Hug Life  Reviews 

4,257
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 601 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making interactions pleasant and productive. People appreciate the thorough explanations, clear communication, and the overall easy and smooth process, which made complex tasks feel simple. Many consumers highlight receiving excellent value, with better coverage at a reasonable or even reduced cost, often saving them money. Reviewers also felt valued, noting that staff took the time to understand their individual needs and provided unhurried, patient assistance, ensuring decisions were well-informed and suitable.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

Service

Clients share positive opinions on service, consistently highlighting the friendly, professional, and... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease and clarity of the... See more

Price

Customers had positive experiences with price, often finding great value and affordable options that fit... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you Kelly Hough for taking time with me and provide me with upgrading live insurance! Thanks to your recommendations I fell better prepared for unseen future. You're a true gem! 💎🤓

Rated 5 out of 5 stars

I spoke with William Redgrave, who was really nice, professional and helpful. He explained all of my options, making sure all of my needs were covered and more accurate than my current policy, with a... See more

Rated 5 out of 5 stars

Laura Niles was brilliant! Was very patient with me and took her time to explain everything to me and more importantly understood my needs and ended up securing me a plan which includes way more than... See more

Rated 5 out of 5 stars

I spoke with William today to discuss life insurance/critical illness cover for myself and my husband! He was very thorough and non judgmental of our current circumstances. He wanted to get the best c... See more


Company details

  1. Insurance Broker
  2. Income Protection Insurance Company
  3. Life Insurance Agency

Written by the company

Specialists in Financial Protection Products


Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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5.0

All reviews

(4,257)

584 reviews in the last 12 months

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Rated 5 out of 5 stars

Mortgage and critical illness cover review

I spoke with laura niles today from hug life and she helped me to switch my life insurance and critical illness cover to the best deal possible and explained the differences in my upgrade. Laura is very knowledgeable, professional and friendly and made me feel like my questions were not silly. I would highly recommend this company if you want to know exactly what you are paying for!

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Cameron was very friendly and professional

Cameron called me and took the time to explain everything, find cover that worked for me and my personal circumstances and was extremely friendly in the process. As a very busy person I wasn't the easiest to contact but Cameron made sure to call me at a time (or 2) convenient to myself and my schedule to ensure my cover was up to date and most appropriate for me. Couldn’t thank him enough for his help and I’ve come away from it all with cover that gives me peace of mind

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Oliver - highly recommended

Oliver helped secure a great life insurance policy to cover the costs of our mortgage if the worst was ever to happen! Hoping it won’t ever be needed but it’s peace of mind knowing we are are fully covered. Oliver provided a great service to us and answered all our questions. Many thanks Oliver 😁

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Insurance Policy review call


I had a call from Oliver Wilson from Hug Life to discuss our current insurance policies and to see if they could get us a better deal especially as our situation had changed. He was very knowledgeable and helped me choose the best policies for our needs and deal for us. He explained everything clearly from the start. He also called back at the agreed times. I would definitely recommend if you’re looking for life insurance.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Helen Brierley was amazing explained…

Helen Brierley was amazing explained everything so you understood terms and there was no pressure to go ahead with anything if you didn't want . She made it 1-1 like she knew you not just a person at the end of the phine

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Kelly is amazing

Kelly is amazing. Thorough and always finds away to make this process a nice one who wants to discuss life insurance. But it’s needed and she does a great job. Thanks Kel

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Cameron was amazing he talked us…

Cameron was amazing he talked us through the different levels of insurance and made sure this was applicable for us as a young family. He kept in mind our wishes at all times and I would highly recommend him and the services we received.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service, great experience

Helen called me today and took the time to explain everything, find cover that worked for me and my personal circumstances and was extremely friendly in the process. Couldn’t thank her enough for her help today and I’ve come away from it all with cover that gives me peace of mind

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Painless Life Insurance

Life Insurance is something we all have but dont pay much attention to. It was nice to have the document reviewed by William Redgrave and the young lady who initiated the call. William was polite, respectful of my time, had a good sense of humour when asking
questions and very patient when listening to my answers.

Explanations were given clearly and direct. Anything that i didnt understand, William broke down with examples that i could connect with in everyday life.

It was nice to be able to chat without being bombarded with policy jargon. One thing that really stood out about William, waa the way that the costings of the Life Insurance was calculated. At no time did I feel pressured for a 'hard sell' . William suggested plans that were not only suitable for me but my finances too. It makes a refreshing change to find a company like that, but then what can you expect from a company called 'Hug Life'.

I am wary to recommend organisations to others, but i will in this instance. Lets hope the excellent service continues.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Laura was a lovely and helpful person

Laura was a lovely and helpful person, she went everything through with me detail by detail and she has an amazing patient in explaining everything she was just lovely in overall thank you so much for your time Laura

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Seemless

Will made the experience incredibly easy to understand, and we set up a policy that reflected not only what I can afford, but that protects the most important things, which are my children.

19 February 2026
Unprompted review

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