I have used the online shop a few times,I have bought furniture made of regenerated wood I am really satisfied with the quality and the look of all the items.I have ordered a living room table,a b... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am very happy with my experience with VidaXL both in terms of the two products I purchased and in terms of communication and delivery. The products are of high quality and the site has a very wide v... See more
User friendly website, on time delivery, great product, super fast service in terms of receiving the invoice for the purchase.
Company replied
This company impressed me with its excellent sales organization of these wonderful and quality goods they sell.
Company replied
Company details
Written by the company
vidaXL е международен онлайн магазин, в който можете да намерите всичко, от което се нуждаете за дома, градината, гаража и проектите "направи си сам". Нашата концепция се основава на предлагането на широка гама от продукти, които дават възможност на хората да "живеят на макс за по-малко". Като използваме прости решения за намаляване на разходите, които не се отразяват негативно на качеството на продуктите, ние успяваме да направим нашите продукти достъпни за възможно най-много хора. Всички процеси от разработването на продукти и закупуването им, маркетинга и продажбите, логистиката и обслужването на клиентите са в наши ръце. По този начин ние запазваме пълен контрол върху функционалността, качеството и разходите на нашите продукти.
Contact info
Netherlands
- webservice@vidaxl.bg
- vidaxl.bg
3.4
Average
522 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from vidaXL
Dear customer,
Thank you for your comment. It is our pursuit to provide you with high quality products. We hope our product will bring you more beautiful experience. Wish you have a very pleasant day.
Kind regards,
Lisa – vidaXL
I bought 2 night stands
I bought 2 night stands. The shipping was fast, but the quality of the furniture was low. The wood broke apart while assembling.
19 June 2024
Unprompted review
Reply from vidaXL
Dear Vasil Atanasov,
Thank you for posting the review!
We regret that the product was not as expected, but we are here for you.
Please check the email address used in the order as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
I wish you a nice day!
Tzveta vidaXL
Fresh and impressive design ideas!
I have furnished a few places from VidaXL already.
Fantastic designs! Not the typical mainstream furniture ideas. Fresh and lasting!
Sometimes we get challenges with the assembly. Still the final look is worth it.
6 July 2023
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for your comment. It is our pursuit to provide you with high quality products. We hope our product will bring you more beautiful experience. Wish you have a very pleasant day.
Kind regards,
Lisa – vidaXL
Worst service ever
Horrible serive, s.h.i.t company, they can not create a simple invoice and suport is full of s.h.i.t.
I will never buy anything from that store ever again and I will recommend to everyone that I know to stay away from it.
You are a joke, also some of your practices are practically criminal as they are against the law at least in Bulgaria.
Anyone that is reading this, stay away.
By the way the comment below mine is a lie, I did provide the full company info, interesting how other stores never had an issue with this exact information.
As I said horrible service.
19 June 2024
Unprompted review
Reply from vidaXL
"Dear …
Thank you for taking time to leave a feedback for us. We appreciate every feedback as it helps us improve our service and products.
We are really sorry to hear that the VAT invoice procedure did not go smoothly for your order, because you make the order not with your full company details, we will contact you with further information.
We are sure that we will be able to solve the issue.
Kind regards,
Beatriz
vidaXL
Reply from vidaXL
Dear customer ,
Thank you for choosing vidaXL.
We're delighted to hear from a satisfied customer like you. Customer satisfaction is our top priority, and we are committed to continuously improving our products to meet your needs.
Sincerely,
Jeana - vidaXL
The communication with clients can…
The communication with clients can really improve. There is no need to send several emails with the only aim to clarify very simple thing...
The quality of the delivered product was great and very easy to use.
20 May 2024
Unprompted review
Reply from vidaXL
Dear customer ,
Thank you for choosing vidaXL.
We're delighted to hear from a satisfied customer like you. Customer satisfaction is our top priority, and we are committed to continuously improving our products to meet your needs.
Sincerely,
Jeana - vidaXL
141763 vidaXL Тоалетна седалка с плавно затваряне, бяла,
The product I ordered is of the lowest possible quality.
I would not use your site again.
7 May 2024
Unprompted review
Reply from vidaXL
Dear Teodosiy Toshev,
Thank you for posting the review!
We regret that the product was not as expected, but we are here for you.
We tried to contact you by phone but unfortunately the phone call was unsuccessful, so please check the email address used in the order as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
I wish you a nice day!
Tzveta vidaXL
Low quality product
Low quality product not as expected or looking in the picture. Bad packaging which further degraded the look of the product as it came compressed and with wrinkles that cannot be fixed
16 May 2024
Unprompted review
Reply from vidaXL
Dear Alexandra Tchoukleva,
Unfortunately we were unable to establish direct contact with you, as we have not received a response from you.
Still, please be assured that we are open to offering you the best solution to address the reported issue, so please do not hesitate to contact us at feedback@vidaxl.bg. I appreciate your understanding and look forward to your response.
Have a nice day!
Tzveta vidaXL
Cheap materials for lots of cash…
A lot of yoir products are really low quality but expensive. A shed costing 1600 leva (800 euros) advertised as outfoor shed from steel lasted only 1 year on the first snow it got demolished from one night of snowing. the actual construction and syppots crumbled. Other wooden sheds and smaller rabbit and chicken coups the same made out of very thin wood and thin other naterials but advertised as outdoor coups.
18 January 2024
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for posting the review!
We regret that the product was not as expected, but we are here for you.
We tried to contact you by phone but unfortunately the phone call was unsuccessful, so please check the email address used in the order as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
I wish you a nice day!
Tzveta vidaXL
Good products - terrible choice of courier service
We ordered several times from Vidaxl.bg.
Good products, fair prices. We are happy with what we got. When we did get it... Twice they delivered to our house, no problem, and for these runs they deserved five stars.
The last two shipments, being delivered together by their chosen courier speedy.bg, have not been delivered for four times in a row! We stayed home, waited for them, on four separate days! We have tried to communicate to viaxl.bg about this. They are very nice, but send the identical emails every time and nothing happens.
For this, they deserve a one star review! They chose BG's worst courier and are taking no responsibility. This has literally been going on for weeks, we don't have our order and speedy's incompetence now reflects badly on vidaxl.
9 May 2024
Unprompted review
Reply from vidaXL
Dear Danny Fumagalli,
Thank you for posting a review!
We understand that you feel frustrated by the situation and apologize for the inconvenience.
Please check the email address used in the order as we have contacted you to resolve the situation.
We will be waiting for your reply.
Have a nice day!
Tzveta vidaXL
Reply from vidaXL
Dear Nikolay,
Thank you for choosing vidaXL.
Your compliments about our delivery service are greatly appreciated. We are committed to providing exceptional service to all of our customers.
We hope to see you again in the near future.
Regards,
Deisy - vidaXL
Good products at good prices
Good products at good prices. Fast delivery to Bulgaria. One of the orders came to me broken. I got an adequate response and solution to the problem using the chat. They sent me a courier who collected the package from the address on the agreed day. I am now ready to ship the new package. At the moment I am quite satisfied with the province and the reaction.
9 May 2024
Unprompted review
Reply from vidaXL
Dear Maya,
Thank you for choosing vidaXL.
We really appreciate your feedback and are glad that you’ve enjoyed your vidaXL experience.
We hope to see you again in the near future.
Regards,
Deisy - vidaXL
The site was helpful to me!
4 April 2024
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for your comment. It is our pursuit to provide you with high quality products. We hope our product will bring you more beautiful experience. Wish you have a very pleasant day.
Kind regards,
Lisa – vidaXL
Value for money
Timely and free delivery.
Purchased items are easy to put together and look good for that price
25 April 2024
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback.
We are pleased to hear that you liked our product.
And your compliment is also a confirmation of our delivery service.
We look forward to welcoming you back to vidaXL in the near future.
Best regards,
Jeana – vidaXL
Delayed order
A month after I placed my order my item is not shipped yet and there is no information what is causing the delay.
8 March 2024
Unprompted review
Reply from vidaXL
Dear Joana,
Thank you for taking the time to rate our product.
We are sorry to hear that you have not received your product.
It will be a great honor for us to assist you to remain our customer. We will contact you on your personal email and provide you with complete information.
We wish you a nice day!
Tzveta vidaXL
We are very happy with our orders
We are very happy with our orders. The products are great, the quality is perfect, everything from the orders was absolutely correct - the products are the same as descripted and shown in the pictures. The ordes came really fast.
2 April 2024
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback.
We are pleased to hear that you liked our product.
And your compliment is also a confirmation of our delivery service.
We look forward to welcoming you back to vidaXL in the near future.
Best regards,
Lisa – vidaXL
Excellent customer service
Although the coffee table was damaged when I unpacked it, the customer service was excellent. I filled in form, uploaded some photos and my refund was in my bank within a few hours, which I wasn't expecting, as I thought it would take much longer.
28 March 2024
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for choosing vidaXL.
We're delighted to hear from a satisfied customer like you. Customer satisfaction is our top priority, and we are delighted to hear that you are pleased with our service.
Hope to see you again soon!
Sincerely,
Jeana - vidaXL
Actual dimensions of the product don't…
Actual dimensions of the product don't match those written
28 March 2024
Unprompted review
Reply from vidaXL
Dear Mr. Milen Danchev,
Thank you for taking the time to rate our site.
We are sorry that you were not satisfied with our product.
We contacted you on your personal email, we await your response.
We wish you a nice day!
Tzveta vidaXL
Mango wood TV stand
I bought a mango wood tv stand EAN:8720286060414. The product was not easy to assemble as the holes of the metal legs were not matching the ones of the screws. One of the holes even remained outside of the frame. It took us three hours to adjust them.
16 February 2024
Unprompted review
Reply from vidaXL
Dear Simona Yosifova,
Thank you for taking the time to rate our site.
We apologize for the situation and the inconvenience caused.
We have contacted you on your personal email so that we can assist you.
We wish you a nice day!
Tzveta vidaXL
I have found what I really needed
I have found what I really needed. What was ordered came shortly. The order was not mistaken.
19 January 2024
Unprompted review
Reply from vidaXL
Dear customer，
Thank you for your order.
We are happy that you are satisfied with our delivery. We are committed to constantly providing all-around high-quality services.
We look forward to welcoming you back to vidaXL in the near future.
Sincerely,
Lisa - vidaXL
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