Just bought a subscription to watch the Champions league. It goes so slow that it is impossible to watch a game. It is not my internet connection.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Heavy buffering even though I have very fast fibre broadband making it unwatchable. On the add occasion it does work, the sports commentators are second rate, talk over the ref and TMO discussions... See more
We have been happy about viaplay but now all off the sudden there are several adds during a movie?? Just out of nowhere, same subscription as we has allways had but viaplay just changes out subsc... See more
Tried to sign up for this service to watch a live football game. Barriers to seal everywhere. Confusing website. Refused to accept my sky viewing card number, claimed it was already in their system... See more
Company replied
Company details
Written by the company
Vi ser frem til din anmeldelse på købsoplevelsen af vores produkt. Hvis du har spørgsmål til produktet og funktionerne er du velkommen til at kontakte vores kundeservice, hvor vi sidder klar til at hjælpe dig fra 13.00-21.00 på hverdage og 12.00-19.00 i weekenden. Du er også velkommen til at kontakte os via facebook.com/viaplaydanmark Vi ser frem til at høre fra dig.
Contact info
Strandlodsvej 30, 2300, København S, United States
- viaplay.dk
1.1
Bad
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Utterly disgraceful
Utterly disgraceful , were quick enough to take a payment but couldn't give me a code as my mobile was broken , I asked them to email me the code and they refused ,, why ?
27 September 2023
Unprompted review
Reply from Viaplay
Hi Iain,
Thank you for your review. I'm sorry to hear of your opinion on Viaplay.
Unfortunately I am not quite understanding what the issue here is.
If this is regarding you not knowing your Password to your Viaplay Account, and wanted us to send this to your e-mail, I am pleased to inform you that you must have misunderstood how this works.
Allow me to explain the process of creating an Account and Subscription with Viaplay:
1. You choose which subscription you want to start
2. You then create your Viaplay Account, where you yourself choose which e-mail address and Password you want
3. Now you are prompted to enter your payment information in order to verify this as a valid payment method on the Account
4. You now finalize the creation of Account and Subscription
So, the takeaway from the above is that no codes are sent to your phone, so your mention of this seems to be entirely a misunderstanding.
In addition - if we have managed to bill your card, you yourself have verified this as a valid method of payment. As explained above in step number two, this will also mean that you have chosen your Password already before getting to this.
For your privacy and data security, we have no knowledge of your Password. Therefore, if you've requested that we send you this in an e-mail, this is not us refusing this, but simply with regards to your data security and privacy not an option.
If you are not aware of the Password you yourself chose when creating the Account, you are able to click "Forgot Password" at the Login screen.
You will then be able to request a link sent to your e-mail address, with which you can change the Password for your Viaplay Account.
Should I have not understood correctly what your complaint is regarding, then you are more than welcome to contact us directly so we can help you!
Sincerely,
Jeppe
Viaplay Customer Support
Har Viaplay Total for at ku se sport…
Har Viaplay Total for at ku se sport men der er så mange tekniske problemer at man intet får at se.
Per
Hold jer fra det
27 September 2023
Unprompted review
Reply from Viaplay
Hej Per,
Mange tak for din feedback. Den er altid værdsat!
Jeg er ked af at høre du har oplevet udfald under sportsudsendelser hos Viaplay. Det er selvfølgelig ikke intentionen, og vi hører altid gerne fra vores brugere direkte, hvis der opleves problemer, så vi kan forsøge at hjælpe med at få det løst.
Vi er klar på vores Chat fra 10-22 alle dage, hele ugen af netop denne grund. Skulle du fremadrettet opleve tekniske udfordringer, så tag endelig kontakt til os.
Du kan kontakte os her: https://help.viaplay.com/da/request/.
Venlig hilsen,
Jeppe
Viaplay Kundesupport
£120 annual subscription taken today…
£120 annual subscription taken today when in August I have online instructions to move to monthly subscription This was in response to an email from Viaplay dated 17/8 giving me the option to move
No facility on my account to cancel or change the subscription Viaplay response awaited
19 September 2023
Unprompted review
An outrageous scam
I signed up online to watch one game. Turns it, in doing so, they’d signed me to a twelve month contract with no possibility of cancellation. Fair enough - suckered fair and square.
So I wanted to cancel when I got the chance. But when I tried, I realised they’d signed me to another twelve month, rolling over the contract. This was announced in an email with an innocuous title: “about your Viaplay subscription” or something. Since I never have used the service once, I hadn’t opened the email. But bang - another £120 for a useless service
These people should be forced to cease trading. It’s utterly unbelievable that they’ve been able to get away with it
16 September 2023
Unprompted review
Reply from Viaplay
Hi James,
Thank you for your review. I'm sorry you feel this way about Viaplay.
We do not, and have never offered the option to purchase access to individual games, so nothing even suggesting this would have ever been present on Viaplay.
The subscriptions options we offer are an option priced at 14.99/month, with the option to cancel this at the end of each paid month, and an annual option priced at 9.99/month, which is called Viaplay Annual. This subscription, as the name hints to, will tie you to a 12-month contract.
In the terms and conditions you've accepted upon starting this subscription, it is also stipulated that in case the subscription is not cancelled by the end of the twelve months, you will then be renewed for a new Annual contract.
As you inform in your review, you received an e-mail leading up to the renewal of your contract titled "About your Viaplay subscription".
If you were not aware of having a subscription, I believe it would have been fair to assume you'd at the very least checked this, and why we would send you a such titled e-mail.
So - given that you were informed of this before you started the subscription, received e-mail regarding the renewal of the contract informing you of such - giving you the option to realize it would be time to cancel the subscription, in case you did not want this renewed according to the terms and conditions you yourself had agreed to - I do not believe calling that in any way a scam, is quite correct.
Sincerely,
Jeppe
Viaplay Customer Support
DONT GET VIAPLAY
DONT GET VIAPLAY, I bought a subscription and a one week free trial and now am trying to remove my credit card from my account that I probably misspelled, the staff is helpful but now they’re asking me for my whole credit card information which i’ll definitely not give them, seems like a big scam to me and now I have to switch my cards in order to not be charged monthly for this crap… Very dissapointed didn’t even use viaplay and just wanted to cancel my subscription which is literally IMPOSSIBLE
12 September 2023
Unprompted review
Reply from Viaplay
Hello Vaiidy
First of all I am sorry to hear you're struggling with our service. I also want to say that you're right in not providing your complete card details. We should under no circumstances ask for more than the first 6 and last 4 digits of the card number as well as the expiration date of the card attached to your Viaplay account. If we, or anyone claiming to be us, ever ask you for more than this, you do well in not giving all details. I cannot see which country you're residing in, but I can only advise you to contact your local Viaplay Support to get help with your inquiry.
Kind Regards
Mikis
Viaplay Customer Support
Updated from 1 to 4 stars.
I started trying to create an account to use through Sky tv. An hour and a half later I have an account I can’t use through Sky, can’t cancel, can’t speak to a human being, can’t call anyone & can’t update to use through Sky. The options shown on screen lead nowhere in ever decreasing circles. PLEASE do not waste an hour of your life on this rubbish. I’m sure someone will reply to me here as it’s in the public domain, they’ve ignored my emails.
*** update 24hrs later. I must now be fair. Customer service did something and I now have what I wanted initially,via play via the sky to network . I still don’t like their website in the slightest, hence 4 not 5, but their customer service dept did very well.
9 September 2023
Unprompted review
Reply from Viaplay
HI David,
We appreciate your feedback, I am very pleased to hear you ended up with your needs fulfilled.I Understand your frustration, if you ever need our help again, we're ready to listen.
Best Regards
Emil B
Viaplay Customer support.
Great catalogue but it really needs…
Great catalogue but it really needs more Icelandic subtitles when they offer all the other nordic subtitles
7 September 2023
Unprompted review
Reply from Viaplay
Hi Jón
Thank you for leaving your feedback.
We couldn´t agree more. We will add this suggestion to our feature request list.
Kind regards, Mikkel
Viaplay Customer Service
This is my first time using Viaplay
This is my first time using Viaplay , the streaming is absolutely shocking, watching the football, the ball just disappears when passed and the player movements are jittery. It’s not my internet connection as I stream other services perfectly. DO NOT SUBSCRIBE TO VIAPLAY. At this cost I expected so much better.
8 September 2023
Unprompted review
Reply from Viaplay
Hello Kevin
Thank you for leaving your feedback.
It seems that you may experience a bug on the device. Please contact our Customer Service via http://help.viaplay.dk and we will help you troubleshooting this to your satisfaction.
Kind regards, Mikkel
Viaplay Customer Service
Do not sign up to Viaplay
Do not sign up to Viaplay, took our account over from Premier Sports, sent numerous emails to cancel, spoken to staff to cancel and still have taken a year's sub from my bank account. At my wits end with them!
Please note I have not just sent one email but over 12 starting in July. I also responded to your email requiring verification of account by return. Please get your facts correct in your reply and reply to one of the many emails this week that I gave evidence of previous emails!
29 August 2023
Unprompted review
Reply from Viaplay
Hi Louise,
Thank you for the feedback, it is always very appreciated and valued to hear from our users, regarding their experience with Viaplay.
I am very sorry to hear you feel this way about Viaplay.
I've therefore looked up your contact with us, and allow me to explain:
You've seemingly latest sent us an e-mail on the 14th of August. My colleague have then the 15th of August replied to this, in order to verify ownership of the account, which is a legal requirement in order to adhere to current GDPR-regulations.
This was never confirmed/replied to by you, and therefore no further action have been taken regarding this.
You are more than welcome to respond to my colleagues e-mail, so we are able to look in to how we can help you.
Hope this clears up any confusion. Looking forward to hearing from you!
Sincerely,
Jeppe
Viaplay Customer Support
Please let formula 1 go
Please let formula 1 go. Ridiculous. If you start later.... I am lost for words. Amateurs!!!! To irritated to further explain. I will repeat myself. Amateurs!!!!!
27 August 2023
Unprompted review
Reply from Viaplay
Hi Rob,
We appreciate your feedback
It is unclear, how I can help you. You are welcome to contact our costumer service, then we will happily listen and find a solution fitting for your needs.
Best Regards
Emil B
Viaplay costumer service
Allways Brits
I do not like to watch the Viaplay European tour golf broadcasts at all, as the British commentators are so biased on their comments. No matter who is leading they are always cheering for the Brits and ignoring all other nationalities. And the same with the cameras. You have to watch a Brit making his bogey at 46th place instead of any other nationality at better places. Only if someone manages to be on 1st or 2nd place, we might catch couple of hits also of them.
26 August 2023
Unprompted review
Terrible interface
Terrible interface. video automatically plays or stop playing. Sometimes only sounds play with a blank screen. It doesn't work If I stop the video for few minutes and then unpause it. I need to refresh the page.
22 August 2023
Unprompted review
Reply from Viaplay
Hi Babar,
We appreciate your feedback
If you are experiencing issues with usage of our platform, we would be happy to help and guide you to optimize your usage through our website/application. Feel free to contact our costumer support so we can find a sustainable solution for your needs.
Best Regards
Emil B
Viaplay costumer service
Horrendous service
Horrendous service. It’s so poorly organised that in the first matchday of La Liga 2023/24, they were literally splitting the screen in 50/50 between the Las Palmas - Mallorca and Athletic - Real Madrid game.You should make sure thay you have a dedicated channel for Real Madrid games. The vast majority of your UK customers are paying for this service to watch Real Madrid games and not other clubs.
12 August 2023
Unprompted review
Please give 🙏 f1 back to ziggo.
29 July 2023
Unprompted review
STAY AWAY FROM THIS COMPANY
STAY AWAY FROM THIS COMPANY! I ordered 2 outfits and they both arrived within 3 weeks BUT the outfits were not the same as what I ordered. They were completely see through, the emboidery that was advertised on their website - well it was just printed on the material. NO dupatta or trousers were sent. I have requested a refund, not sure if I will receive it.
UPDATE: Received my refund through my bank 6 months after I contacted the company.
27 July 2023
Unprompted review
Not supplying what I paid for…
A month ago I took a years subscription to viaplay to watch Scottish sporting events. They have since withdrawn from broadcasting all Svottish football but refuse to refund me for the 11 months that they are not supplying the services I paid to watch. Very poor way to do business.
25 July 2023
Unprompted review
I bought subscription on Viaplay only…
I bought subscription on Viaplay only because KSW. On several gala occasion on my device shows that I watch stream on another device which was untrue.
They stopped my stream in the middle of the fight of the night which is not acceptable.
Don't bother.
Waste od money and time
15 July 2023
Unprompted review
Concacaf gold cup on viaplay extra…
Concacaf gold cup on viaplay extra recording runs out of time
Adverts take up time it's pathetic
Why not allow extra time
Happened many times
11 July 2023
Unprompted review
Reply from Viaplay
Hej Danny,
Thank you for the review.
I'm sorry to hear about that, and I'll forward your feedback.
Sincerely,
Jeppe
Viaplay Customer Support
I am a "former" Premier Sports…
I am a "former" Premier Sports subscriber. Emailed customer service to cancel subscription, which was acknowledged in writing, but now realise that direct debit wasn't cancelled and continued to be charged by Viaplay.
The "Help" centre has no applicable options and I so far has been unable to locate an e-mail address nor 'phone number.
Almost a scam in this situation.
Help!!
9 July 2023
Unprompted review
One star is already too much
One star is already too much. Terrible application, streaming works really bad and the analysts are trash.
9 July 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.