Hug Life  Reviews 

4,257
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 601 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making interactions pleasant and productive. People appreciate the thorough explanations, clear communication, and the overall easy and smooth process, which made complex tasks feel simple. Many consumers highlight receiving excellent value, with better coverage at a reasonable or even reduced cost, often saving them money. Reviewers also felt valued, noting that staff took the time to understand their individual needs and provided unhurried, patient assistance, ensuring decisions were well-informed and suitable.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

Service

Clients share positive opinions on service, consistently highlighting the friendly, professional, and... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease and clarity of the... See more

Price

Customers had positive experiences with price, often finding great value and affordable options that fit... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you Kelly Hough for taking time with me and provide me with upgrading live insurance! Thanks to your recommendations I fell better prepared for unseen future. You're a true gem! 💎🤓

Rated 5 out of 5 stars

I spoke with William Redgrave, who was really nice, professional and helpful. He explained all of my options, making sure all of my needs were covered and more accurate than my current policy, with a... See more

Rated 5 out of 5 stars

Laura Niles was brilliant! Was very patient with me and took her time to explain everything to me and more importantly understood my needs and ended up securing me a plan which includes way more than... See more

Rated 5 out of 5 stars

I spoke with William today to discuss life insurance/critical illness cover for myself and my husband! He was very thorough and non judgmental of our current circumstances. He wanted to get the best c... See more


Company details

  1. Insurance Broker
  2. Income Protection Insurance Company
  3. Life Insurance Agency

Written by the company

Specialists in Financial Protection Products


Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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5.0

All reviews

(4,257)

584 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was able to finally have a conversation…

Was able to finally have a conversation due my busy schedule I missed alot of calls. Went through my plan effortlessly, everything was described to the dots. Such a pleasant call with Helen Brierley. Made a long dull process very interesting with her bubbly character.

Thank you Helen, you are a credit to your employer.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Kelly over delivers

Kelly really understood my requirements and was able to offer me sone options and more importantly allowed me time to consider without rushing me into a plan. She explained the plan very well, with a clear and concise attitude- very well done

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Received a call today from the most…

Received a call today from the most wonderfully call handler Laura who was amazing from start to finish explaining g everything ensuring I understood everything that was available to me and enabling me to make the best informed choice….i now have a policy which is affordable and meets all my needs and I can’t thank her enough 😘

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Kelly Hough, absolutely fantastic!

I personally dealt with a lovely lady called Kelly Hough, she was FAB! She made the whole process as quick and as easy as possible she’s didn’t cut any corners and explained everything so clearly for me to understand. She explained all benefits available to me and suggest ways to get me even more benefits! Highly recommend her! Thank you so much Kelly!

4 March 2026
Unprompted review
Rated 5 out of 5 stars

I first used Hug life a couple of years…

I first used Hug life a couple of years ago, Laura was exceptional then, and due to a change of circumstances I reached out to her again because I was really pleased with her service, she goes through everything in depth and the best part is you can tell that she is smiling when she is on the phone with you

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Kelly was really accommodating and…

Kelly was really accommodating and waited until we had completed on the sale of a house before ringing us back at a convenient time. She advised what was best for our circumstances and explained things clearly. She managed to find us a fantastic deal that fit best with us. Really friendly service and would recommend to anyone ☺️Thanks kerry

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Laura Niles explained everything thoroughly, going through my requirements which I was fully happy with before taking out the new policy.

27 February 2026
Unprompted review

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