Vet's Kitchen Reviews 

784
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Pet owners consistently share that the food is of excellent quality, perfectly suiting animals with sensitive stomachs and keeping them healthy and energetic. Consumers are also very happy with the reliable delivery service, mentioning that orders always arrive promptly, securely packaged, and on time. However, some customers also noted frustrations regarding stock availability, mentioning that specific favorite varieties can be hard to find or get discontinued. A few other people also felt that placing online orders could sometimes be challenging or experienced occasional issues with delivery couriers failing to appear.

What people talk about most

Product

People report positive experiences with product, highlighting that dogs love the taste and thrive on the... See more

Order

Consumers experience mixed satisfaction regarding the order process, as reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great food and excellent service. Vet's Kitchen dog food is really good quality and seems to be accepted by the most discerning pets. The subscription service is really handy and ensures you don't run... See more

Rated 5 out of 5 stars

I usually get pork and potato sensitive dog food on repeat from Amazon but recently it has been out of stock and not for the first time. It's the only food that really agrees with my lurchers sensitiv... See more

Company replied

Rated 5 out of 5 stars

Responded quickly to a query I had. Delivery was quick and arrived well packaged. My dog has been on Vet Kitchen’s food since he was a puppy, (now coming up 12) and does well on it. Only disappointmen... See more

Rated 5 out of 5 stars

Couldn’t get our usual type dog food as temporarily out of stock. Customer Service apologised and advised when it will be available. Meanwhile bought same type good but for weight control and as o... See more



Company details

  1. Pet Supply Store
  2. also in
  3. Animal Feed Store
  4. Food Manufacturer
  5. Pet Store

About Vet's Kitchen

Written by the company



At Vet’s Kitchen, we develop pet food designed to deliver real health benefits, to help dogs & cats live longer and healthier lives. We combine the expertise of our in-house veterinary practice, Vet’s Klinic, with only the highest quality ingredients, to create a range of naturally nutritious and tasty food & treats. We also offer a range of supplements for cats & dogs, to ease common health complaints.

All our recipes are hypoallergenic (formulated without Wheat, Beef or Dairy), meaning they are kind to dogs with common intolerances/ allergies. Our range of dog food covers all stages, from: Puppy (up to 1 year), Adult (1-7 years) to Senior (7+ years), all designed for a specific purpose; weight loss, sensitive stomach/ skin or with additional supplementary support for younger or older dogs.

We also pride ourselves on our supplements, most of which are suitable for both cats & dogs - to give additional support alongside their normal diet.

As part of the service we offer, we also have an in-house pet nutritionist, Fiona, who is always on hand to offer help and advice to our customers and their pets.

Visit our website for more info or to shop our range:
SHOP DOG
SHOP CAT

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

784 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(784)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Good products and helpful company

I've used the digestive supplement for my dog for around 3 years, and it really is excellent. He used to get occasional gastric upsets, but these have virtually disappeared.
Now buying direct from the company on a subscription, they were very helpful when I made a mistake with my order.
The subscription can be tailored to your needs, as in you don't need to take products every month, which is good.

12 October 2024
Rated 5 out of 5 stars

My dogs love it

First time I bought this dry food was in Tesco just to find out if my pets will like it. I am using that all the time as my dogs love it. There bowl movement improve the same way was tummy and coat. They really love this food and it does what is says on a label.
I am ordering now from the website 12kg as I have two border collies .

18 October 2024
Rated 5 out of 5 stars

Does the job

Great product for helping keep our pooch’s tum in good order. Delivery service and pricing excellent.

20 September 2024
Rated 2 out of 5 stars

Dog loves their food but poor customer service

Dog loves their food but poor communication from their customer services. Ordered a subscription under and old system and got the first delivery. 2nd never turned up as was unaware needed to reorder. Have reordered 3 weeks go, payment taken and food still not delivered. Have now desperately had to order off Amazon as the dogs had nothing left. One of our dogs has allergies so this particular food isn't easy to get. I've emailed twice about this order and not had any response. Am not going to have to contact the bank to get my money back. Unreliable and highly disappointed

13 September 2024
Unprompted review

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