Vettura - autonoleggio / car rental Reviews 

Reply from Vettura - autonoleggio / car rental

Aug 26, 2025

Dear Hans,

We’re sorry that this was your perception at the time of return. With a more detailed comment we could have addressed your remarks more specifically, but we do take note of all feedback of this kind.

It’s true that there can be moments when the approach of staff may not be perceived as positive, and for this reason we work to ensure an increasingly consistent line of service across our team.

We hope to have the chance to serve you again in the future and improve your impression of Vettura.

Reply from Vettura - autonoleggio / car rental

Updated Aug 26, 2025

Dear Paul Pierre,

Thank you for your message. We’ll address your points precisely.

1) Price actually paid
Your booking amounted to €136.74 for the rental, plus €105.01 for the coverage you selected, for a total of €241.75. This is not “nearly double” the rental; it is the rental plus the optional coverage you chose in order to proceed without a credit card.

2) Deposit policy (credit card vs debit)
The requirement for a credit card deposit is clearly stated on the broker’s site, on the voucher, and it was reiterated at the counter. Cash deposits and standard deposits on debit cards are not accepted.

Since you did not present a credit card, our staff offered the alternative coverage option that reduces financial responsibility and allows a reduced €100 hold on a debit card (used only to validate the card). This is not a “magical change” of rules; it is the documented route to rent without a credit card. No one “forced” anything: you opted for this solution in order to proceed.

3) The €100 hold
The €100 pre-authorization was released at return, the same day the vehicle was handed back. We do not collect deposits and have no interest in keeping them blocked. A copy of the release receipt has been sent to you now by email with this reply. If your bank shows the funds later, that lag is due to the issuer’s processing times.

4) About the accusation of “cheating”
We firmly reject that allegation. The policies you encountered — credit-card deposit for the base rental, or coverage + reduced debit hold as an alternative — are exactly those disclosed on the broker pages, in the voucher, and at the desk. Your statement will be reported to Trustpilot for review.

At Vettura, we apply the same clear rules to everyone. In this case you rented without a credit card by choosing the coverage option (documented) and a €100 debit hold (released at return). The total you paid was €241.75 — €136.74 rental + €105.01 coverage — exactly as explained above.

That said, we take note of every customer remark, as it gives us the opportunity to clarify points that may have been misunderstood and to keep our communication as transparent as possible.

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The broker that sold you the booking is CarAlliance (brand name), and the company's name is Simar Mobil. The car was delivered to you by the car rental company Vettura. If you purchased your booking from an aggregator website rather than directly from the rental company's website (in this case, Vettura), there may be one or two intermediaries involved.

Reply from Vettura - autonoleggio / car rental

Sep 1, 2025

Dear Joseph,

thank you for your review. Matching the booked model with the delivered car is a point we take seriously, as it gives certainty right from the start. The attention of our staff completes this by making the whole process straightforward.

Reply from Vettura - autonoleggio / car rental

Aug 22, 2025

Dear Victor,

Thank you for your feedback.
We understand your concern regarding the waiting time at our office. In your case, the vehicle booked for 11:00 was handed over at 11:40. While a difference of 30 minutes is still within the usual tolerance for operations that include shuttle transfer, queue management and contract processing, we are committed to improving our efficiency to keep waiting times as short as possible.

As for the request of the credit card, please allow us to clarify: the optional extra coverages may be proposed at the counter, but their acceptance is always at the customer’s discretion. In any event, the use of a valid credit card in the renter’s name is required for the deposit pre-authorization, which was correctly processed and released, with no damage charges applied at return.

We appreciate your observations and will take them into account to further refine our service. We are pleased to note that aside from this aspect, your rental experience was positive.

Reply from Vettura - autonoleggio / car rental

Aug 28, 2025

Dear Customer,

We did ask you to provide us with further details so that we could trace your rental agreement, but unfortunately we never received a reply. Without a contract number or the exact name used in the booking, we cannot verify or evaluate the events you describe with accuracy.

Should you wish to clarify this matter, we invite you to contact us again and share your rental contract reference so we can review your case properly.

Reply from Vettura - autonoleggio / car rental

Sep 1, 2025

Dear Tobias,

thank you for your words. An English-speaking team at the desk is something we provide intentionally, as many of our travelers arrive from abroad and need clarity at every step. Combined with structured check-in and check-out procedures, it allows the focus to stay on the trip rather than on formalities.

We’re glad this approach made your rental straightforward, and we’d be pleased to welcome you again on your next visit to Sardinia.

Reply from Vettura - autonoleggio / car rental

Sep 1, 2025

Dear Marcela,

thank you for your feedback. A rental without unexpected issues is exactly what clear procedures are meant to deliver: straightforward pick-up, conditions respected, and support available when needed.

Reply from Vettura - autonoleggio / car rental

Aug 27, 2025

Cher Client,

Le nom indiqué avec cet avis est incomplet, et nous n’avons pas pu le relier à aucun contrat de location auprès de Vettura.

Nous avons demandé à Trustpilot de solliciter des informations complémentaires auprès de l’auteur, mais aucune réponse n’a été reçue.

Pour cette raison, nous considérons qu’il s’agit d’un avis qui ne semble pas être basé sur une expérience authentique avec notre société.

Reply from Vettura - autonoleggio / car rental

Aug 18, 2025

Dear Benedict,

Thank you for your balanced feedback.
It’s good to know that communication and the handover process worked well — we make a point of being reachable and clear, whether by phone or WhatsApp, so that each step feels straightforward.

We also note your remarks about cleanliness and the minor defect you observed underneath the car. All vehicles are prepared before delivery, but your comment is a useful reminder to double-check details that, while not affecting safety or performance, can still influence the impression of care.

We’re glad the rental served you well overall and look forward to seeing you again.

Reply from Vettura - autonoleggio / car rental

Sep 1, 2025

Dear Jason,

thank you for sharing your impression of your first rental with Vettura. Behind the friendliness you mention there is structured training and a clear focus on making customers feel at ease from the very first interaction. For us, professionalism and warmth go hand in hand — the team’s attitude is part of what defines the overall quality of the rental.

We’re glad this stood out to you and look forward to welcoming you again.

Reply from Vettura - autonoleggio / car rental

Aug 18, 2025

Dear Anna,

Thank you for your honest feedback.
When a car has already collected several signs of use, it becomes even more important that the check-out report and the customer’s own documentation match perfectly. That’s why we always advise taking photos and videos at the start — not to shift responsibility, but to make sure any pre-existing damage is recorded clearly and leaves no room for doubt.

We’re glad the transfer from the airport was straightforward and that you found our team welcoming. Your comments will help us keep improving the way vehicles with prior damage are presented and documented.

Best regards.

Reply from Vettura - autonoleggio / car rental

Sep 1, 2025

Dear Miguel,

thank you for your review. The ease you mention at both check-in and check-out is the result of structured procedures: detailed condition reports, digital documentation, and trained staff focused on making the process clear and fast without skipping essential checks. That balance between accuracy and efficiency is something Vettura invests in every day.

We’re glad it made a difference to your rental and we hope to see you again soon in Sardinia.

Reply from Vettura - autonoleggio / car rental

Sep 1, 2025

Dear Bernard,

thank you for your feedback. At Vettura we put a lot of effort into making the three key steps of a rental — pick-up, return, and vehicle preparation — work smoothly together. Efficient logistics at the desk, coordinated shuttle transfers, and a fleet kept in constant check are what allow the process to feel well organized.

We’re glad this came through in your experience and look forward to welcoming you again in Sardinia.

Reply from Vettura - autonoleggio / car rental

Aug 8, 2025

Dear Lujzi,

Thank you for describing your experience in detail — it allows us to clarify some important aspects of your case.

At the time of pick-up, the deposit of €1,000 indicated in your rental contract was attempted on your card. It appears, however, that there was not enough available credit to block the full amount. As an exceptional measure, our Cagliari branch operator tried a lower amount, and €900 were successfully blocked instead.

This discrepancy between the contractual deposit amount (€1,000) and the amount actually blocked (€900) was the reason for the delay at the end of the rental. Our system automatically prevents the release process from being completed until a full internal verification is done when such mismatches occur. This is not a common situation, but it is necessary to ensure that all transactions are correct before confirming a release.

We would like to stress that Vettura does not collect the deposit — it is a pre-authorization, and we have no interest in keeping it blocked longer than necessary. In fact, while many companies let pre-authorizations expire automatically after 30 days, our policy is to release them immediately upon vehicle return, once all checks are completed.

We regret the inconvenience and the longer timeframe you experienced in this case, but it was not intentional. The confirmation document you eventually received reflects the date when the release could technically be processed in the system, following the required checks. Situations like this can usually be managed more quickly by contacting our Customer Service directly at customerservice@vettura.eu, which ensures faster coordination and follow-up.

Your feedback on communication has been noted — we will review how these situations are explained to customers, as well as the handling of follow-up emails, to avoid similar misunderstandings in the future.

Thank you again for bringing this to our attention. We hope to have the opportunity to serve you again under smoother circumstances.

Reply from Vettura - autonoleggio / car rental

Aug 7, 2025

Dear mariano,

Thank you for your message.
At Vettura, we aim for reliability above all — no complications, no noise, just a service that works the way it should. We're glad to hear that your rental went smoothly.

Reply from Vettura - autonoleggio / car rental

Aug 7, 2025

Dear Mohammad,

Thank you for your detailed and constructive feedback.
We’re pleased to know that the rental process ran smoothly and that the Fiat Panda delivered met your expectations in terms of condition and cleanliness — all our vehicles are new, and we make it a point to offer models that are recent, efficient and safe.

Regarding the washer fluid, you're right to point it out — this should be checked before every delivery, and we regret the oversight. We've passed the note to our operations team so that additional attention is given to this detail in future inspections.

As for the onboard alerts: all our cars are factory-configured according to current road safety standards and traffic regulations. Alerts such as gear shift suggestions or traffic sign warnings are intended to support safe driving and are part of the standard configuration for many new models. In some cases, these systems can be deactivated, but doing so is at the driver's discretion and responsibility. From a safety standpoint, we encourage keeping them active, as they’re designed to reduce risk for both drivers and passengers.

We thank you again for raising these points — they gave us the chance to clarify an aspect that often goes unnoticed, but plays a real role in road safety.

Reply from Vettura - autonoleggio / car rental

Aug 4, 2025

Dear Dennis,

Thank you for your feedback.
We’re glad to hear that the overall service and vehicle met your expectations.

As for the damage record: each car is checked before and after every rental, and a written inspection report is signed jointly with the customer at pick-up. That said, we always recommend taking personal photos as an extra level of documentation — not because we lack records, but because transparency works best when both sides have matching proof.

Regarding the deposit: once the car is returned and checked, we promptly send the release request to your bank. A copy of the release confirmation is always provided to the customer — either printed or sent via WhatsApp at the time of return.
In your case, the release was processed on July 19, the day the vehicle was returned. To be sure, we have just sent you another copy of the receipt by email.

If the amount is still not visible on your account, we recommend contacting your bank directly, as the actual unblocking depends on their internal processing times.

Reply from Vettura - autonoleggio / car rental

Sep 1, 2025

Dear Pierre,

thank you for your thoughtful review. We are pleased that the car felt like your own — clean, well-prepared, and ready to drive. The shuttle pick-up from the airport is designed to be straightforward and quick, so it is good to hear it worked seamlessly for you.

We also appreciate your recognition of the efficiency at check-in and check-out, as well as the multilingual support offered by our staff: these details are central to making the service truly complete and accessible for travelers from different countries.

We look forward to welcoming you again on your next visit to Sardinia.

Reply from Vettura - autonoleggio / car rental

Sep 1, 2025

Dear Neeme,

thank you for the balanced review and for highlighting both the upgrade and the fuel-policy point.

For clarity: Vettura operates a Same-to-Same fuel policy. The fuel level is recorded at pick-up on the Rental Vehicle Report, and the same level is expected at return; any difference is settled accordingly at drop-off.

When bookings are made via intermediaries, their vouchers can sometimes display Full-to-Full as a generic template. In those cases, the policy applied is the one indicated and signed on our on-site contract (Same-to-Same). Your note is useful: we’ll reinforce alignment with our partner so that what you see on the voucher always matches the operational policy at the desk.

We also note with pleasure that you received an upgrade to a higher vehicle category, something we apply whenever availability allows, to add value to our customers’ experience.

Reply from Vettura - autonoleggio / car rental

Jul 29, 2025

Dear Lucia,

we’re sorry to hear about your experience and the inconvenience you faced. When a customer encounters an issue with a vehicle, the most effective way to receive proper support and clarity is by contacting our Customer Service team at customerservice@vettura.eu, providing a full account of what occurred — ideally accompanied by photos or videos, if available and relevant. This allows us to investigate the situation in detail and respond appropriately.

As for the coverage you purchased: it was proposed as a practical solution to allow you to proceed with your rental despite the fact that you did not have a credit card. This requirement — clearly stated both during the booking process and in your voucher — is standard across all car rental providers. A credit card, unlike a debit card, allows for a security deposit to be held as a guarantee. This is essential when handing over responsibility for a vehicle that typically ranges in value from €15,000 to €50,000.

Without that guarantee, the only way we can release a vehicle is by reducing the client’s liability through the purchase of a Platinum coverage. This waives or significantly lowers the required deposit and allows the rental to proceed using alternative payment methods.

We understand this may not have been your original plan, but the offer of coverage was made precisely to help resolve a difficult situation and get your journey started.