I have used the online shop a few times,I have bought furniture made of regenerated wood I am really satisfied with the quality and the look of all the items.I have ordered a living room table,a b... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am very happy with my experience with VidaXL both in terms of the two products I purchased and in terms of communication and delivery. The products are of high quality and the site has a very wide v... See more
User friendly website, on time delivery, great product, super fast service in terms of receiving the invoice for the purchase.
Company replied
This company impressed me with its excellent sales organization of these wonderful and quality goods they sell.
Company replied
Company details
Written by the company
vidaXL е международен онлайн магазин, в който можете да намерите всичко, от което се нуждаете за дома, градината, гаража и проектите "направи си сам". Нашата концепция се основава на предлагането на широка гама от продукти, които дават възможност на хората да "живеят на макс за по-малко". Като използваме прости решения за намаляване на разходите, които не се отразяват негативно на качеството на продуктите, ние успяваме да направим нашите продукти достъпни за възможно най-много хора. Всички процеси от разработването на продукти и закупуването им, маркетинга и продажбите, логистиката и обслужването на клиентите са в наши ръце. По този начин ние запазваме пълен контрол върху функционалността, качеството и разходите на нашите продукти.
Contact info
Netherlands
- webservice@vidaxl.bg
- vidaxl.bg
3.4
Average
522 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Low quality material and poor…
Low quality material and poor workmanship.
20 February 2024
Unprompted review
Reply from vidaXL
Dear Иво Карабоюков,
Thank you for taking the time to rate our website.
We apologize for the situation and the inconvenience caused.
Please contact us directly with your order number so we can assist you.
Awaiting your reply.
We wish you a nice day!
Tzveta vidaXL
There were scratches and was damaged
There were scratches and was damaged
29 February 2024
Unprompted review
Reply from vidaXL
Dear Ивайло Илиев,
Thank you for taking the time to rate our site.
We apologize that you received a damaged product.
We have contacted you on your personal email so that we can assist you.
We wish you a nice day!
Tzveta vidaXL
Here you can find everything you need
Here you can find everything you need. A lot of varieties, choice. And the quality is very high as well.
11 January 2024
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for your comment. It is our pursuit to provide you with high quality products. We hope our product will bring you more beautiful experience. Wish you have a very pleasant day.
Kind regards,
Lisa – vidaXL
Some of the fasteners were unsuitable…
Some of the fasteners were unsuitable and I had to adjust others.
In general, the construction is not very stable. guess the first wind will blow the top off. A way must be found to strengthen it.
The price is high for this quality.
25 February 2024
Unprompted review
Reply from vidaXL
Dear Ladina Terziyska,
Thank you for taking the time to rate our site.
We are sorry that you were not satisfied with our product.
We contacted you on your personal email, we await your response.
We wish you a nice day!
Tzveta vidaXL
Great service!
From the beginning until the end everything was perfect. Great service! Thanks a lot! I can strongly recommend!
1 February 2024
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your great review and purchase.
We are glad to know that you are satisfied with our service.
We would be very happy to receive further orders from you.
Best regards,
Lisa – vidaXL
I'd recommend vidaXL
The quality is really good and it arrived within a week.
I'd suggest working on better updates in the tracking system.
10 January 2024
Unprompted review
Reply from vidaXL
Dear Nikola Simeonov,
Thank you for taking the time to leave feedback about your experience!
We are excited to learn that you are satisfied with our delivery. We will continue to maintain the level of perfection you've been experiencing.
Looking forward to seeing you again soon.
Sincerely,
Deisy - vidaXL
Great customer service!
27 December 2023
Unprompted review
Reply from vidaXL
Dear Petranka Tinkova,
Thank you for leaving us such a great review.
We appreciate your compliment and are delighted to hear about your satisfaction with our service.
We're delighted to hear that you had such a positive experience with our company and that our products exceeded your expectations.
We look forward to welcoming you back to vidaXL in the near future.
Yours sincerely,
Jeana - vidaXL
I just received a home desk (second…
I just received a home desk (second one) and there were scratches on 6-7 parts. There was missing an guide book for assembly.
The quality of the separate parts is very low. Nothing to compare with the website presentation and video.
29 January 2024
Unprompted review
Reply from vidaXL
Dear Tsanio Tsanev,
Thank you for taking the time to rate our site.
We are sorry for the situation that has arisen.
We contacted you on your personal email, we await your response.
We wish you a nice day!
Tzveta vidaXL
The order never arrived
The order never arrived. I guess fake site/business
30 January 2024
Unprompted review
Reply from vidaXL
Dear Stoyan Mantchorov,
Thank you for taking the time to rate our site.
We are sorry for the situation that has arisen.
We contacted you on your personal email, we await your response.
We wish you a nice day!
Tzveta vidaXL
Fast service
Fast service, product is the same as the one orderd, all good.
22 December 2023
Unprompted review
Reply from vidaXL
Dear Aleksandar Kirilov,
Thank you for leaving us such a great review.
We appreciate your compliment and are delighted to hear about your satisfaction with our service.
We're delighted to hear that you had such a positive experience with our company and that our products exceeded your expectations.
We're happy to hear your package was delivered in time.
We look forward to welcoming you back to vidaXL in the near future.
Yours sincerely,
Gaivon - vidaXL Team
It was very long delivery
It was very long delivery. I didn't expect that it will from another country.
6 December 2023
Unprompted review
Reply from vidaXL
Dear Olena,
Thank you for taking the time to rate our site.
We are sorry for the situation that has arisen.
We contacted you on your personal email, we await your response.
We wish you a nice day!
Tzveta vidaXL
fast delivery and good value…
fast delivery and good value price-quality
15 November 2023
Unprompted review
Reply from vidaXL
Dear BUGSY Rali,
Thank you for choosing vidaXL.
We are happy to hear that our product live up to your expectations. Also, We are dedicated to providing reliable and efficient delivery service.
Looking forward to seeing you again soon.
Yours sincerely,
Deisy - vidaXL Team
Great service!!
1 November 2023
Unprompted review
Reply from vidaXL
Dear Svetlana,
Thank you very much for taking the time to rate our article.
We are so happy to hear that you are satisfied with our service.
We would be pleased to welcome you as our customer again soon.
Best regards
Hanna
vidaXL Service Team
Easy and quick order
Ordering from the site was very easy and quick. The order was delivered to me in a reasonable time. I would recommend!
18 November 2023
Unprompted review
Reply from vidaXL
Dear Velichka Atanasova,
Thank you very much for taking the time to rate our article.
We are so happy to hear that you are satisfied with your purchase.
We would be pleased to welcome you as our customer again soon.
Best regards
Hanna
vidaXL Service Team
Very low quality craftsmanship
Very low quality craftsmanship. Uneven legs, drawer doesn't open and close smoothly.
15 November 2023
Unprompted review
Reply from vidaXL
Dear Симеонова,
Thank you for taking the time to rate our site.
We apologize for the situation and the inconvenience caused.
Please contact us directly and provide us with the order number so that we can assist you.
Waiting for your reply.
We wish you a nice day!
vidaXL team
Very nice product and perfect quality
Very nice product and perfect quality! Thanks alot! Good luck 👍
23 November 2023
Unprompted review
Reply from vidaXL
Dear Tanya Alexandrova,
Thank you very much for taking the time to rate our article.
We are so happy to hear that you are satisfied with our product.
We would be pleased to welcome you as our customer again soon.
Best regards
Hanna
vidaXL Service Team
Very bad quality
20 October 2023
Unprompted review
Reply from vidaXL
Dear Dimitar Radonov,
Thank you for taking the time to rate our site.
We are sorry that you were not satisfied with our product.
We contacted you on your personal email, we await your response.
We wish you a nice day!
Tzveta vidaXL
Repulsive customer service, greedy money stealers!!!
Repulsive customer service. I returned an item to you three-four months ago, and you haven’t refunded my money yet. It is as simple as getting your useless customer service to reach out to your sending bank and see if my money has gone through, but no, you refuse to do that INSTEAD OF JUST CONTACTING YOUR OWN BANK AND ASKING THEM IF IT HAS GONE THROUGH. My bank cannot provide me with a signed letter saying I haven’t received my money, and I have given you my bank statements, which are official documents, and yet, your USELESS customer service still demands that I get a signed letter. Never have I dealt with a more repulse company. If you want to ensure that you don’t lose your money, don’t buy from VidaXL, because they WILL STEAL from you. Burn.
17 September 2023
Unprompted review
Reply from vidaXL
Dear M. Buch,
Thank you for taking the time to rate our site.
We apologize for the situation and the inconvenience caused.
We have contacted you on your personal email and will help you with all the information.
Waiting for your reply.
We wish you a nice day!
vidaXL team
You are great!
26 October 2023
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for taking the time to leave a feedback about your experience!
We appreciate your compliment and are delighted to hear about your satisfaction with our services.
We wish you a great day!
Kind regards,
Jeana
All was great and fast.
1 September 2023
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for taking the time to leave a feedback about your experience!
We appreciate your compliment and are delighted to hear about your satisfaction with our services.
We wish you a great day!
Kind regards,
Jeana
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