Viaplay Reviews 

9,566
•
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Just bought a subscription to watch the Champions league. It goes so slow that it is impossible to watch a game. It is not my internet connection.

Rated 1 out of 5 stars

Heavy buffering even though I have very fast fibre broadband making it unwatchable. On the add occasion it does work, the sports commentators are second rate, talk over the ref and TMO discussions... See more

Rated 1 out of 5 stars

We have been happy about viaplay but now all off the sudden there are several adds during a movie?? Just out of nowhere, same subscription as we has allways had but viaplay just changes out subsc... See more

Rated 1 out of 5 stars

Tried to sign up for this service to watch a live football game. Barriers to seal everywhere. Confusing website. Refused to accept my sky viewing card number, claimed it was already in their system... See more

Company replied

Company details

  1. Movie Streaming Service
  2. Telecommunications Service Provider

Written by the company

Vi ser frem til din anmeldelse på købsoplevelsen af vores produkt. Hvis du har spørgsmål til produktet og funktionerne er du velkommen til at kontakte vores kundeservice, hvor vi sidder klar til at hjælpe dig fra 13.00-21.00 på hverdage og 12.00-19.00 i weekenden. Du er også velkommen til at kontakte os via facebook.com/viaplaydanmark Vi ser frem til at høre fra dig.


Contact info

  • Strandlodsvej 30, 2300, København S, United States

  • viaplay.dk

1.1

Bad

TrustScore 1 out of 5

10K reviews

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1.1

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(9,566)

615 reviews in the last 12 months

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Rated 2 out of 5 stars

Do not waste your time or money!!!!!

Bought for the Scottish cup semi final today and honestly what a shambles. The actual coverage was decent, but the road to get there was a joke.
Firstly, for £14.99 a month, it's abysmal that you can only stream from one device. I'm a student, so have to buy my own subscription instead of using my account on my families.
Secondly, after trying to liaison with a family member to stream on two devices, and subsequently failing, I spent the next 10 minutes arguing with the app that was telling me it was being streamed elsewhere on my account - IT WASN'T.

honestly would not recommend to anyone else, it's a crap service. I wish I could get a refund on this.

30 April 2023
Unprompted review
Rated 1 out of 5 stars

Sneaky crap provider

I went onto viaplay to try to watch the football on sky but they are sneaky and give you streaming on tablet laptop etc. I want to watch on TV. Think I've got subscription money back after phoning their Leeds office which also very hard to find. Tel no for them is 01132018388. Hope this helps other people. The only good part of the experience was their advisor Marita who I give 10/10 to. I don't even want to give them 1 star but only way I could review. HOPE THEY GO OUT OF BUSINES!!!!!

30 April 2023
Unprompted review
Rated 1 out of 5 stars

Rubbish

Couldn't take advantage of the £59 annual offer, couldn't link via Sky subscription couldn't pay via link, didn't let me sign in again, and sent on a a wild loop when tried again.
Dreadful experience.

30 April 2023
Unprompted review
Viaplay logo

Reply from Viaplay

Dear Paul,

Thank you for your message.

How annoying to read that you are experiencing this problem. I would like to help you resolve this. I hereby invite you to contact me via our own platform
You can find our customer service via the following link: help.viaplay.com/en/

Due to privacy-sensitive information, we cannot ask appropriate questions via this platform.

Thank you in advance for your cooperation and we look forward to your response.

Kind regards,

Viaplay customer service

Rated 1 out of 5 stars

Totally disgusted announce a £59 annual…

Totally disgusted announce a £59 annual pass but current customers aren't entitled.you haven't informed me of future payments as you said you would.in current economic conditions I find this extremely poor on viaplays part.

26 April 2023
Unprompted review
Viaplay logo

Reply from Viaplay

Dear Michael,

Thank you for your message.

How annoying to read that you are experiencing this problem. I would like to help you resolve this. I hereby invite you to contact me via our own platform
You can find our customer service via the following link: help.viaplay.com/gb/

Due to privacy-sensitive information, we cannot ask appropriate questions via this platform.

Thank you in advance for your cooperation and we look forward to your response.

Kind regards,

Viaplay customer service

Rated 1 out of 5 stars

It's hard to cancel. Way too expensive. Not much to offer.

I've been not using much as the quality of streams was just terrible. There isn't much options and it's way too expensive for what it offers.
I have struggle to cancel my subscription.
I found the cancellation procedure very tricky. The cancellation button was dark as like the page background while the button keep the subscription was eye-catching red colour.
I do belive many older people or ppl in a rush could easily get it wrong. Even though they would want to cancel it and believed they did still would have been charged.
Terrible ways of keeping the customers and ripping them off money. It's a HUGE no from me.

10 April 2023
Unprompted review
Viaplay logo

Reply from Viaplay

Hi,

Thank you for the review and feedback. It is always appreciated to hear about our users experiences with Viaplay.

I'm sorry to hear you do no think the quality and diversity in options of the streams and content we offer have been sufficient.

Regarding the cancellation process: I will happily forward feedback to the rightful place regarding this.
That way it can be evaluated if there's something we can do to better the cancellation process on Viaplay.

Sincerely,
Jeppe
Viaplay Customer Support

Rated 1 out of 5 stars

5 minutes waiting time

What idiot decided that I have to wait for 5 minutes before I can look back at a F1 programm?

19 March 2023
Unprompted review
Viaplay logo

Reply from Viaplay

Hi Paul,

Thank you for your review of Viaplay. It is always appreciated to hear our users opinions and feedback.

If I am understanding correctly, you are complaining that there is a five minute window between our Formula 1 Live feed ends and that it is made available as Catch-Up to watch after the race ended.

There is a technical process that needs doing to convert the Live stream to a Catch-Up feed.
This can in some rare cases to a little bit of time - usually it is quite quickly dealt with and shortly after the Live events has ended, it is available for your enjoyment.
I believe five minutes is within reason for this.

Actually - five minutes just about gives you time to run to the kitchen, pop some popcorn and grab a cold beer in the fridge before race starts! ;)

Sincerely,
Jeppe
Viaplay Customer Support

Rated 1 out of 5 stars

AVOID AVOID

AVOID AVOID! Worse streaming site I have ever used. Bought for the Scotland games, never got to fully watch any of them! You cannot use a console, a smart tv or many others. Only works with a firestick, phone, and some smart tvs. Ridiculous for £15.

25 March 2023
Unprompted review
Rated 1 out of 5 stars

Robbing little fannies

Robbing little fannies. Clicked free trial and now have sacked me into a ridiculous 12 month binding ordeal. Bank account will have to be changed as these ball sniffers aren't getting a penny.

25 March 2023
Unprompted review
Rated 1 out of 5 stars

Vile Play.

Only that benchmark in incompetence UEFA would hand these clowns coverage of the Euro qualifiers.

Said my Sky card and email was already in their system and to sign into my account. You’ve guessed it - they then had no record of my email or account!

Funny how they can send promotional emails to an email they’ve no record of.

A disorganised mess - just like Infantino’s UEFA so I suppose that’s appropriate.

26 March 2023
Unprompted review
Rated 1 out of 5 stars

Terrible broadcaster

Terrible broadcaster.

They buy the rights to show the URC and then show half the games. Do you smooth brained fools realise that your the only UK broadcaster of this tournament. Why not sell it to sky or BT who know what they are doing and will ensure their customers get to watch the games they pay for.

25 March 2023
Unprompted review
Viaplay logo

Reply from Viaplay

Hi,

Thank you for the feedback. I'm sorry to hear you're not satisfied with Viaplay - we're always interested in feedback from our users, as it helps us improve in the future.

Viaplay is an online streaming service and App, where we do in fact show all URC games live, as well as offer the option to watch them in Catch-up for 48h after the games.
In addition to our streaming service we also offer three channels for our Sky, Virgin and Amazon Primer partner-subscribers. We do however hold so many rights to several simultaneous events, that it is not possible show everything live on these channels.

Sincerely,
Jeppe
Viaplay Customer Service

Rated 1 out of 5 stars

Not happy

Took my money but did not let me view the football game I was wanting to watch there seems to have been a mix up when trying to register is there a uk phone number I can call need to get this sorted not a happy bunny

25 March 2023
Unprompted review
Viaplay logo

Reply from Viaplay

Hi

Thank you for taking time to leave a review.

You are very welcome to call us, so we can try to sort this out.
Phone: 113 201 8388
Opening hours:
1pm-7pm weekdays
12am-7pm weekends

Have a lovely day!

Best regards
Marie

Rated 1 out of 5 stars

Viaplay sports camera work is awful

Watching the Scotland v Cyprus game. It is almost unwatchable. The visual experience is horrific to the point of making me feel ill. Scottish football must dump Viaplay.
I certainly won’t be subscribing again

25 March 2023
Unprompted review
Rated 1 out of 5 stars

Subscribed through Prime

Subscribed through Prime. I have super fast broadband that streams UHD sports and films no problem yet the Viaplay sports football pictire is below standard definition. Really disappointing and poor.

25 March 2023
Unprompted review
Viaplay logo

Reply from Viaplay

Hi Andy,

Thank you for the feedback. I'm sorry to hear you're not satisfied with Viaplay - we're always interested in feedback from our users, as it helps us improve in the future.

I'm sorry you have experienced issues with picture quality on football on our channels, and I will of course forward this feedback.

You are also more than welcome to contact us directly, should you experience it again and we can try having a look at it when it happens.
You can contact us here: https://help.viaplay.com/gb

Sincerely,
Jeppe
Viaplay Customer Service

Rated 1 out of 5 stars

Tried to sign up for this service to…

Tried to sign up for this service to watch a live football game. Barriers to seal everywhere. Confusing website. Refused to accept my sky viewing card number, claimed it was already in their system but offered no way of bypassing this mistake.
Tried going very via Amazon Prime. However similar problems. Utter nonsense
I won’t be returning to try again

25 March 2023
Unprompted review
Viaplay logo

Reply from Viaplay

Hi George

Thank you for taking time to write a review.

I am sorry to hear you had trouble signing up for our service, and we would like to know more about this. Would you mind sending us an email at support-uk@viaplay.com and we will try to help you.

Have a nice day!

Best regards
Marie

Rated 1 out of 5 stars

Grand Prix Radio gratis…

Grand Prix Radio gratis luisteren?Download Opera , zet VPN aan en stel in op Europa.
Download de Grand Prix Radio.be of zoek hem op in de zoekbalk.
Voila! Gratis luisteren naar Olav Mol.

23 March 2023
Unprompted review
Viaplay logo

Reply from Viaplay

Beste Mo,

Bedankt voor je bericht.

Wat fijn te lezen dat je een manier hebt gevonden om naar Olav Mol te luisteren.

Heel veel luister en kijkplezier!

Met vriendelijke groet,

De klantenservice van Viaplay

Rated 1 out of 5 stars

Worst company EVER -STAY CLEAR

Worst company EVER first of all can’t connect to my sky can only watch on the app which is pointless only reason I got the app was to watch the Celtic games (on my tv might I add) got the app the day before the final and tried that day and the day of the final but couldn’t connect wrong password apparently and trying even now for todays game (also tried yesterday) but no go sent email and no one answers the phone will be cancelling my app (hopefully) and would suggest u stay clear of Viaplay

25 February 2023
Unprompted review
Rated 1 out of 5 stars

I signed up for the 7 day free trial…

I signed up for the 7 day free trial not the sports package. When I tried to watch the audio was out of sync with the video and the sub titles so I hopefully have cancelled, haven’t had any problems with other streaming services this one is rubbish

3 March 2023
Unprompted review

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