Viceroybedding Reviews 

Ordered duvet through amazon and it never turned up even after almost 3 weeks. Thank goodness for amazon, they were able to step in and start the process for a refund. Writing this before I received my refund as amazon said the refund is guaranteed 😅.

Taking Court Action as the item wasn't received and they refuse to refund me. They believe they have discharged their responsibilities because they sent the item tracked...with Hermes. Hermes claimed they left in a safe place but I was in on that day and know they never called. Hermes refer me back to Viceroy Bedding for a refund and Viceroy claim that they have fulfilled their responsibilities.

I'd encourage anyone else having these issues to pursue, their negative feedback on eBay speaks for itself.

DO NOT USE THEM

Brought a feather duvet on the offer price.
The quilt arrived packaged in a nice little zip storage bag in a box. I'm not sure the quilt will go back in the bag now that it's been plumped up but packaging was good.Before use we plumped up the quilt letting it rest for a few hours beforehand. The quilt is seamed and stitched so all the contents are evenly spread and no clumping. Not too heavy and not overly hot hot, this quilt has proven so far to be worth the money and good value. I'd fully recommend it. A great buy for the price in my honest opinion.

Please send me your catelogue if you have one as i now need to fit out the rest of the house

Brilliant service , item as described and pictured, in fact even better than the pictures , so happy with my purchase

fantastic customer service. seriouslly appreciate all your help guys , as you must have been able to tell i have no idea what im doing hen it comes to ordering curtains the sizes are very confusing. Advice was spot on and they gather perfectly and dont hang too long, so very happy and will be straight back for some more when needed.

Fantastic curtains. so so so pleased. Would highly recommend.

Fantastic prodt! Ordered only 2 days ago and delivered this monring!

Terrible service

Not impressed . Seller delivered parcel to a depot for collection but failed to inform me. I purchased the item with a home delivery address. When the item did not arrive I contacted the seller several times to find out where my goods were and they failed to respond. Finally I contacted Amazon customer services who were most helpful. Found the parcel had been dumped in a depot instead of being delivered to the address stated on the purchase form. No calling card was left so we had no idea the item was there. Item was redespatched via Amazon but also never arrived. Nobody contacted me from Viceroy Bedding despite numerous emails. Eventually Amazon offered a refund but that did not materialize so had to push for it and was finally given my money back. I found Viceroy Bedding’s webpage and again wrote to them but again received no reply. Appalling customer services. Will not be buying from them again or recommending them on the contrary.....

I ordered 3 throws from this company in May. They all arrived at the same time but one was a different colour. We sent the one which was the wrong colour back with a note requesting an exchange. No one contacted us confirming that they had received the parcel and that a new one was being delivered. I knew that they were a relatively small company so left it a couple of weeks before chasing. Long story short, I was calling every week chasing and got the same answer. 'Sorry it hasn't been actioned yet' or 'my colleague is dealing with it' or 'oh he's actually on holiday now. 5 weeks later I was calling and chasing, I expressed that I needed the replacement urgently for our house warming party... IT DID NOT ARRIVE. It turns out that the replacement was lost with the courier. I called daily the next week for a replacement and had to follow up every telephone call with an email confirming what was discussed. As the title states the products are good but god forbid if you need to return or exchange anything. I still have not received the refund of postage, as promised.
AVOID

Extremely disappointed with this company,ordered through Amazon and they sent the wrong item so now have to trek back to post office to return there error.
Won t bother ordering a replacement too much hassle !!!!
AVOID

Very bad website, doesnt respond to emails.
Ordered my duvet Jan 2018, now June 2018 - never received it.
Please avoid!

According to their sales pitch.. The feathers on their duck and down mattress topper will not stick through the cover.. THIS IS NOT TRUE. THEY CERTAINLY DO. I asked their advice as to how to combat this and just received their returns policy.. NOT EVEN AN APOLOGY. They are a cold company to deal with.. I will never shop with them again..

Company doesn’t respond to emails. Sends well all I can discribe as toilet roll mattress that’s 4ft not a double which is 4ft6

Please avoid this company and a big headache at all costs. They delivered our bedding 6 days after our order (even though their website says delivery is 1-2 days 'usually next day'). Had we known that we wouldn't have ordered since we were back from abroad and in an Airbnb and had to move house 6 days later. We even rang them to tell them this and we absolutely required delivery within 5 days. They said they'd call if there was any delay. They did not. No parcel, no tracking no updates or calls back. We moved house, parcel arrived at the Airbnb we had been staying at. They assured us by phone several times that they would collect the parcel and refund us. After 5 weeks and numerous calls and emails the parcel is still there and noone has answered for almost 2 weeks now. The airbnb owner has also tried. This is now going to Visa for dispute. Don't trust this company.

Worst customer service ever, Sent me the wrong order, returned at my expense and still haven't received the correct order. After several phone calls to Dale and Manager Steve Wright for a refund, still haven't got my refund.

I ordered bedding through Amazon and was given a delivery date, 4 days. Waited and waited and nothing arrived so I checked the tracking on Amazon and it showed as delivered - it hadn't been delivered at all

Contacted Viceroy by email and told them about the problem. I received a short one line response from Dale - "contact Amazon"

Long story short, I spent 4 days emailing Amazon and kept getting conflicting messages, one said, return the items for a full refund....err, I DONT have the items to return them!

I am told I will receive a refund, so I'll keep an eye on my bank account and see if that materialises

Excellent feather duvet and service !

Initially i made a mistake and ordered the wrong size , but Viceroybedding were very good at exchanging the item for me and getting it all sorted for me in record time.

Lovely soft duvet and keeps so warm in these cold nights. Thanks , will be back for more bedding soon !

This is actually for a purchase through Ebay. Ordered a large throw...took longer to arrive than promised!! But it was the wrong colour!! Contacted them and found I had to pay the postage to return the item (they did refund this but only after they received the item in return!). Now I am waiting to receive the replacement!!! rang them and promised next day delivery!! Guess what - didn't arrive, and when I called them the computer system suddenly went down so they couldn't access the tracking number!!
I will say the guy on the phone was always super helpful...but didn't achieve anything...never called me back etc...They have a good 'fall guy' very polite and apologetic!! So after two weeks still not received the correct item!! I would be wary of buying from these guys!!
I would like to update the original review and say replacement arrived although delivered to wrong address (not their fault).
The customer service guy 'Dale' was always wonderful throughout...so I have to up my star status to 3. I think the volume of their sales can be the problem!!

I purchased a mattress topper late January 2017 & initially we were very pleased with it.
We started using it April 2017 and for 6 months all was well until one of the straps that hold it onto the mattress detached its self from the topper closely followed by a second strap.
From this point on it wouldn't stay on the mattress and feathers poured out all over the place from the holes left by the detached straps rendering it unusable.
I contacted the supplier "VICEROY BEDDING" via e-mail and telephone in November 2017 assuming the item would be covered under a 12 month guarantee.
Since this time I have contacted them via e-mail, telephone, & Amazon numerous times but they never respond to e-mails and 9 times out of 10 you get their answerphone. Any messages left are never responded to and on the rare occasion that you do get through on the phone the person who would deal with the problem is never available but will always ring you back but never does.
This issue could have been resolved amicably way back in November but I have now got to the point that I have had enough and I am going to bin the item and look for an alternative from a DIFFERENT SUPPLIER.