Just bought a subscription to watch the Champions league. It goes so slow that it is impossible to watch a game. It is not my internet connection.
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Heavy buffering even though I have very fast fibre broadband making it unwatchable. On the add occasion it does work, the sports commentators are second rate, talk over the ref and TMO discussions... See more
We have been happy about viaplay but now all off the sudden there are several adds during a movie?? Just out of nowhere, same subscription as we has allways had but viaplay just changes out subsc... See more
Tried to sign up for this service to watch a live football game. Barriers to seal everywhere. Confusing website. Refused to accept my sky viewing card number, claimed it was already in their system... See more
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Vi ser frem til din anmeldelse på købsoplevelsen af vores produkt. Hvis du har spørgsmål til produktet og funktionerne er du velkommen til at kontakte vores kundeservice, hvor vi sidder klar til at hjælpe dig fra 13.00-21.00 på hverdage og 12.00-19.00 i weekenden. Du er også velkommen til at kontakte os via facebook.com/viaplaydanmark Vi ser frem til at høre fra dig.
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Strandlodsvej 30, 2300, København S, United States
- viaplay.dk
1.1
Bad
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Only got it for The Scottish Cup on…
Only got it for The Scottish Cup on through Prime, then they did a deal £59.99 for 12 months, can't complain about that as they have La Liga also and they have the Concaf Gold Cup and also Euro Qualifier. One complaint, sign-up it said 2 can stream at the same time, 1st try only one could stream as only some things can have 2 streaming at once, which was a bit disappointing. but 5 stars from me
29 June 2023
Unprompted review
Reply from Viaplay
Hi,
Thank you for your review, and the kind words! It's always very interesting to hear about users experiences with Viaplay.
If you've started a Prime partner-subscription, the amount of concurrent streams is dictated by Amazon Prime and their platform.
The possibility for two concurrent streams that we inform of on viaplay.com, is on our own App and online service platform.
Hope this clears up the confusion, and I'm happy you're enjoying the content we can give you access to!
Sincerely,
Jeppe
Viaplay Customer Support
Do not get viaplay
It straight up is a horrible streaming service if you can even call it a service.
2 July 2023
Unprompted review
Reply from Viaplay
Hi Lars,
Thank you for your review and feedback. This is always appreciated.
Of course you've not described what you are dissatisfied with, in regards to Viaplay so I am not able to comment on anything specific in this case.
So, I'd advise you to contact us directly and explain in detail what you are experiencing. Then we'll be more than happy to do our very best to assist you.
You can contact us here: https://help.viaplay.com/da/request/
Looking forward for hearing from you!
Sincerely,
Jeppe
Viaplay Customer Support
Tried to cancel my subscription as no…
Tried to cancel my subscription as no longer need it and have been told I cant cancel until January 2024. I should be able to cancel a subscription at any point as we all have change in circumstances in our life’s hence me needing to cancel. The customer service from 3 individuals has been a disgrace Filip, Claudiney & Iiona. Stay clear of them.
30 June 2023
Unprompted review
Reply from Viaplay
Hi Kiera.
I am very sorry to hear you've had a bad experience with our customer service. I assure you our intention is always to help our customers in the best way possible, so I'll absolutely be taking your feedback forward.
It sounds like you might have a yearly contract with us. Unfortunately, as I'm sure my colleagues have mentioned, we are unable to cancel these prematurely. This is due to the fact that you, as a customer, is paying a reduced price for 12 months, compared to our slightly higher cost for a monthly subscription, which in turn can be cancelled at any time.
If you should have any questions, please don't hesitate to contact us again at support-uk@viaplay.com
Kind Regards,
Pernille
Viaplay Customer Service
Giving 1 star as I paid for 1 month…
Giving 1 star as I paid for 1 month trying to cancel now but I can't. My name not in top right hand corner of viaply.is. I pressed the assistance button but nothing there. It feels like viaplay doing everything to stop me and probably other people cancelling an account. I'm now on my 4th month. I joined on the 28th of February it's the 21st of June now
21 June 2023
Unprompted review
Reply from Viaplay
Hi Gary,
Thank you for your review - I am sorry to hear you are experiencing this.
We are more than happy to assist you if you are experiencing issues cancelling your subscription - but you do need to contact us in order for us to do so. I have looked for any contact from you, but have been unable to find anything.
You can find our Chat, Messenger, Contact Form as well as phone number here: https://help.viaplay.com/is/request/?token=f4103a8357.
Sincerely,
Jeppe
Viaplay Customer Support
Terrible Website
I have tried to subscribe to ViaPlay (formerly premier sports) on multiple occasions on both 17/06/2023 and 20/06/2023 and the website has crashed with a catalogue of different system/server errors. Incidentally these were similar errors which I used to get when trying to subscribe to premier sports. The system is broken and it appears nothing is being done about it. I have now missed multiple scotland games for the European qualifiers as there is no way of watching the games when ViaPlay hold the subscription rights!
20 June 2023
Unprompted review
Reply from Viaplay
Hi Fraser.
Thank you for the feedback. We always appreciate hearing from our customers, and will use this feedback to further improve our service.
Would you be able to contact us on support-uk@viaplay.com ? Then we can look into which errors you are experiencing and hopefully get you watching the Scotland games :)
Kind regards,
Pernille
Viaplay Customer Service.
trying to watch the Dutch v Italy game…
trying to watch the Dutch v Italy game but just cant understand a word coming from one of the commentators
just sounds like she has the mike in her mouth and sounds like she is blubbering and spitting, why would somebody sign up a pundit with a lisp to talk on football coverage ,
I understand that she cant help it,
but I like to hear and understand what is being said in commentary, after paying for coverage, please get a better commentater next time a one that can actually talk and pronounce words
18 June 2023
Unprompted review
Reply from Viaplay
Dear Paul,
Thank you very much for your message.
How annoying to read that you have not yet been able to listen to our commenters to your satisfaction. For this we apologise. I have therefore immediately forwarded your feedback to the appropriate department for you.
Thank you for your feedback and input, this is how Viaplay as a company can continue to improve. We want nothing more than for our customers to use our Viaplay app to their satisfaction.
If you have any further questions/comments or suggestions, please feel free to contact us.
Customer service can be found via the following link: https://help.viaplay.com/gb/
Kind regards,
Viaplay customer service
Luckily I haven't given them a penny
Luckily I haven't given them a penny.
Just found out they have female commentary so that ends any chance of me signing up 🤮. Spoils any chance of a good match experience.
See their reply. They just don't "get it". 🤣
18 June 2023
Unprompted review
Reply from Viaplay
Hi Kevin,
Thank you for your feedback.
You are of course entitled to your own opinions and preferences in terms of commentary on any event - that's completely up to your own desires.
It does however seem we disagree on this topic.
We at Viaplay are very happy with our team of commentators and experts, and regardless of their gender they're here based on their knowledge and competences.
In no way do we see any reasonable argument as to why half of the worlds population should not be competent, in any given field of work - solely based on their gender.
Have a nice day.
Sincerely,
Jeppe
Viaplay Customer Support
Spent £ 14.99 to watch top 14 final…
Spent £ 14.99 to watch top 14 final only to find they didn’t put it on live despite offering top 14 live rugby. Bought this through Amazon prime . Complete rubbish regarding usability.
17 June 2023
Unprompted review
Via play is Pants
Via play is absolutely awful . Euro Qualifier production is very poor , inane commentators . No idea how to actually present a football match. 'Build Up' starts 10 mins before game and at half time there's no analysis but often highlights of a completely unrelated event, sport etc. Package I bought included a bunch of films and Sandanavian dramas you've never heard of and that are all barely fit for afternoon viewing by methadone users and housebound octogenarians, AVOID!
16 June 2023
Unprompted review
Reply from Viaplay
Hi Paul,
Thank you for your feedback - it is always interesting to hear our users opinions about Viaplay.
I'll happily forward the feedback and your opinions on our production surrounding the Euro Qualifiers to the responsible for this, in order to make sure there's awareness of this critique.
Regarding the Scandinavian dramas: Nordic Noir is am internationally very highly acclaimed genre of series and movies, often using very distinctive techniques and styles.
This is of course much different to other genres, and it is perfectly allowed to have other preferences in this regard - Viaplay is a streaming service with origins in Scandinavia, and therefore also like to celebrate these.
This is in part done by Viaplay producing new movies and series in the genre ourselves, as well as offering other films and series in the genre.
This is marketed extensively, and completely available information before even signing up for a Viaplay subscription.
Sincerely,
Jeppe
Viaplay Customer Support
Terrible experience with ViaPlay
Terrible website. Terrible customer service.
Couldn’t get signed in to subscribe. Then only let me subscribe to online only service (which was not obvious from website).
Then did not reply to my customer service contact.
16 June 2023
Unprompted review
i signed up for the £59 per year…
i signed up for the £59 per year package under the impression i would be able to watch the euro qualifiers, but i am being informed i have to upgrade. As far as i am concerned you have now stolen the £59 off me, Update, i have now had my payment refunded.
16 June 2023
Unprompted review
Reply from Viaplay
Hi Jack,
Thank you for your review and the feedback. It's always valued to hear our users opinions and experiences with us!
Firstly - you've reviewed the Danish Viaplay service and not the British - but not to bother.
I had a look at the Chat you had with my colleague a few days ago, and see you were informed there that you'd signed up for the online service/App subscription, and not the Sky partner-subscription that would have given you access to the Viaplay Sport 1 and 2 channels on your Sky device.
This was the reason these channels was not available to you, with the subscription you made.
This was thoroughly explained by my colleague when you Chatted with us, and as you also mention in your update to this review - we have refunded you for the subscription.
With that in mind I am very sorry to see that you despite this, still only think we at Viaplay deserve a 1-star review here. I believe there is not much more we could have done in this situation, than to explain that this was due to making a subscription for the wrong product, and then refunding your payment of this as soon as you contacted us in this regard.
Hope you have a lovely weekend.
Sincerely,
Jeppe
Viaplay Customer Support
Cannot set up payment on website
Edit 20/06/2023 following Viaplay response - before placing this review, customer services were contacted on that number a couple of times and I was in email contact with that address and still, the subscription could not be set up
[rant] My husband and I are trying to take up the £59 annual subscription via the Sky button on the Viaplay website and have tried to subscribe with 2 different cards for 2 different banks both online (more than 20 times) and by telephoning the satellite team on 3 occasions. I get ‘sorry there is a problem’ every time on the Viaplay website after I verify the payments through my banks and the Viaplay customer services team get the same result with no other assistance other than it’s a problem with the banks! I have called both banks and they confirm there is no problem with either card and they are authorised for the 3DS2 authentication protocol used by Viaplay.
All I want to do is set up a subscription but to be honest I am so frustrated now and no one seems to be able to constructively help me from Viaplay so looks like we are at a stalemate 😡
15 June 2023
Unprompted review
Reply from Viaplay
Dear Lou,
Thank you for your message.
First of all, my apologies for not succeeding in taking out a subscription for SKY via our website. This should not be a problem and I have also passed this on to the appropriate department.
Should you still wish to purchase a subscription via SKY, you can also contact our Satellite Team, either by phone 0333 003 3773 or email at satellitesupport@viaplay.com. They can help you close the subscription directly.
Kind regards,
Viaplay customer service
Rude, unhelpful customer service
//Edit...the reply from viaplay below is completely false ans so it seems they are also content to lie on Trustpilot when responding to reviews to try and cover uo their appalling customer service.//
The streaming service itself is fine - the problem is the totally inadequate customer service when things go wrong.
Having just spent 30 mins online chat with a 'customer service manager' after receiving a number of emails saying my payment card was 'incorrect'. My bank confirms there is no problem and that viaplay had made no attempt to take this month's payment. Despite that the agent kept typing that i needed to give them my paypal as my card 'had no funds'. I asked to speak to a manager only to be told there were no managers working this week but one could email 'within the month'. Ask for a complain email and was told to email info@viaplay. Have now emailed viaplay's CEO but unless I get some very good reason why, will be cancelling my subscription.
13 June 2023
Unprompted review
Reply from Viaplay
Hi Glen,
Thank you for your review and feedback. It is always highly appreciated to hear our users opinions and experiences with Viaplay.
I'm very sorry you feel you were treated wrongly or in inadequate fashion by our Customer Support. I've therefore looked into the Chat you had yesterday, with my colleague - allow me to explain in detail here, as it seems there may have been a misunderstanding or two throughout this.
After reading through the Chat that lasted just over 15 minutes, until you stopped responding to my colleagues messages, it was explained that we could see several attempts in our system to charge your card for the subscription you had started with us, which for some reason had not been possible. After these attempts, the subscription was closed due to the lack of payment. You then told us that your bank could not see any attempts to charge this subscription.
I can of course not guarantee exactly where this (what seems to be a technical error, as was also suggested by my colleague in the Chat) has happened - it could both be in our system, or with your bank - impossible for me to say with certainty.
However - what I can say with absolute certainty is that my colleague offered two possible solutions to this, that by the looks of it - you were not interested in. Let me explain the options for solution presented to you here:
1. We could manually remove your card from the account, giving you the option to re-add this card to the account and start a new subscription then. This option was offered, in case something with the registration of your card in our system had technically failed - typically re-adding the card will sort this out.
2. We explained that it is also possible to pay for Viaplay with PayPal, so if you preferred this option that was an equally viable option for you.
With the above options in mind, I do not see how this could be interpreted as "the agent kept typing that i needed to give them my paypal as my card 'had no funds'".
To me, that speaks merely of a mind set to find various reasonable solutions to the issue at hand.
From what I can read in the Chat, your immediate next point of action is to ask to speak to a manager, without any willingness to attempt either of these options for solution of the issue at hand, presented to you.
I and my colleagues in the Viaplay Customer Support try our very best to assist our users, in the best and most effective way possible, I can assure of this.
But - if the user is not interested in any of the solutions we can present, or even to work together with us to solve this, in all honesty, that complicates the process of solving any issue greatly. And in some cases, makes it impossible for us to reach a solution.
I hope for your understanding of the above, and wish you a pleasant day.
Sincerely,
Jeppe
Viaplay Customer Support
Viaplay One Time Offer 😂
I tried to sign up for the Viaplay one time offer of £59. I was re directed to Sky tv where the price is £14.99 pm presumably as I’m a returning customer although Viaplay say the offer applies to those too. Very poor commercial practice and a potential customer alienated.
12 June 2023
Unprompted review
Reply from Viaplay
Hi Alex,
The £59/year offer is also available for Sky partner-subscribers. You'd just have to click the button on the home page that says "Get offer through Sky". This will lead you here:
https://subscribe.viaplay.com/product/7A77BA324BCC42E6BDE6?_ga=2.169120737.1118277700.1686496245-1156938641.1683300934#_gl=1*4k7zx7*_gcl_au*OTY0OTgzMDIxLjE2ODMzMDA5MzM.
If you experience any issues there, you'd need to contact our Satellite Team on satellitesupport@viaplay.com or 0333 003 3773 (9:30-6pm Mon-Sat) and they'll assist you, as they handle everything regarding Sky partner-subscriptions.
Sincerely,
Jeppe
Viaplay Customer Support
Customer service is dissappointing
I do not like their customer service, treated poorly
20 May 2023
Unprompted review
Reply from Viaplay
Hello Miha
It is always our intention to treat customers who turn to us for help with respect. If you are still in need of assistance, please don't hesitate to contact our service again.
Kind Regards
Mikis
Viaplay Customer Service
Charged 3 times for 1 month. Worst customer service ever.
Worst customer service ever. Still trying to resolve issue since 25th April now may 12th and unresolved. Charged me 3 times for one month’s subscription. Have proof of cancellation and their acknowledgment of this by email yet they still charged me again. Will not refund me the extra 2 payments they took out my account. Very rude customer services that never call you back. Still arguing to get my refund. Joke of a company.
12 May 2023
Unprompted review
Worst image quality of any app I’ve…
Worst image quality of any app I’ve used. 1/10. Horrible, disgrace.
9 May 2023
Unprompted review
Reply from Viaplay
Hello!
You are welcome to contact us on support@viaplay.dk so we can do some troubleshooting, if you have not already done so. Maybe we can then figure out why you are recieving a bad image.
Best regards,
Marie
Viaplay customer support
SCAM!!
I signed up via Amazon who directed me to their via play site, I done what I was instructed to do for the one off purchase and I have just found they are taking money out my account. Made contact and explained to them the issue and they have refused to close it down saying they have contracted me to 12 months and there is now way out at all! It’s a scam and I am in the process of taking it to the ombudsman.
5 May 2023
Unprompted review
Paid £59 sports offer can get…
Paid £59 sports offer can get nothing. Just a scam.
Now trying to get my £59 refunded, Just as hard as getting the sport!!!
28 April 2023
Unprompted review
Reply from Viaplay
Hi,
Thanks for reaching out!
I'm sorry to hear that your unable to access our content after purchasing the 59GBP offer. I would love to help and solve this issue, but due to privacy sensitive information I will not be able to ask the right questions through this platform. So I would like to ask you to contact our customer service so that we can help you with this! You can contact us at help.viaplay.com/gb/
Have a nice day!
Kind regards,
Viaplay customer service.
Signed up for the month with football…
Signed up for the month with football yesterday. Wouldn't let us watch on TV. They are trying to blame Sky but was nothing to do with them at all. Now trying to get my money back.
30 April 2023
Unprompted review
Reply from Viaplay
Dear Yvonne,
Thank you for your message.
How annoying to read that you have not yet been helped to your satisfaction.
We would like to work with you to find a suitable solution to your problem, however, this can only be done through our own channel. This is because we are only allowed to process personal data through our own channels.
If you would like to work with us to find a solution, we would be happy to see you at our customer service.
Customer service can be found via the following link: https://viaplay.com/gb-en/
Kind regards,
Viaplay customer service
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