I have been using the company Vape360 for quite some time now. Ever since I stopped smoking rollups & tobacco & switched to vaping Vape360 is the company I've always used. They have always been reliab... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Best and most reliable vape supplier I've used. Been a regular customer for nearly 2 years since swapping ciggys for vape. And in all orders have been trouble free, quick delivery and free deliv... See more
Company replied
Great service, easy communication. Great prices and deals been using for 2.5 Years only had one problem was rectified quickly and replacement sent out. Quick delivery, and points earnt for bonus off y... See more
Company replied
Easy to navigate website which has loads of relevant and very helpful information, especially for a newbie to vaping like myself. I easily found the piece of kit I needed and at a great price. Orderi... See more
Company replied
Company details
Written by the company
Vape 360 is the UK vape industry's leading online e-cig vape store which delivers vaping essentials including, e-cigarette starter kits, vape hardware and e-liquids. Vape 360 offers free delivery on all orders with same day dispatch and the best customer service in the vape industry.
Contact info
3 Sagar St, M8 8EU, Manchester, United Kingdom
- 0161 818 4666
- contact@thevape360.com
- vape360.co.uk
4.4
Excellent
303 reviews
Replied to 81% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Only place I shop for my vapes
Only place I shop for my vapes . Always a good price compared to the high street shops . Great delivery time and always well packaged
15 January 2026
Unprompted review
Had a problem with DPD with the vapes…
Had a problem with DPD with the vapes that I had ordered. DPD said it was having problems delivering to my address. Got in touch with vape 360 and they sent me some more very good company to deal with all the time.
20 January 2026
Unprompted review
Great products
Great products, the best internet prices and a fab selection on vapes and vape products. Only down side is they use Evri delivery service….not the best!
14 January 2026
Unprompted review
Excellent all round service
It’s my 2nd time ordering from Vape 360 & as with my first order it was a very straightforward process. The website is very user friendly & my order arrived very quickly. Can highly recommend!
9 January 2026
Unprompted review
great products and prices
shopped for many years
great products and prices, quick delivery!
would highly recommend
14 January 2026
Unprompted review
Reliable and efficient !
Quite often have good deals on liquids and vapes....with a good selection of both. My orders always arrive promptly and correct.
What's not to like !?
4 January 2026
Unprompted review
Fantastic company
Fantastic company. Super fast delivery. I order frequently and have never been disappointed. More than happy to highly recommend 😊
2 January 2026
Unprompted review
They have a great range very easy to…
They have a great range very easy to find and order what you want and fast delivery
5 January 2026
Unprompted review
It was a good idea to have shipping…
It was a good idea to have shipping protection, I do think its a shame that you have to feel you need it after all your order shouldn't go missing ?.
But my previous order did go missing Evri said delivered to my address on 24th December but it wasn't, it did however turn up two days ago .But I did get shipping insurance in case it happened again.The website its self is very good and shipping your orders quickly and vapes are great and good value for money thankyou .
4 January 2026
Unprompted review
Always a good service.
Always a good service.
Great value, quick delivery.
19 December 2025
Unprompted review
Sent out the wrong vapes
Sent out the wrong vapes. Spoke to customer service and the best they could offer was 30% back in store credit. Won't be using this company again
14 December 2025
Unprompted review
Purchased several orders and always…
Purchased several orders and always received well wrapped..Customer service was a great help and great prices and a good range of vapes and flavours
12 December 2025
Unprompted review
very poor quality and service
costumer services very poor they have contact number which doesn't even work plus it says next day delivery I order Saturday it came on Tuesday so this next day delivery
6 December 2025
Unprompted review
Apple blackcurrant nic liquid
First time I've tried this flavour & it it nice flavour & satisfying.
Will definitely purchase again.
Also I've been using Vape360 for quite some time & I am very happy with the service. I do not use any other company cos Vape 360 is the better one
12 December 2025
Unprompted review
Order Not Received & No Response from Vape360
Have been using Vape360 for a couple of months but I am frustrated at my latest experience. My order was allegedly shipped on 4th December but as of today 8th December the Royal Mail Tracking is still showing item not received!! I have tried 3 times to find out what is happening including via WhatsApp but 0 reply!
8 December 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your feedback. We did respond to your email, and we can confirm your order has now been delivered. The delay was caused by the courier’s weekend schedule and peak-season backlog. We sincerely apologise for the inconvenience.
If you need any more help, please email us at contact@vape360.co.uk
Regards,
Team Vape 360
My last order took 5 days until I…
My last order took 5 days until I finely received the order. And as I had to pay with my uber account my 2 vapes cost me nearly £40 . So I hope you understand my disappointment with the order.
27 November 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
We're sorry to hear about the delay with your recent order. Due to the courier’s peak-season backlog, some deliveries have been taking longer than usual.
Please share your order number with us at contact@vape360.co.uk
so we can investigate this further and help avoid such issues in the future.
Regards,
Team Vape 360
Definitely recommend this company
Definitely recommend this company, very helpful, and fast delivery, will definitely purchase more products from them.
4 December 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you so much for your kind words! We're glad to hear you were happy with our service and fast delivery. We truly appreciate your support and look forward to serving you again.
Regards,
Team Vape 360
Always great service,very quick…
Always great service,very quick delivery usually within 48 hours of ordering.
7 November 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for the wonderful feedback! We're delighted that you found our service helpful and your delivery quick. We appreciate your trust and can’t wait to have you shop with us again.
Regards,
Team Vape 360
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