Selling experience is much improved with the ease of sending packages into the states. Would still be nice to have buyer offers be valid and confirmed once seller accepts it
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Review summary
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Reviews shaping this summary
I love that you only get emails and messages when it's appropriate and they are relevant to what you are looking for not just getting spammed every 5 mins. The collections are amazing there is always... See more
Company replied
It was my first time selling anything so I was very nervous about doing the right thing for both the buyer and myself. I appreciated the updates throughout the process and the help I received up front... See more
Company replied
I’ve been selling on Vestiaire Collective for a while now, and it is honestly the best platform if you want to get top dollar for authentic designer items (Chanel, LV, Gucci, etc.). The buyer pool is... See more
Company replied
Company details
- Online Marketplace
- Handbags Shop
- Men's Clothing Store
- Vintage Clothing Store
- Watch Store
- Women's Clothing Store
Written by the company
Vestiaire Collective is the ultimate destination for pre-loved luxury fashion, with up to 80% off vs. retail prices and more than 15 years of authentication expertise.
Contact info
53 Rue de Châteaudun, 75009, Paris, France
- vestiairecollective.com
4.2
Great
119K reviews
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Excelent Costomer Service
Excelent products at good prices. Although delevery took too long, from the moment I reported the delay the Costomer Relation Team at Vestiare Colective took imediate action. The following day I had my parcel at the door.
30 June 2026
Reply from Vestiaire Collective
Dear Margarida,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Easy
Easy. More money i get to keep for myself. I wish we could reach support in live time; however, once someone responded to my message it was easy and quick.
23 July 2026
Reply from Vestiaire Collective
Dear Keri,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon.
Best regards,
The Vestiaire Collective team
Using Vestiaire makes it all so easy
Using Vestiaire makes it all so easy, from letting me know where the order is in the process, the expert authentication, and the quality of the products. Love it!
23 July 2026
Reply from Vestiaire Collective
Dear Jessica,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
The Vestiaire Collective team
Delivery service is absolutely one of…
Delivery service is absolutely one of the worst for the price. This is going to take almost 2 weeks for a jumper for a cost of $60AUD. By Air mail time would be 6-10 business days and cost less than $48 and economy upto 15 business days for a bit more than $40. I can get an item from Amazon Japan or USA much quicker and for less than this. Their logostics department need to source better & cheaper. At $60 would have expected a DHL or UPS or Fedex delivery in less than a week. Adding to this the seller was so slow as we paid for this item over a week ago and it only left TODAY!
23 July 2026
Reply from Vestiaire Collective
Dear Paul,
Thank you for bringing this matter to our attention.
We understand your concerns about the delay in the delivery of the Carven Wool jumper (ref. 65021684) and empathize with your situation.
Please note that once an item is sold, our system automatically assigns a carrier. The seller has a period of 7 days to ship the item, and after it has been dispatched, the carrier assumes responsibility for the shipment until it reaches you.
In this case, your item was sold with authentication shipping, which means it successfully underwent our physical inspection before being sent to you.
You can be assured that it has been verified as genuine and compliant; therefore, our team promptly shipped it out. It is currently on its way to you.
You can track your order's status directly through your Vestiaire Collective account:
On the App: Me » My Orders
On the Website: My Account » Orders & Sales » Order History
Thank you for your patience; we are here if you require any further assistance.
Best regards,
The Vestiaire Collective team
Great place to buy and sell designer…
Great place to buy and sell designer clothes. The app itself is very easy to use, and the authentication process is a great idea that protects both the buyer and the seller.
23 July 2026
Reply from Vestiaire Collective
Dear Jelena,
Thank you for providing us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Terrible
Terrible, sent shoes back as faulty, a week on still waiting for refund, then customer service team are terrible, just give you the same talk, saying they’ll read your notes & take about 10 minutes to reply or don’t bother replying at all or are very rude.
23 July 2026
Unprompted review
Reply from Vestiaire Collective
Dear Claire,
Thank you for notifying us about this situation.
We are sorry to learn that the item did not fulfill your expectations and that you have been awaiting your refund. We completely understand your concerns.
Please note that if the item is found to be non-compliant, a refund will be initiated. On the other hand, if it is determined to be compliant, no refund will be given, and it should then be relisted under the buyer's account.
To help us further investigate your case, could you kindly provide the reference number for the item in question?
We appreciate your patience and understanding.
Best regards,
The Vestiaire Collective team
Highly recommend
Communication is clear. Pricing is reasonable and products reflect descriptions.
16 July 2026
Reply from Vestiaire Collective
Dear Alison,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Vestiaire collective is the best app…
Vestiaire collective is the best app seller. Very comunicative and easy payment. Thank you vestiaire team 🫶🏻
16 July 2026
Reply from Vestiaire Collective
Dear Keranjangmewah,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Horrible
Horrible. Sold me a dyed bag and denied my refund. Their services are disgusting and poor at most. Will never again. If you wish to ever purchase from them, you have to do research on the item yourself!! My biggest mistake was trusting them.
**Edit: the words "color transfer" should not be sufficient enough for a whole BAG TRANSFORMATION. The bag was originally a royal blue and dyed black. Sold to me as black and never once did I know this was originally blue.
You guys actually are gross for siding with a seller that was extremely vague and misleading.**
9 July 2026
Reply from Vestiaire Collective
Dear Nicole,
Thank you for sharing your feedback with us.
We are sorry to hear that your order did not meet your expectations and that you did not receive the support you expected from our teams. Please rest assured that we are continually working to improve our services.
Please be advised that according to our policy, if an item purchased via Authenticated Shipping is reported as non-compliant within 72 hours of delivery, it must first be returned to us for a second verification after receiving supporting evidence from the buyer. This team consists of trained experts who specialize in brand-specific quality identification and verification. Their assessments are carried out with great care, following a strict set of guidelines to ensure each item's authenticity.
In your case, after raising your concerns, we promptly unlocked the return and provided you with a prepaid shipping label to send the item back for expert review. The Balenciaga City leather handbag was received at our hub on 20/07/2026 at 17:00:16, and following a thorough re-inspection process, our experts confirmed that the item matched the seller's description because repainting was noted in the description. Based on this assessment, the item was initially relisted under your account in accordance with our procedure but you withdrew it.
If you would like to relist it under your account or want it returned, please reach out to our support team and we will be happy to assist you.
Thank you for your understanding.
Should you need further assistance, please let us know.
Kind regards,
The Vestiaire Collective team
AVOID VESTIAIRE COLLECTIVE AT ALL COST
Look how they only respond to GOOD reviews and ignore the bad reviews.
Don’t waste your time here. I trusted them as professionals. So i never took a video while opening my package. My item arrived dirty and broken.
And because the tag was off, they basically told me that i broke the necklace and made it dirty. I literally trusted them since they are a luxury selling website, and not shein/temu or whatsoever.
They will blame customers when item arrived broken or dirty. Screw them.
Only use them if you want to LOSE your money. I’m not buying something thats worth $100. It’s 1000$ and look how they act towards a customer spending so much money.
23 July 2026
Unprompted review
Reply from Vestiaire Collective
Dear Member,
Thank you for bringing this to our attention.
We are sorry to hear that your order did not meet your expectations.
Upon further review of the Chanel Long necklace, we confirm that you have contacted our support regarding this issue, and your case has been escalated to our resolution team for further review.
Please rest assured that they will get back to you via email once there is an update from us.
Thank you for your understanding and patience.
We remain at your disposal.
Kind regards,
The Vestiaire Collective team
My item arrived much faster than I…
My item arrived much faster than I expected. The entire process was so fluid, I appreciate the timely communication.
16 July 2026
Reply from Vestiaire Collective
Dear Jill,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
I like that it gets sent out to be…
I like that it gets sent out to be checked before shipping. And I got the bag and its beautiful, its perfect, it was worth every cent.
15 July 2026
Reply from Vestiaire Collective
Dear Tiffany,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Anabella,
Thank you for sharing your feedback with us. We truly appreciate it.
Wishing you a wonderful day and hope to see you again soon!
The Vestiaire Collective team
Buyer beware!
If I could give 0 stars I would. I purchased over 2 weeks ago, bag still hasn’t arrived. Their website states it takes 2 days to authenticate a bag, it’s now been in the warehouse for over a week due to a capacity issue. However, they have also told me there is an authentication issue which I they contacted the seller about. Given my previous experience around a proven lie stating this I reached out to the seller who informed me that Vestiaire had not been in contact with her. She then contacted them and they advised the delay was a capacity issue. In summary, this organisation is not truthful, doesn’t meet their timescales for authentication and leaves customers waiting unless they are chased with no information. Beware purchasing or selling through this site.
6 July 2026
Unprompted review
Reply from Vestiaire Collective
Dear Jacs,
Thank you for bringing this to our attention.
We apologize for the delay in delivering your bag, which is currently in our warehouse due to an authenticity issue.
We want to assure you that verifying the authenticity of items is our top priority, and we have a strict zero-tolerance policy towards counterfeit products.
If an order is placed with authenticated shipping, it must first be delivered to us for verification of its authenticity and compliance. If our expert team has any doubts about its authenticity, they will contact the seller to obtain documentation that supports the item's authentication so they can expedite the review process.
To help us investigate this matter further and provide you with additional clarification regarding your case, please send us the reference number of the item in question. We are committed to resolving this issue for you as quickly as possible.
We look forward to hearing from you soon.
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Anna,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon.
Best regards,
The Vestiaire Collective team
Photos were not accurate enough
Photos were not accurate enough, one of the heels was damaged and repared and it was not mentioned in the description. Otherwise, I like the app, good UX, nice and valuable initiative.
16 July 2026
Reply from Vestiaire Collective
Dear Ramune,
Thank you for sharing your feedback and experience with us.
We are pleased to hear that you enjoy using our app and appreciate our mission to give pre-loved fashion a second life.
We also understand your concern regarding the condition of your recent order.
According to our policy, we kindly inform you that customers have 72 hours from the time of delivery to notify us of any issues with their order via chat or email.
After further review of the Saint Laurent Leather heels, we confirm that it was delivered to you on 23/07/2026 at 12:31:37, and you are still within the 72-hour window.
In this case, we will email you to request photos clearly showing that the item is not as described, so we kindly invite you to reply at your earliest convenience.
Thank you for your understanding.
We remain at your disposal.
Kind regards,
The Vestiaire Collective team
Great products and delivery was fast!
23 July 2026
Reply from Vestiaire Collective
Dear Dantzler,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Price renegotiation
I have no complaints about the service. My comment refers to the possibility to re-negotiate the price upon receiving the authenticity report. The size of the ring, which I have ordered turned out to be 2 (!) sizes smaller then it was announced. And I will need to spend additional 100-200 euro for adjusting it to my finger.
16 July 2026
Reply from Vestiaire Collective
Dear Victoria,
Thank you for sharing your feedback with us.
We are delighted to hear that you have no complaints about our service. We also appreciate your suggestion regarding the possibility of renegotiating the price upon receiving the authenticity report.
However, we would like to clarify that once an order is placed, there is no option to negotiate the price since this opportunity only exists before placing the order.
When an order is placed with authentication, it will first be delivered to us for a physical inspection to verify both authenticity and conformity with the description provided by the seller. If any discrepancies are found, our team initiates a negotiation with the buyer. The buyer then has 72 hours to either accept the revised description at the same price or cancel the order for a full refund.
Please rest assured that we have noted your suggestion and will take it into consideration.
Thank you for your understanding on this matter.
Should you need further assistance, please let us know.
Kind regards,
The Vestiaire Collective team
A smooth ride
A smooth ride
From the site and app itself, the fabulous variety and offers and bargain I got, to the effortless purchase and delivery, I thoroughly enjoyed my browsing and shopping experience and am looking forward to the next one. Thank you
15 July 2026
Reply from Vestiaire Collective
Dear Iva,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Everything is fine!!the prices of the…
Everything is fine!!the prices of the products are fine and the delivery service is very good
23 July 2026
Reply from Vestiaire Collective
Dear George,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
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