I have used the online shop a few times,I have bought furniture made of regenerated wood I am really satisfied with the quality and the look of all the items.I have ordered a living room table,a b... See more
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Review summary
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I am very happy with my experience with VidaXL both in terms of the two products I purchased and in terms of communication and delivery. The products are of high quality and the site has a very wide v... See more
User friendly website, on time delivery, great product, super fast service in terms of receiving the invoice for the purchase.
Company replied
This company impressed me with its excellent sales organization of these wonderful and quality goods they sell.
Company replied
Company details
Written by the company
vidaXL е международен онлайн магазин, в който можете да намерите всичко, от което се нуждаете за дома, градината, гаража и проектите "направи си сам". Нашата концепция се основава на предлагането на широка гама от продукти, които дават възможност на хората да "живеят на макс за по-малко". Като използваме прости решения за намаляване на разходите, които не се отразяват негативно на качеството на продуктите, ние успяваме да направим нашите продукти достъпни за възможно най-много хора. Всички процеси от разработването на продукти и закупуването им, маркетинга и продажбите, логистиката и обслужването на клиентите са в наши ръце. По този начин ние запазваме пълен контрол върху функционалността, качеството и разходите на нашите продукти.
Contact info
Netherlands
- webservice@vidaxl.bg
- vidaxl.bg
3.4
Average
522 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A very good gabion mesh
I really like the gabion overall, it's good looking, sturdy and strong. There is only one little thing that I think is not optimal - the number of the braces keeping the two meshes together. The number of braces I received was 15, however I think 18 is the least number of braces that should be in the package (18 because there are 6 mesh-pieces per mesh, so minimum 3 braces for each assembly). I think 24 braces would be the best number - 4 braces per assembly (where two mesh-pieces meet)
16 August 2024
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you so much for taking the time to write us this wonderful review.
Your feedback is greatly appreciated and we are doing our best to constantly improve our products to meet your needs.
We look forward to seeing you again soon.
Sincerely,
Jeana - vidaXL
Reply from vidaXL
Dear Vanya Chubatarova,
Thank you for sharing your opinion with us.
We are sorry that you were not satisfied with our product.
vidaXL takes responsibility for such cases and strives to resolve them as quickly as possible with a view to customer satisfaction.
Unfortunately, we were unable to make direct contact as we were unable to locate your order and you did not respond to our request for further information. We still want to discuss possible solutions for you, so please do not hesitate to contact us at feedback@vidaxl.bg at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta vidaXL
Poor quality
20 August 2024
Unprompted review
Reply from vidaXL
Dear Krassen Ivanov,
Thank you for your comment.
We are sorry that you were not satisfied with the product.
We have contacted you at your personal e-mail address with which you placed an order and will be waiting for your reply.
Thank you in advance for the assistance.
Have a nice day!
Tzveta vidaXL
The product came with wrong set of legs…
The product came with wrong set of legs as well as extra board. The quality is good for the price.
17 June 2024
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for sharing your experience with us.
We will continue to make effort and do well to provide you with better experiences with us. We're here if you need anything!
Wish you a very pleasant day.
Kind regards,
Jeana - vidaXL
I was compensated for a disappointing product
the garden compost i received was flimsy, and difficult to put together, the planks were cracking when you put the screws in and there were no markings for distance and alignment, which I would expect to see from a product of this price.
I was subsequently compensated for this with a partial refund. I am happy with the compansation.
30 July 2024
Unprompted review
Reply from vidaXL
Hi pink panda,
Thank you for posting the review!
We regret that the product was not as expected, but we are here for you.
We tried to contact you by phone but unfortunately the phone call was unsuccessful, so please check the email address used in the order as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
I wish you a nice day!
Tzveta vidaXL
Reply from vidaXL
Здравейте,
Благодарим ви много, че споделихте с нас своя опит.
Нашата цел е да предоставяме висококачествени продукти на достъпни цени.
Винаги сме готови да отговорим на всички ваши въпроси. Не се колебайте да се свържете с нас във всеки един момент.
Сърдечни пожелания,
Jeana - vidaXL
Punctual and on time
22 July 2024
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for sharing your experience with us.
We will continue to make effort and do well to provide you with better experiences with us. We're here if you need anything!
Wish you a very pleasant day.
Kind regards,
Jeana - vidaXL
The item was of poor quality
The item was of poor quality. The wood was badly manipulated, the metal connectors of cheap quality, defects on the wood, no lining on the edges. I regret the purchase. The item didn't meet expectations based on description and price.
17 June 2024
Unprompted review
Reply from vidaXL
Dear Denitsa Kombishkova,
Unfortunately, we have not been able to establish direct contact with you, as we have not received a response from you.
However, rest assured that we are open to offer you the best solution to address the reported issue, so please do not hesitate to contact us at feedback@vidaxl.bg.
Thank you for your understanding and I await your reply.
Have a nice day!
Tzveta
vidaXL
Good looking bedside tables but the worse quality
Good looking bedside tables, however they were constructed of paperboard, and the majority of the holes were not properly drilled, so we had to drill new holes to assemble the furniture. In addition, the paint smelt like chemicals and discoloured my hands.
Please do not purchase from vidalXL
29 July 2024
Unprompted review
Reply from vidaXL
Hi Ekaterina Tomova,
Thank you for posting the review!
We regret that the product was not as expected, but we are here for you.
We tried to contact you by phone but unfortunately the phone call was unsuccessful, so please check the email address used in the order as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
I wish you a nice day!
Tzveta vidaXL
Very disappointed from the quality of a bed
Very disappointed, PO 0035000228817. One piece was missing. There was no spare part. I must order it on my own. I got a refund of 48 BGN. This was only the beginning. After the assembly of the bed, which took very long, because the bed is made of so many pieces (if I knew or could see this from the item picture on the website), we realized, the drawers are insane short and cannot fit steady. I have to find a carpenter to rework the drawers.
On many places the screws could not be driven as they should and stand up. cannot be covered by the stickers.
12 August 2024
Unprompted review
Reply from vidaXL
Dear Ekaterina Vasileva,
Thank you for bringing this matter to our attention. Our company is striving to offer products which are easy to use, therefore your feedback about the assembly difficulties of the bed is of great value and helps us improve our products in the future.
For us, it is very important that you are happy with our products, so we would like to contact you again to find the most suitable solution to the problem you described.
One of our colleagues will reach out to you personally soon.
Have a wonderful day ahead!
Kind Regards,
vidaXL
Defective parts
Defective parts. Lose too much time in conversation, part lists ,SAP numbers ,pictures and videos to explain what is the problem. And in bottom line didn't recieved 2 defective parts that i needed but need to reassembly hole bed and return for exchange.That's another few hours of wasted time disassembling and packing the goods. This reassembly will then be required after receiving the new package, and it's possible to do it all over again. I give two stars only because of the speed and responsiveness of the operators - I really felt a desire to work, but apparently the system in the company does not allow them to do their job in the right way.
20 August 2024
Unprompted review
Reply from vidaXL
Dear Станимир Петров,
I appreciate all your patience and cooperation in this matter, it was a pleasure to assist you and help you resolve the issue.
We hope to continue the good cooperation!
I remain at your disposal for any questions that may arise in the future.
Have a nice day!
Tzveta
vidaXL
The product is amazing
The product is amazing. A desk from real wood, quite stable and heavy. The color is nice. Recommend the seller and the item!
13 August 2024
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for sharing your experience with us.
We will continue to make effort and do well to provide you with better experiences with us. We're here if you need anything!
Wish you a very pleasant day.
Kind regards,
Jeana - vidaXL
Great variety of products but delivery…
Great variety of products but delivery was extremely slow maybe it would have been better if delivery was made within 3 days
8 August 2024
Unprompted review
Reply from vidaXL
Dear Dayana Vasilev,
Thank you for sharing your opinion with us.
We are sorry that there was a problem with the delivery.
vidaXL is a Netherlands e-shop and unfortunately we do not offer express delivery.
Delivery is within 4-6 working days.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at feedback@vidaxl.bg at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta vidaXL
Products and instructions are good
Products and instructions are good. the delivery is in time. the only - the payment mode only at delivery or credit card, no debit card.
1 August 2024
Unprompted review
Reply from vidaXL
Dear Anna,
Thank you for taking the time to leave feedback about your experience!
Your feedback is greatly appreciated, and we are committed to continuously improving our products to meet your needs.
Hope to see you again soon!
Regards,
Deisy - vidaXL
Timely delivery; good product
They delivered a good product, professionally, and on time. I am happy, and I would order from them again.
30 July 2024
Unprompted review
Reply from vidaXL
Dear Kaloyan Kirilov ,
Thank you for taking the time to leave feedback about your experience!
We're delighted to hear from a satisfied customer like you. Thank you for taking the time to share your thoughts with us.
We look forward to welcoming you back to vidaXL in the near future.
Regards,
Louise - vidaXL
good quality and delivery was perfect
4 July 2024
Unprompted review
Reply from vidaXL
Dear Desislava Nikolova ,
Thank you for taking the time to leave feedback about your experience!
We are excited to learn that you are satisfied with our delivery. We will continue to maintain the level of perfection you've been experiencing.
We look forward to welcoming you back to vidaXL in the near future.
Regards,
Louise - vidaXL
My friend
Fast order, excellent quality and correct. I recommend the company.
21 June 2024
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for choosing vidaXL.
We're delighted to hear from a satisfied customer like you. Customer satisfaction is our top priority, and we are committed to continuously improving our products to meet your needs.
Sincerely,
Jeana - vidaXL
Very good service.
Very good service.
Updated by phone, no problem.
Very quick delivery.
24 June 2024
Unprompted review
Reply from vidaXL
Dear Eddy Willox,
Thank you for choosing vidaXL.
We're delighted to hear from a satisfied customer like you. Customer satisfaction is our top priority, and we are committed to continuously improving our products to meet your needs.
Sincerely,
Jeana - vidaXL
very good product Satisfied from the…
very good product Satisfied from the service
24 June 2024
Unprompted review
Reply from vidaXL
Dear Калина Лицанова,
Thank you for the positive comment.
We are glad to learn everything went smoothly.
Looking forward to seeing you again soon.
Sincerely,
Deisy - vidaXL
I bought a portable massage board.It…
I bought a portable massage board.It looks great,but doesn't feel very strong and its a bit heavy to be hold from place to place. I hope i will be able to use for long time.
30 June 2024
Unprompted review
Reply from vidaXL
Dear Easy Plovdiv,
Unfortunately we were unable to establish direct contact with you, as we have not received a response from you. Still, please be assured that we are open to offering you the best solution to address the reported issue, so please do not hesitate to contact us at feedback@vidaxl.bg. I appreciate your understanding and look forward to your response.
Have a nice day!
Tzveta vidaXL
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