Everyone, especially Celi, at Vertu Honda Exeter was very polite, friendly and helpful and made sure we understood everything involved in the purchase of our new car. We were kept well informed of pro... See more
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Location
Switch locationMatford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD Exeter, Devon, GB
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Really friendly company who applied no pressure but were warm and funny. Andy was considerate and friendly, taking plenty of time to talk me through all of the features of the car. Mathew was charming... See more
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We called into the dealership just to have a look and experienced good old fashion "service' and were looked after really well. We werent rushed and just given the facts so we could make up our minds... See more
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Buying a new car nowadays is a whole new experience. The purchase is paperless which can cause confusion with older clients. Vertu ought to keep this in mind! Generally the staff were pleasant and... See more
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Company details
About Vertu Motors - BMW Exeter
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Matford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD, Exeter, Devon, United Kingdom
- 0330 012 2325
4.9
Excellent
355 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Excellent Sales Service From Exeter Vertu
The Sales person at Exeter, from our first visit in Jan 26, was very helpful, knowledgeable, professional and friendly. We were not necessarily going to purchase a Landrover and had other makes in mind.
Kai instantly understood our requirements and directed us to models which were compatible and took us for 2 test drives. His knowledge of the vehicles and understanding of our requirements were the deciding factor in going on to purchasing not 1 but 2 Land rovers!
In Kai's absence we were very well looked after by other members of the Sales team in Exeter who were all very helpful and professional.
Exeter is not our closest Landrover dealer, but we had the best possible advice and help from them and I would recommend anyone considering a Landrover to make the visit to Exeter. The extra miles were worth the excellent service we have received.
12 January 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for taking the time to share such positive feedback. I’m delighted to hear that your experience with the team in Exeter was so supportive from your very first visit. It’s wonderful to know that Kai’s knowledge, professionalism, and understanding of your requirements played such a key role in helping you choose not just one, but two Land Rovers.
It’s also great to hear that other members of the team looked after you so well in Kai’s absence. Your comments about travelling the extra distance for the level of service you received mean a great deal, and we truly appreciate your recommendation.
Kind regards,
Matthew
Very helpful from start to finish…
Very helpful from start to finish especially Lucy she made it very easy
20 March 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for your lovely feedback. I’m so pleased to hear everything was helpful from start to finish, and it’s wonderful to know that Lucy made the whole process so easy for you. We really appreciate your kind words.
Many thanks,
Chloe
Helen and Ryan were so helpful and…
Helen and Ryan were so helpful and handled everything with professionalism and humour
19 March 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Suzanne,
Thank you for sharing your feedback. I’m really pleased to hear Helen and Ryan made the experience both professional and enjoyable. It’s great when a team can balance expertise with a bit of humour — it makes the whole process feel that much more comfortable.
I’m glad they looked after everything so well for you.
Kind regards,
Dean
Ben Fantastic
Ben our sales advisor was great from start to finish any questions i had he made sure they were answered always
making sure i was happy and understood
what was happening so yes very happy with Ben,the only disappointing thing was the cleaning of the car we noticed a few things that were not quite up to standard
19 March 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Mr Landen,
Thank you for taking the time to leave us a 5‑star review. We’re delighted to hear that you had such a positive experience with Ben at Vertu BMW Exeter.
It’s wonderful to know that he supported you so well throughout the process — answering all your questions, keeping you informed, and ensuring you were comfortable and happy at every stage. We’ll be sure to pass on your kind words to him.
We’re sorry to hear, however, that the cleaning of your car did not meet the high standards we aim to deliver. Your feedback is really important, and we appreciate you highlighting this so we can address it with the team and improve moving forward.
If there’s anything more we can do to support you or put this right, please don’t hesitate to get in touch. We hope you enjoy your new BMW, and thank you again for your honest feedback.
Kind regards,
Liza.
I’m trusted ,confident and comfortable
I’m trusted ,confident and comfortable
17 March 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Mark,
Thank you for taking the time to leave us a 5‑star review. We're really pleased to hear that you felt trusted, confident, and comfortable during your experience at Vertu BMW Exeter.
Your feedback means a lot to the team, and we’re delighted that your visit left such a positive impression. If there’s anything you ever need, we’re always here to help.
Kind regards,
Liza.
Professional and engaging staff
Professional and engaging staff , made the whole process easy and efficient
18 March 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you, Lisa, for taking the time to leave this wonderful 5‑star review.
We’re delighted to hear that the team at BMW Exeter provided professional and engaging service, making the entire process easy and efficient for you. Your feedback is greatly appreciated and will certainly be shared with the team.
If there’s ever anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Liza
SMOOTH TRANSACTION
SMOOTH TRANSACTION, BEN WAS VERY CLEAR AND EFFICIENT AT ALL TIMES.
17 March 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon,
Thank you for your review — I’m really pleased to hear everything went smoothly for you. It’s great to know Ben was clear, efficient, and supportive throughout the process, helping make the whole experience straightforward.
I appreciate you taking the time to share your feedback.
Kind regards,
Dean
Excellent service
From start to finish the service was excellent. I felt listened to and valued as a customer. There was no hard sell, just practical advice and support from Charlotte. Lots of communication again from Charlotte who also made collecting my beautiful new Mini an exciting day - complete with practical support for getting to know the car before we drove off!
17 March 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Gail,
Thank you so much for taking the time to share such a wonderful review. I’m delighted to hear your experience was excellent from start to finish, and that you felt listened to and valued throughout the process.
It’s fantastic to know Charlotte made everything smooth, supportive, and exciting — from offering practical advice with no pressure, to keeping you well‑updated, and finally making collection day special. It sounds like she went above and beyond to make sure you were completely comfortable with your beautiful new MINI before you set off, which is exactly the experience we aim to deliver.
Thank you again for your kind feedback — it really means a lot.
Kind regards,
Dean
My new car from Vertu Landrover Exeter.
The process of buying my new car from Vertu Landrover Exeter was seamless. The team are great and they make the whole experience worthwhile. Helen, Pete and Stuart are all very knowledgeable and that adds to doing business with them. Highly recommended.
17 March 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you, Terry, for taking the time to leave this excellent 5‑star review.
We’re delighted to hear that your experience purchasing your new car from Vertu Land Rover Exeter was seamless from start to finish. It’s wonderful to know that Helen, Pete, and Stuart all contributed to making the process smooth, enjoyable, and worthwhile. Their knowledge and expertise clearly made a positive impression, and your high recommendation means a great deal to the whole team.
If there’s anything more we can help you with as you enjoy your new car, please don’t hesitate to get in touch.
Kind regards,
Liza
Just wanted to Vertu in Exeter for a…
Just wanted to thank Vertu BMW in Exeter for our lovely new 1 series bmw I would like to say a special thanks to Richard Perrett who goes above and beyond to look after the customer and makes each one feel special, many thanks also to the team Jenny and Stuart Edgecombe
13 March 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Jennifer,
Thank you so much for taking the time to leave this wonderful 5‑star review. We’re delighted to hear that you’re enjoying your new BMW 1 Series, and it’s fantastic to know that your experience at BMW Exeter was such a positive one.
A special thank you for your kind words about Richard — he takes great pride in looking after his customers, and it’s lovely to hear that he made you both feel valued throughout the process. We’ll make sure your feedback is shared with him and the rest of the team.
Thank you again, Jenny and Stuart, for choosing us. We hope you enjoy every moment in your new BMW.
Kind regards,
Liza.
Scott was so helpful all the way…
Scott was so helpful all the way through the process. 10/10 would recommend Scott Hillier from Vertu Renault Exeter
14 March 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Amber
Thank you for your fantastic feedback. We're delighted to hear that Scott was so helpful throughout the entire process. Your 10/10 recommendation for Scott Hillier at Vertu Renault Exeter means a great deal to us.
Kind regards
Dawn
My new Mini Countryman
My journey started back in 2025, when I visited BMW Mini in Exeter. After a successful Mini Countryman test drive with Charlotte Barlow, I placed my order. The support during the process was first class. Charlotte was always speedy with her replies to my many emails. Along came the day to collect my new car and the appointment was orchestrated down to the last detail when I was made to feel very special and I have never had an unveiling before- I even drove it straight out of the showroom!
12 March 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for sharing such a lovely review. It’s wonderful to hear that your experience from test drive to collection was so smooth and enjoyable. Charlotte will be delighted to know her support, quick communication and attention to detail made the process feel special — including the unveiling and driving your new Mini straight out of the showroom. We’re thrilled you had such a memorable handover.
Many thanks,
Chloe
Very nice experience
Very nice experience buying the Velar i have just purchased . Kai and the team were more than helpful without being pushy. Can't fault the service I received.
7 March 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for your great feedback. We’re delighted to hear you had such a positive experience purchasing your Velar, and it’s wonderful to know Kai and the team were so helpful without ever being pushy. We really appreciate your kind comments and are glad the service couldn’t be faulted.
Kind regards, Keith
Great experience all round.
The staff are professional, knowledgeable, friendly and super enthusiastic.
Everything was completed without delay and the whole process was very smooth
7 March 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Jo,
Thank you for your lovely review. I’m really pleased to hear the team were professional, knowledgeable, friendly and enthusiastic — that’s exactly the experience we aim to deliver. It’s great to know everything was handled promptly and that the whole process felt smooth from start to finish.
Kind regards,
Dean
Great customer service
Great customer service by Ian. Made buying a car nice, simple and quick.
18 February 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
CopilotHere’s a warm and professional reply for George’s review:
Hi George,
Thank you so much for your brilliant 5‑star review! We’re delighted to hear that Ian provided great customer service and made the process of buying your car nice, simple and quick. He’ll be really pleased with your feedback.
We truly appreciate you taking the time to share your experience with Vertu BMW Exeter.
Kind regards,
Liza
Volvo Ventu Exeter
Great service from receptionist arrival - welcoming ? Valerie and service from Harrison -salesperson - fitted me in - and sorted with a new car very quickly
15 February 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi there,
Thank you for your wonderful 5‑star review! We’re delighted to hear that you received great service from the moment you arrived, and it’s lovely that Valerie made you feel so welcome. It’s also fantastic to know that Harrison was able to fit you in and help you secure your new car so quickly.
Your feedback is truly appreciated by the team at Vertu BMW Exeter.
Kind regards,
Liza
Happy Customer
Very happy with the service we received from Harrison Dibble of Vertu Volvo Exeter He was welcoming, helpful and informative throughout the whole purchase.
On the collection day we were warmly welcomed by a manager, again helping to make the whole process enjoyable.
1 March 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Peter,
Thank you for your excellent 5‑star review. We’re delighted to hear that Harrison provided such welcoming, helpful and informative service throughout your purchase. It’s also wonderful to know that the warm welcome from the manager on collection day made the experience even more enjoyable for you.
Your feedback is greatly appreciated, and we’re thrilled you had such a positive experience at BMW Exeter.
Kind regards,
Liza
No more sleeps
No more sleeps.
Great service from start to finish.
All handled by Gary. Top man.
1 March 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi William,
Thank you for your brilliant 5‑star review. We’re delighted to hear that your experience at BMW Exeter was excellent from start to finish. Gary will be thrilled with your kind words — he’s certainly a top man!
Enjoy your new car!
Kind regards,
Liza
Our salesman at Vertu Exeter was a very…
Our salesman at Vertu Exeter was a very socialable guy called Myers. He spent a long time helping us find the exact mini we wanted and there was no problem having it brought down from York. Everything about the transaction was explained clearly. The handover of the car had a very personal touch to it.The whole process was smooth and professional. Other dealerships could learn a lot from your customer focus approach and very competitively priced 'add ons'.
If we could give Myers 11 out of 10 we would. Thank you
25 February 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Kate,
Thank you for your wonderful 5‑star review! We’re delighted to hear that Myers at BMW Exeter provided such a friendly, supportive and personalised experience. It’s great to know he took the time to help you find the exact MINI you wanted and arranged for it to be brought down from York without any trouble.
We’re also really pleased that everything in the transaction was explained clearly and that the handover felt personal and special. Your kind words about our customer‑focused approach and competitively priced add‑ons mean a great deal — and we know Myers will be thrilled with your “11 out of 10” praise!
Thank you again for taking the time to share such fantastic feedback.
Kind regards,
Liza
Highly recommended
From the start of the process to the final hand over everything was extremely smooth I could not fault a thing.
Myers made us feel very relaxed and kept us updated throughout the process.
Having the car covered in the showroom ready for us to reveal was a lovely touch.
Myers is without doubt a credit to BMW and Vertu
25 February 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for your wonderful feedback. We’re delighted to hear that everything ran so smoothly from start to finish and that Myers made you feel relaxed and well‑informed throughout. The showroom reveal is a special moment, and we’re glad you enjoyed that touch.
Myers will be thrilled to hear your kind words — he truly is a credit to both BMW and Vertu.
Kind regards,
Keith
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