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Vestiaire Collective Reviews 

118,321
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 16,147 reviews, reviewers had a great experience with this company. Customers consistently praise the platform for its amazing collections and the high quality of authentic designer items, often arriving exactly as described. Many appreciate the robust authentication process, which provides peace of mind when buying pre-loved goods. The overall selling and buying experience is frequently highlighted as easy, seamless, and user-friendly, with efficient communication and fast delivery services, often arriving sooner than expected. However, some customers also noted issues with items not matching their description, arriving with faults like stains or odors, or having incorrect details missed during checks. Some people were dissatisfied with customer service, mentioning frustrating and unprofessional experiences, including missing documents for agreements or difficulties with account access and basic information.

What people talk about most

Product

Users describe positive interactions with product, often praising the wide selection of luxury items and the... See more

Quality

Customers had positive experiences with quality, often praising the excellent condition of items and the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Service

Reviewers highlight positive aspects of service, with many consistently reporting excellent and efficient... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the platform easy to use for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Selling experience is much improved with the ease of sending packages into the states. Would still be nice to have buyer offers be valid and confirmed once seller accepts it

Company replied

Rated 5 out of 5 stars

I love that you only get emails and messages when it's appropriate and they are relevant to what you are looking for not just getting spammed every 5 mins. The collections are amazing there is always... See more

Company replied

Rated 5 out of 5 stars

It was my first time selling anything so I was very nervous about doing the right thing for both the buyer and myself. I appreciated the updates throughout the process and the help I received up front... See more

Company replied

Rated 5 out of 5 stars

I’ve been selling on Vestiaire Collective for a while now, and it is honestly the best platform if you want to get top dollar for authentic designer items (Chanel, LV, Gucci, etc.). The buyer pool is... See more

Company replied


Company details

  1. Online Marketplace
  2. Handbags Shop
  3. Men's Clothing Store
  4. Vintage Clothing Store
  5. Watch Store
  6. Women's Clothing Store

Written by the company

Vestiaire Collective is the ultimate destination for pre-loved luxury fashion, with up to 80% off vs. retail prices and more than 15 years of authentication expertise.


Contact info

4.2

Great

TrustScore 4 out of 5

118K reviews

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Asks customers to review

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4.2

All reviews

(118,321)

40,869 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great and secure

11 July 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Ludivine,

Thank you for taking the time to provide us with your feedback 😊

We hope you have a wonderful day and genuinely look forward to seeing you again soon!

Best regards,
The Vestiaire Collective team

Rated 1 out of 5 stars

.high fees.

you have high fees.

18 July 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Member,

Thank you for your feedback.

We would like to let you know that the selling fees applied to each item sold enable us to offer a free shipping label and provide package insurance for sellers in more than 40 countries.

The selling price is communicated to you at the time of deposit, as well as when a member makes a price offer.

The rates for selling fees vary based on the item's price.

You can view our complete chart by following this link:

https://faq.vestiairecollective.com/hc/en-gb/articles/24659638721425-Seller-Selling-Fees

Thank you for your understanding. We are here to help with any further questions.

Best regards,
The Vestiaire Collective team

Rated 5 out of 5 stars

they are very fast and premium for what…

they are very fast and premium for what they do

18 July 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Madalin,

Thank you for taking the time to provide us with your feedback.

We wish you a wonderful day and hope to see you again soon!

Best regards,
The Vestiaire Collective team

Rated 5 out of 5 stars

Perfect experience- thank you

Perfect experience- thank you

18 July 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Mona,

Thank you very much for sharing your feedback with us.

We wish you a pleasant day and hope to see you again soon!

Sincerely,
The Vestiaire Collective team

Rated 5 out of 5 stars

Products are oryginal verify by…

Products are oryginal verify by specjalists. Always in very good consitions.

18 July 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Magdalena,

Thank you for taking the time to provide us with your feedback.

We hope you have a wonderful day and look forward to seeing you again soon!

Best regards,
The Vestiaire Collective team

Rated 5 out of 5 stars

Brilliant

Brilliant. Whenever I buy from this site it is always in excellent condition, excellent quality, and is exactly as described. I always buy from here.

18 July 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Lisa,

Thank you for sharing your feedback with us.

We hope you have a wonderful day and look forward to seeing you again soon!

Best regards,
The Vestiaire Collective team

Rated 5 out of 5 stars

First shop.

Ordered 3 items from 3 separate sellers. All arrived within a few days. Packaged well and in amazing condition. Not had to contact customer service or seller so can't comment on that. But great experience for my first shop.

18 July 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Marie,

Thank you very much for sharing your feedback with us.

We wish you a pleasant day and hope to see you again soon!

Sincerely,
The Vestiaire Collective team

Rated 5 out of 5 stars

Products correspond with pictures and…

Products correspond with pictures and description.

18 July 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Zuzana,

We sincerely appreciate you taking the time to provide us with your feedback. 😊

Wishing you a wonderful day ahead, and we truly hope to see you again soon!

Best regards,
The Vestiaire Collective team

Rated 5 out of 5 stars

Everything is perfect

Everything is perfect

18 July 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Kifah,

We sincerely appreciate you taking the time to provide us with your feedback 😊

We hope you have a wonderful day and genuinely look forward to seeing you again soon!

Best regards,
The Vestiaire Collective team

Rated 5 out of 5 stars

Excellent costumer service

Excellent costumer service, very professional and respectful.

18 July 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Martha,

Thank you very much for sharing your feedback with us.

We wish you a pleasant day and hope to see you again soon!

Sincerely,
The Vestiaire Collective team

Rated 5 out of 5 stars

Very satisfied!

Very satisfied with my purchase. Everything was smooth and perfect. Thank you!

16 July 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Member,

Thank you for sharing your feedback with us.

We hope you have a wonderful day and look forward to seeing you again soon.

Best regards,
The Vestiaire Collective team

Rated 5 out of 5 stars

I’ve been buying and selling on this…

I’ve been buying and selling on this platform for a few years now. It’s always a very smooth and I I never encountered a problem. Will happily keep using it and recommend to others

18 July 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Member,

Thank you for sharing your feedback with us.

We wish you a wonderful day and hope to see you again soon.

Best regards,
The Vestiaire Collective team

Rated 5 out of 5 stars

Everything went well

Everything went well. Delivery and quality as expected

10 July 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Rebecca,

We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !

The Vestiaire Collective team

Rated 5 out of 5 stars

Great site

Great site, great prices. Brilliant to be able to negotiate on price too. Fantastic choice of items!

17 July 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear AMY ,

We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !

The Vestiaire Collective team

Rated 4 out of 5 stars

Great

Everything went smoothly and the transaction was completed without any problems. The only downside is that the amount the seller actually receives is quite low because of the fees and commissions. Other than that, everything was great.

5 August 2025
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Αναστασία,

Thank you for your feedback.
We are glad to hear that you had a great experience with us, and we truly understand your points regarding our commission.

We would like to clarify that the selling fees on each item enable us to provide free shipping labels and insurance for sellers in over 40 countries. You are informed of the seller price at the time of deposit and when a member makes a price offer. Please note that selling fee rates vary based on the item's price.

You can view our complete chart here: https://faq.VestiaireCollective.com/hc/en-gb/articles/360001326277-Selling-Fees?parent=4404616426897

We remain available for any further questions or requests.

Best regards,

The Vestiaire Collective team

Rated 5 out of 5 stars

Great authentification

The service of Vestiaire « Authentification » minimizes the risk of counterfeits.

13 July 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Hiroshi,

We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !

The Vestiaire Collective team

Rated 1 out of 5 stars

I tried to negotiate with the seller

I tried to negotiate with the seller, I wanted to send it back because the strap was too long and it says leather but it's only leather trim. So the celery fuse to refund

10 July 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Debra,

Thank you for bringing this issue to our attention.

We regret to hear that the strap size of your Gucci Leather travel bag (ref. 62760240) did not meet your expectations, and we fully understand your concern.

Upon reviewing your case, we noticed that you have already reached out to us via chat. Our team has examined the photos you provided and confirmed that the item aligns with its description, which means a return is unfortunately not an option.

However, if you do not wish to keep the item, you can relist it through your account by going to: Me > Orders > Click on the order > Relist the item with a precise description.

If you choose to relist it within 14 days of receiving it, only a small processing fee based on the item's price will apply.

We appreciate your understanding and are here for any further assistance you may need.

Kind regards,
The Vestiaire Collective team

Rated 5 out of 5 stars

Quick and easy

15 July 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Renita,

We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !

The Vestiaire Collective team

Rated 3 out of 5 stars

illogical earnings

It is incomprehensible that I have 3 similar items for sale and what I earn from each of them is so different and incoherent;
1 : I sell a tie at 27€ -> I earn 14€
2 : I sell a tie at 18€ -> I earn 5€
3 : I sell a tie at 18€ -> I earn 15€
Why such differences?
And from the beginning I receive too many mails asking me to
"drop the price"

12 July 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Wolter,

Thank you for providing us with your feedback.

We would like to inform you that the selling fees applied to each item sold help us offer free shipping labels and insure packages for sellers in over 40 countries.

Your seller price is communicated to you at the time of deposit, as well as when a Member submits a price offer.

The rates for selling fees vary based on the item's price.

You can view our complete chart at the following link:

https://faq.vestiairecollective.com/hc/en-gb/articles/24659638721425-Seller-Selling-Fees

If you need any additional information, please feel free to reach out.

Best regards,
The Vestiare Collective team

Rated 5 out of 5 stars

Excellent service

Excellent service

24 February 2026
Vestiaire Collective logo

Reply from Vestiaire Collective

Dear Andreas,

Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!

Best regards,
The Vestiaire Collective team

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