vaše očakávania a ste spokojní.
Bolo nám veľkým potešením, že sme vám pomohli a poskytli vám dobrý zážitok z nakupovania.
Tešíme sa, že v budúcnosti uspokojíme viac vašich potrieb!
S priateľským pozdravom,
Jejomar
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