Van Monster - Wakefield Reviews 108

So I bought a van from Van Monster Wakefield and the sales guy Lewis was very helpful helping me source the specific van I needed. I bought that van, got a great price for my car part exchange which was more than any other garage offering by a substantial amount. Very happy. However I had 5 issues with the van in total, 4 were for ad blue which is common for this model van but the warranty they gave me sorted it out each time. Unfortunately the van then had quite a serious issue prompting a complaint from myself to van monster Wakefield. They answered very promptly and couldn’t be more helpful. Mark Frazer offered to exchange the van for a newer model at no extra cost to me and also refunded the amount I paid for a van rental while mine was out of action and also agreed to pay for the new van to be sign written.

They went above and beyond what I expected and have certainly secured my customer when I need a new van in a few years! Amazing service.

Chris from van.monster was very efficient and certainly took the time to go through all our options. Also when my husband and I buy a car we find often, even though I am the main driver they just ask my husband opinion. Chris did not do this, he spoke to us both which was great.

Lewis was very kind and considerate and patient when taking me out on a test drive.
The sale was as easy as it could be.

Went looking for a van with no knowlodge or exeprience, visited a few locations before and after visiting Van Monster..Met a salesman called Lewis Bingham during our first to visit to Van Monster. Lewis was very helpfull which finaly resulted in us returning to him at Van Monster to purchase a van from him....Great product, and excelent service from Lewis.

I received fantastic customer service from Lewis @ Wakefield. He was very helpful and informative which filled me with confidence when purchasing a vehicle from Van Monster.
Even after the purchase, if I had any issues Lewis was more than happy to help with any proceedings.
Thanks Lewis !

Buying a van is a minefield but this place is legit and sells good vans for good prices with a good customer service would definitely recommend and use them again when getting a new van.

Brilliant service from Lewis. Kept me up to date all through to the exchange. Love our new van and will definitely not go anywhere else. Thanks again, Neil

Lewis was very helpful and made everything seamless
Thank you

I was apprehensive about buying a secondhand vehicle online but it could not have gone any more smoothly or faster.

The firm have a clear process for dealing with suppling a car or van. The process is completely centred around the client or customer experience. I was given clear estimates of time, what came next, phone calls back and appointment times. Everything was very smooth, I'd say perfect buying experience.

Lewis from Wakefield branch looked after us, very knowledgeable, respectful and professional. A+ Excellent

The sales executive who dealt with us "Chris Evans" was first rate as was the rest of the team there, they made us weclcome and explained everything about the process and the required paperwork to complete the transaction. When I next purchase a vehicle Van Monster will be the first place I will look and I will be recommending them to my friends and family.

I was abit spectical buying a vehicle from anywhere other than a main dealership however Lewis made sure that I had all the information I needed (without asking) before I went ahead.

Lewis wasn't one of those salesman who put pressure on you to purchade and he made sure that everything went smoothly. He was always available to answer any questions I had and is credit to the company!

Been dealing with Lewis Bingham from Wakefield branch for last couple of weeks to buy a new van after ours was written off. So friendly and helpful. He sorted a van out for my son earlier in the year. Wouldn't go anywhere else.

Really well looked after from start to finish, everything was explained thoroughly through the purchasing process, very professional.

The whole Van Monster buying experience is the best. From the start to finish Lewis handled it all perfectly, great communication throughout and a very lovely and honest guy. Also got a ridiculously good deal on the car I bought and it was in pristine condition so I couldn't be happier.i would definitely recommend Van monsters for cars and for vans and thanks again to Lewis in particular.

Lewis Bingham has provided exemplary customer service and has made purchasing my Audi TT a great experience. Lewis has kept me informed at every step of the way, as I purchased the car online and gave me every confidence that the car was exactly as I wanted. Excellent service , thank you Lewis.

Excellent service throughout. From choosing the van to sorting out the purchase and then collecting the van, the service provided by Lewis was second to none.
Everything went so smoothly and I am pleased with my purchase. I would highly recommend Van Monster at Wakefield.

Purchased our lovely new car through van monster, we dealt with Mark Frazer and he was fantastic throughout, nothing was too much trouble and the purchase of my new car was very simple. Mark had my new car ready to collect straight away. Would highly recommend van monster. *****

I was a little bit nervous buying without seeing the vehicle but Chris Evans guided me through the process and when the driver dropped it off I was delighted. Compared to a local dealer the price was excellent value.

From the first phonecall, Chris and Lewis were pleasant and well mannered. It was easy to schedule both a viewing and test drive (after showing my licence) of the car I was interested in. When it came to purchasing the vehicle, it was clearly explained beforehand what documents I would need to provide.