Amazing service. Unit arrived with 30 hrs of ordering. Well packed etc. Would recommend and will use again.
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Good value, quality product and great service. The radiator I bought was missing one of the chrome end caps (manufacturer error) - a quick phone call, no quibble… two spare caps arrived within 24 hour... See more
Agreed to give full refund due to faulty TRV valve then stopped replying to messages on eBay when requested return address. Having to dispute the transaction with my bank now. The guarantee they offer... See more
Company replied
Excellent products and very competative prices - these were quality TRV valves, weighty & solid, not at all like the cheap looking ones you can get elsewhere for almost the same price!! Well packed &... See more
Company details
Information provided by various external sources
We sell a large range of Radiator Valves. Priding ourselves on our choice, quality and customer service.
Contact info
Unit 3 Parc Caer Seion, LL32 8FA, Conwy, United Kingdom
- 01492 593336
- info@valvekings.com
- valvekings.com
4.5
Excellent
293 reviews
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Replied to 100% of negative reviews
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People also looked at
Good Value and fast delivery
15 April 2022
Really pleased with the service
Really pleased with the service. Great selection all keenly priced. Ordering easy as items in stock and delivered the next day.
13 April 2022
Item arrived very quickly and well…
Item arrived very quickly and well packaged. Item as described and a great price. Highly recommend *****
10 April 2022
Radiator valves
Ordered copper radiator valves; they arrived next day and quality very good.
30 March 2022
Bought a radiator and it arrived…
Bought a radiator and it arrived quickly. It was a different colour than I anticipated so I phoned to arrange a collection and refund. I was told to email a request which I did but had no reply. After lots of emails and telephone calls I finally got confirmation that I could have a refund. They do not collect items so had to pay £16 to have a sent back by a courier. (It was the smallest radiator they sell, so ridiculous price to post back) They then deducted a further £10 from my refund for delivering it to me in the first place! So my return cost me £26!! Ridiculous. Wish I’d used a large internet store who would have collected it for free and given me a full refund!
26 March 2022
Unprompted review
Reply from Valve Kings
Hi Andrew,
We have tried to look into your return but have been unable to find a return on the system under your display name.
Whilst we photograph all our radiators in a photography booth for the most accurate image we can provide, sometimes a customer’s devices screen will darken/lighten the images which we have no control over.
Kind regards,
Valve Kings
Great Value Valve Kings!
Really impressed with my traditional corner radiator valves. Had previously bought from a different supplier for a lot more but actually the exact same product.
Customer service was helpful too before I ordered, answering my questions clearly and in a friendly manner. To top all that, delivery was prompt and at no extra charge.
What more could you ask!
6 March 2022
Very easy and efficient organisation.
Very easy and efficient organisation to deal with.
20 February 2022
Extremely late delivery
Website claimed that the item was in stock, this is the reason I ordered the item.
Order placed on the 02/01/22 with a 3-5 day delivery. I called Valve kings on the 11/01/22 when my order had not arrived, as they did not contact me to confirm late delivery.
I was told the item would be delivered by 25/01/22. I queried this as stock availability suggested otherwise. An inconsistent message was given by the colleague who took the call.
It is the 26/01/22 and the item has not been delivered. I have not received a follow up call either. This is why I have given a bad 1 star rating
26 January 2022
Reply from Valve Kings
Hi Dayle,
We are sorry that you have experienced a subpar experience, this is not our usual service and we always inspire to improve.
Regarding your situation. We originally shipped your order on the 4th of January for delivery on the 5th, however the couriers managed to lose your parcel. The couriers had not advised us that they had lost the parcel but when you contacted us, we actioned it as quickly as possible. We were not able to offer an immediate replacement due to this being a branded product zero UK stock availability. We advised that stock would be available again on the week starting the 24th with expected delivery at some point that week. We were not able to give an exact delivery date due the current issue in the shipping ports.
The item has come back into stock this morning and your order was collected this afternoon by the courier and will be with you tomorrow. We have emailed your tracking information directly to you.
Once again, many apologies.
Kind regards,
Valve Kings
Failed to acknowledge the cancellation…
Failed to acknowledge the cancellation placed a few miuntes after palcing order, which was in erro and dispatched the good, despit being on holida and being unconractable.
3 January 2022
Reply from Valve Kings
Hi Harris,
I have looked into your order and can see you placed the order on the 27th of December. We shipped your order on the 29th as this was the only working day we were open during the festive period. You notified us that the you would like to cancel your order on the 30th a few hours after the item had been delivered. We did email you on the 4th of January our first day back advising that you can return your item for a refund. We received no prior or further contact from yourself.
If you would still like to return the item feel free to get in touch with us via email or over the phone on 01745 341685.
Kind regards,
Valve Kings
Item exactly as required- very helpful…
Item exactly as required- very helpful guys - couple of questions answered quickly and efficiently.
1 December 2021
Excellent speedy service and helpful…
Excellent speedy service and helpful folk at the end of the phone. What more could you want?
21 November 2021
Slight problem quickly fixed
Slight damage when arrived, but sorted out v.quickly. Recommend.
5 November 2021
Great Service
4 November 2021
Good pricing
Good pricing, very quick delivery, excellent communication, would use again.
2 November 2021
Good service and next day delivery
2 November 2021
Valve Kings Radiator
First time using Valve Kings they were very good to deal with. They kept me informed on the status of the item I ordered. I have not fitted the radiator yet, but the quality looks very good.
19 October 2021
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