Very friendly and accommodating staff, with excellent communication via phone and WhatsApp. Check-in and check-out were quick and easy. The car could have been a bit cleaner, and there was a small iss... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Only bad thing was, that the car wasn't completely fueled when we got it and it is impossible to refuel it in the end to the same level, so we just gave it back full. Also there is no parking disc i... See more
Company replied
Everything went smoothly — from pick-up to return, and even the communication before arrival. The staff were super friendly, with no pressure to buy their insurance (I had mine from DiscoverCars.com),... See more
New car…..short wait time when we arrived but that was luck….. much longer when leaving……check in room v hot…..no issues provided you have all requirements…… two other customers having issues but don’... See more
Company details
Written by the company
Un viaggio ben organizzato fa la differenza. Con Vettura, il noleggio è semplice e senza pensieri, sia per le vacanze che per il lavoro. Offriamo un servizio trasparente e affidabile, con attenzione alla qualità e ai dettagli. Siamo presenti a Olbia, Cagliari e Alghero, vicino agli aeroporti, per garantirti un ritiro rapido. Puoi anche prendere l’auto in una città e riconsegnarla in un’altra, con la massima flessibilità. Proponiamo soluzioni su misura, senza sorprese, con protezioni auto pensate per offrirti tranquillità. Il nostro team è a disposizione prima, durante e dopo il noleggio. Con Vettura sai sempre cosa aspettarti: un servizio efficiente e senza complicazioni. Il tuo viaggio in Sardegna inizia qui. Scegli Vettura.
Contact info
Via Dei Panettieri, 9, 07026, Olbia, Italy
- +39 333 2055671
- info@vettura.eu
- vettura.eu
4.1
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There are plenty of car rental companies. Choose another one!
Dear Vettura Team,
Thank you for your detailed reply to my original review. However, it does not add anything beyond what I was already told in person. It’s unfortunate that Trustpilot doesn’t allow direct replies, so I am forced to overwrite my review with this updated version. I hope this will be clearer and more to the point.
I didn’t mention it in my original review, but let me write it here: your agent was actually very kind and took quite some time to explain your company policy to us. As I already wrote, he told us that the information was in the terms of service, and he even insisted on showing it to us. By the way, in the voucher there was also stated that the voucher should be printed (which we did), though thankfully no one asked us to present a piece of paper in 2025. Regarding how transparent or hidden this information was, I would gladly upload a picture of the voucher and let people judge for themselves.
That said, this detail is irrelevant. My problem is not that I was unaware of your policy. My problem is the policy itself. You claim that credit cards provide better protection than debit cards. To the best of my knowledge, this is not true and is simply a relic of the past. But let’s assume, for the sake of discussion, that you are right. Even so, this hasn’t stopped other rental companies from accepting the supposed “higher risk.” Here’s a list provided on my bank’s website: Alamo, Avis, Centauro, Enterprise, Europcar, Firefly, Joyrent, Locauto, Maggiore, SicilybyCar, and Thrifty car Rental. I also just checked Sixt’s website, and they accept debit cards as well. Of course, you are free to set your own policy. But I am also free to choose a company with a different one, one that doesn’t force me to pay €150 simply for using a debit card instead of a credit card.
And it’s not just the deposit policy. The overly meticulous inspection of the vehicle, the near-obsession with treating it as if it were brand new, and the attention to scratches that were tiny or even located underneath the car is something I’ve never experienced before. You should have seen the front left wheel of the car I rented in the UK! It was a stressful experience, and I do not want to feel stressed while on holiday. Your “peace of mind” package would have more than doubled the rental cost (€350 extra compared to €250 for the basic rental), which in my opinion is unreasonable. On top of that, your office is not directly at the airport, and although your shuttle service was very nice, it remains an added inconvenience. So tell me, why should I, or anyone else, choose your company over one of the many alternatives? Next time I visit my family in Sardinia, I will definitely choose another company.
You summarized your position very well yourselves: “but the facts remain: the credit card requirement was disclosed in advance, the alternative solution offered allowed you to start your journey, and all procedures (damage recording, fuel, inspection) are standardized, transparent, and consistently applied to every rental.” In my opinion, these conditions are simply not good enough. With this exchange, I am making it clear that I do not recommend your company to other customers, because I believe they can find a better experience with your competitors.
P.S. Rental Agreement number was 25-001-8036
9 September 2025
Unprompted review
Reply from Vettura - autonoleggio / car rental
Dear Customer (WMD),
you have written a very long and detailed review that would deserve a correspondingly specific reply. Unfortunately, you omitted your full name or contract number, which makes it impossible for us to trace your exact rental. Nevertheless, we will take your account as genuine and provide you with a response.
First of all, the requirement for a physical, nominative credit card is not something “hidden” or decided at the counter: it is clearly stated on the broker’s website (DoYouItaly), on the booking voucher you received by email, and again on the paper voucher presented at pick-up. This requirement exists to ensure the deposit is properly guaranteed — something a debit card cannot provide in the same way, regardless of the available funds.
In your case, despite this requirement, we offered an alternative solution that allowed you to proceed with the rental using a debit card. Without that option, the rental could not have gone ahead and you would have been left without a vehicle.
As for the inspection process, our staff follow a structured check-in and check-out procedure: damages are reviewed together with the customer, documented in the Rental Vehicle Report, and supported by photos. Inviting customers to take their own pictures is an additional safeguard, useful for both sides.
Regarding the fuel policy, Vettura applies the standard same-to-same system: the level at pick-up is recorded and must be matched at return. This ensures that customers only replace the fuel they have used — it is not a hidden surcharge.
We regret that your perception of the experience was negative, but the facts remain: the credit card requirement was disclosed in advance, the alternative solution offered allowed you to start your journey, and all procedures (damage recording, fuel, inspection) are standardized, transparent, and consistently applied to every rental.
Great experience start to finish
Super easy to book and collect vehicle, staff were friendly and efficient, value for money was great. We were running a bit late for the drop off and Ventura staff rushed us to the port to ensure we didn’t miss the ferry. Generally very positive experience - highly recommend.
15 September 2025
Reply from Vettura - autonoleggio / car rental
Dear George,
we’re pleased that your journey with Vettura worked out so well. Situations like a delayed return show how important it is for our team to stay flexible and supportive — we’re glad this helped you reach the ferry on time. Your recommendation is much appreciated.
Great experience
-easy booking
-my visa debit card was ok to be used for deposit
-my deposit was returned to my bank account the following day after returning the car
-I was upgraded for a bigger car, the car was in good shape, no problems on the road
18 September 2025
Reply from Vettura - autonoleggio / car rental
Dear Julija,
thank you for your review. It’s good to hear that both the vehicle upgrade and the quick release of the deposit contributed positively to your rental. Clear procedures and reliable cars are aspects we pay close attention to, and we’re glad they made a difference in your journey.
I didn’t get the deposit back
It’s second month that we are still waiting for our deposit money. Vettura don’t respond any more my messages. So no connection, no support, good luck to your bisiness.
1 August 2025
Unprompted review
Reply from Vettura - autonoleggio / car rental
Dear Uliana,
the name provided does not appear in our client records, and no contract number has been indicated.
Furthermore, you did not reply to our request on Trustpilot for additional details.
For these reasons, it is not possible for us to provide a specific response to your feedback.
Reply from Vettura - autonoleggio / car rental
Dear Dejan,
it’s good to know your rental went smoothly. The effort our team puts into making the process uncomplicated is meant exactly for this result.
Good experience
Good experience. Almost new car, well spoken english, no pushing for extra inspiratie. As with all car rental companies, do read the requirements before you get the car.
28 August 2025
Reply from Vettura - autonoleggio / car rental
Dear Olivier,
your remark about checking requirements in advance is very relevant. Clear information is there precisely so travellers can arrive prepared and avoid unnecessary complications. We’re pleased that your rental worked out well.
The whole experience was smooth and we…
The whole experience was smooth and we were met with friendly professionals. We took out the full insurance which meant collection and handover was quick and fuss free. We also received a discount for using them in the future.
8 September 2025
Reply from Vettura - autonoleggio / car rental
Dear Carla,
thank you for your detailed review. Choosing one of Vettura’s additional cover options often helps streamline the rental process, making pick-up and return more straightforward. We are glad that both the service and the conditions offered met your expectations, and we look forward to welcoming you again.
Reply from Vettura - autonoleggio / car rental
Dear Fernando,
thank you for your feedback. At Vettura we focus on keeping the rental process clear and reliable, so that travellers can enjoy their journey with confidence.
Very Good Set-up, Would Recommend
Super easy to book, great communications and clear instructions on where to meet the transfer (2 mins from front of terminal). Car was in great condition and competitively priced. Staff were all great and pick-up & drop-off very easy.
9 September 2025
Reply from Vettura - autonoleggio / car rental
Dear David,
thank you for your detailed review. With Vettura we aim to combine practical organization with attentive service, ensuring that every step of the rental — from transfer to return — is handled with clarity and care. Knowing that this matched your expectations is truly valuable.
Great car rental experience at Olbia Ariport
I rented a car at Olbia Airport with Vettura for 8 days and had an excellent experience: very friend staff, excellent customer service, car in very good condition. It was a real pleasure dealing with this company! Highly recommended
4 September 2025
Reply from Vettura - autonoleggio / car rental
Dear Daniel,
we appreciate your kind feedback. At Vettura we put care both into the condition of our vehicles and into the way our team welcomes each traveller, so that every rental can feel straightforward and reliable from start to finish. It is rewarding to know that this approach met your expectations.
Reply from Vettura - autonoleggio / car rental
Dear Martin,
thank you for your kind words. With Vettura you can always count on a team committed to making the rental process straightforward and reliable.
I rented from them through an online…
I rented from them through an online broker. It was okay. But make sure to take pictures of the car everywhere, we almost had to pay for a scratch that was already on the car but they didn’t have their records up to date.5 Stars because the staff was professional. The car was good.
5 September 2025
Reply from Vettura - autonoleggio / car rental
Dear Ionut,
thank you for your feedback and for highlighting the professionalism of our team. At Vettura we follow precise procedures for vehicle check-out and check-in, supported by our official Damage Tables and detailed inspection reports. These tools are designed to keep assessments objective and transparent, avoiding misunderstandings. We are pleased that your rental experience was positive overall and that you appreciated both the vehicle and the service.
Great company
One of the best rental companies I’ve use in recent years! Quick and very friendly staff. 3’ outside the airport by van, but away from the chaotic and cramped rental offices and parking next to the airport. Got a free upgrade for my second rental and to extend the rental just had to ask via WhatsApp, received a link to sign and fill in card details and done! Highly recommended👏🏼👏🏼
26 August 2025
Reply from Vettura - autonoleggio / car rental
Dear Rik,
thank you for your feedback. Vettura’s stations are located just outside the airport area to avoid congestion and delays, with a shuttle service linking directly to our offices and parking. Contract extensions are managed digitally through a secure link, so customers can confirm and update details without returning to the desk. Vehicle upgrades, when available, are offered to keep cars circulating efficiently.
We appreciate your comments and look forward to assisting you again in Sardinia.
Extremely unprofessional staff - NEVER AGAIN! Read all reviews before
Extremely unprofessional staff. The managers were rude, chewing gum while speaking to customers, and openly making rude comments in Italian about other clients, assuming English-speaking customers wouldn’t understand. Completely unacceptable behavior – would never rent here again.
29 August 2025
Unprompted review
Reply from Vettura - autonoleggio / car rental
Dear Gorge,
we have read your review, but it does not contain any reference that would allow us to identify a rental contract or a specific case. Without verifiable details, we are unable to examine the facts or provide an informed reply.
We have already requested additional information via Trustpilot but did not receive any response. Until we receive elements that enable us to verify the situation, we are not in a position to comment further.
Everything worked without any issues
Everything worked without any issues. The procedure for pick up and return is very fast also transfer from and to the airport. Friendly staff.
3 September 2025
Reply from Vettura - autonoleggio / car rental
Dear Christian,
thank you for your review. A smooth experience from airport transfer to pick-up and return is the result of clear procedures designed to be quick without losing accuracy, supported by staff ready to assist at each step. We are pleased to know that everything worked well for you and look forward to welcoming you again in Sardinia.
Take photos!
The car had damage when we collected it, we took photos before driving away, when dropping off they were adamant the existing damage was on the other side (marked incorrectly on their paperwork) luckily we had the photos to prove it was already there, but it made it more stressful than it should’ve been.
There was no damage on the other side so it was obviously an admin error, if we didn’t have the proof we would’ve been charged. Shame, that incident ruined it for me, everything else ran smoothly.
31 August 2025
Unprompted review
Reply from Vettura - autonoleggio / car rental
Dear Customer,
we accept your review as coming from one of our rentals, although with the limited details provided (only the name “Jo”) we cannot trace the exact contract. This prevents us from verifying directly what happened in your specific case.
What we can clarify is how the procedure works. At both pick-up and return, every vehicle is checked with the customer present, and any damage is recorded on the Rental Vehicle Report. If a discrepancy arises, our staff must reconcile the report with the actual condition of the car. In the end, the assessment is always tied to the customer’s data and contract, so that the outcome is objective and transparent, protecting both parties.
We are glad you had photographic proof, as we always recommend this practice: it creates an additional safeguard alongside our own documentation.
We hope to have the opportunity to serve you again in the future, in a way that leaves only positive memories.
Great experience in Sardinia
Great experience in Sardinia. Competitive price, good service, not too far from the airport.
2 September 2025
Reply from Vettura - autonoleggio / car rental
Dear Tatiana,
thank you for your review. Our stations are set up close to the main airports so that the shuttle transfer remains short and straightforward. Together with transparent pricing and service support on site, this is how we aim to make the rental experience in Sardinia both practical and reliable.
Perfect!
Everything was very easy and the staff was extremely friendly. There were no problems at all. See you again!
2 September 2025
Reply from Vettura - autonoleggio / car rental
Dear Lea,
thank you for your feedback. An easy process without complications is the result of clear steps at check-in and return, combined with staff support that keeps the atmosphere welcoming throughout.
We’re pleased this came through in your rental and look forward to seeing you again in Sardinia.
Defective cars, no assistance, rude staff.
Worst car rental experience ever. Absolutely avoid this car rental at Olbia Airport.
Our experience with Vettura at Olbia Airport was nothing short of a disaster, turning the start of our vacation into a genuine nightmare. It's hard to find a single positive aspect in a service that proved to be incompetent, irresponsible, and, at times, incredibly rude.
We rented a Seat Ibiza that, on the surface, seemed in good condition. After a few kilometers, I discovered the windshield washer fluid was empty—annoying, but I was willing to let it go. The real nightmare began after about 60 km: the "Airbag Problem" warning appeared on the dashboard.
I contacted the car rental company, which gave me a surreal piece of advice: "disconnect and reconnect the battery." I explained that this isn't possible without tools, but they insisted it could be done "with bare hands." Only after they checked another Ibiza in their garage did they admit it wasn't feasible. When I pointed out that driving with an airbag problem is extremely dangerous, they told me it was "probably just a faulty light" and that the airbag "still works," so I could continue driving. Safety, apparently, is not a priority for this company.
I requested a replacement car within 24 hours. I was told this was impossible because "it's August and we have a lot of reservations." Their only suggestions were for me to either drive the car back to Olbia (120 km, 3 hours wasted on a 4-day vacation) or to go to an auto electrician at my own expense and time. When I objected, they promised to contact me the next morning to arrange a replacement. They never called back.
As a result, I had to drive for 4 days and about 400 km with a car that had both an airbag problem and no windshield washer fluid.
Upon returning the car, I discovered that no one knew about my report—the colleague I had spoken with hadn't left any notes. To make matters worse, after I returned the car in perfect condition and had my deposit released, they assured us the shuttle to the airport would leave "immediately." 25 minutes passed, and we were still waiting. After my increasingly desperate prompts, I was rudely told, "you should have arrived earlier." I pointed out that I had arrived 50 minutes early, and they were the ones making me late. The final, textbook example of bad customer service was their response: "we have over 400 cars," as if the size of their fleet was a valid excuse for the poor service.
In short:
- The car was delivered with significant technical defects (windshield washer and airbag).
- No real assistance was provided, just excuses and buck-passing.
- Zero respect for customer safety.
- Rude and disrespectful attitude.
26 August 2025
Unprompted review
Reply from Vettura - autonoleggio / car rental
Dear Francesco,
Thank you for taking the time to describe your experience in detail. We will address your points directly, because they deserve clarification.
1) Vehicle condition
The washer fluid should always be topped up before delivery. If it was empty, this was a clear oversight and we regret it. As for the “airbag problem” warning, when such alerts appear we immediately check internally if they correspond to an actual safety malfunction or a sensor/light error. In this case, the vehicle continued to operate regularly, but we acknowledge that the presence of such a warning understandably created concern.
2) Request for replacement
August is the peak month in Sardinia, with every car booked and very limited ability to move vehicles between stations. This does not mean your request was ignored, but that in practice it could not be satisfied without causing another confirmed booking to fail. The options offered — returning to Olbia for a swap or visiting a local technician for a quick check — were not meant as “passing the problem,” but as the only feasible solutions available in that moment.
3) Assistance and follow-up
We recognize that communication did not meet expectations. A proper follow-up call should have been made to confirm the status of your request, and the lack of notes at the return desk was an organizational shortcoming. These are aspects we are already working to improve, because they affect transparency and trust.
4) Shuttle service
The shuttle is free and included, but in high season and with heavy circulation of vehicles, delays can occur. That said, the way the waiting time was handled and the comments you reported are not acceptable. Courtesy must never be sacrificed, even when the service is under pressure.
We do not agree with the description of “zero respect for safety” or “deliberate negligence,” but we fully understand your frustration at having to drive with warning lights on and at the delays you experienced. Your report highlights areas where Vettura must do better — especially in communication, coordination, and attention to small but important details.
Thank you again for your feedback. We take it seriously, and it will be used internally to strengthen our procedures.
lack of communication
Although the car was in a good condition and matched our booking, there were problems with pickup and communication:
1) Pickup Experience:
The pickup process was poorly organized and frustrating. Had to wait approximately 40 minutes for the shuttle service despite calling multiple times.
2) Communication Problems:
Communication with the company was extremely disappointing. When the tire pressure warning light came on during our rental, I attempted to contact them through multiple channels - phone calls, WhatsApp messages, and emails. Not only did they hang up on me during phone calls, but they completely ignored my messages and emails.
3) Dishonest Damage Claims:
Upon return, they attempted to charge us for a tiny chip below the front bumper that was clearly pre-existing damage. Fortunately, we had taken photos before departing which proved this damage existed prior to our rental. This appears to be a deliberate attempt to charge customers for existing vehicle damage.
Overall: Would not recommend this company. Poor organization, bad customer service. The lack of communication when dealing with vehicle issues is particularly concerning from a safety standpoint.
10 August 2025
Unprompted review
Reply from Vettura - autonoleggio / car rental
Dear Vladimir,
Thank you for taking the time to share your experience in detail. We would like to address your points carefully and clearly.
1) Shuttle pick-up
We regret the long wait you experienced upon arrival. In peak moments with multiple flights landing close together, our shuttle service can face delays despite our best efforts to keep transfers efficient. This is not the standard we aim for, and your remark will be taken into account as we review scheduling and resources.
2) Communication during the rental
We are concerned to read your description of unanswered calls and messages. Communication with customers is fundamental, especially when a warning light appears. In this case, the tire pressure alert can be caused by road conditions or temperature variations and usually does not prevent safe driving, but your attempts to contact us should have been handled with more attention. We will review how your case was managed to ensure our channels respond more consistently.
3) Vehicle inspection at return
Our return process includes a thorough check of all vehicle parts, including bumpers and lower sections, because those areas are most exposed to damage. This is not a matter of “dishonesty” but standard practice to protect both customer and company. In your case, the pre-existing chip you documented was indeed recognized, and no damage charges were applied. Suggesting that there was a deliberate attempt to charge you is not accurate.
We accept the criticism about waiting times and communication and will work to improve those aspects. At the same time, it is important to clarify that our inspection procedures are legitimate, necessary, and in your case did not result in any charge.
Your comments give us the chance to strengthen both logistics and transparency, and we thank you for that.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.