Valve Kings Reviews 

293
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Amazing service. Unit arrived with 30 hrs of ordering. Well packed etc. Would recommend and will use again.

Rated 5 out of 5 stars

Good value, quality product and great service. The radiator I bought was missing one of the chrome end caps (manufacturer error) - a quick phone call, no quibble… two spare caps arrived within 24 hour... See more

Rated 1 out of 5 stars

Agreed to give full refund due to faulty TRV valve then stopped replying to messages on eBay when requested return address. Having to dispute the transaction with my bank now. The guarantee they offer... See more

Company replied

Rated 5 out of 5 stars

Excellent products and very competative prices - these were quality TRV valves, weighty & solid, not at all like the cheap looking ones you can get elsewhere for almost the same price!! Well packed &... See more

Company details

  1. Boiler and Heating Service

Information provided by various external sources

We sell a large range of Radiator Valves. Priding ourselves on our choice, quality and customer service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

293 reviews

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4.5

All reviews

(293)

23 reviews in the last 12 months

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Rated 1 out of 5 stars

Brought a vertical radiator at a cost…

Brought a vertical radiator at a cost of 250 pound, when the Plummer put it in the wall the one section was bent. I emailed on the Monday saying it was not satisfactory to which I was told take a photo of the packaging, I had thrown this away Iv emailed several times of which no reply. The Faulty goods act says that if a product is not as it should be & you notified within 30 days your entitled to a refund.

19 September 2022
Unprompted review
Valve Kings logo

Reply from Valve Kings

Unfortunatelly as the pictures provided confirmed and we advised in response to your original email, the radiator had already been fully installed onto your central heating system.
All goods should be fully inspected prior to installation. Despite this we would have still started a claims process if the standard images of the supporting packaging had been provided (in-line with the online returns process) Unfortunatelly all the packaging had also been disposed of so we were unable to start this.
If the goods had been checked on arrival prior to installation then this would have been handled as per our returns T&Cs

Rated 5 out of 5 stars

Good quality product great service

I am very impressed with the quality and service provided by Valve King. The items arrived very quickly and were very well packed. They were easy to fit and look great. I would certainly purchase from them again.

29 August 2022
Rated 3 out of 5 stars

Product seems good but not sure about…

Product seems good but not sure about the rest. Order was due within 2 days - using APC logistics. It didn’t arrive. Called both APC and Valve Kings on Saturday morning - no answer, but we’re supposed to be open. Called APC again Monday, no answer. Called Valve Kings and CS answered and promised call back - didn’t happen BUT the part did arrive the next day. It could be that the company is good but who knows and I suspect using APC, although cheap, is not doing much for their business.

13 September 2022
Valve Kings logo

Reply from Valve Kings

Hi Paul,

Many thanks for your review. Having reviewed your order this morning I can see that APC attempted delivery the day after your order on the 6th, but as no one was in the address the delivery was carded with instructions to rearrange the delivery.

Unfortunately we are closed over the weekend and our contact page outlines this information.

We did receive a call on Monday morning and actioned the item to be delivered on the Tuesday and for it to be left safe if not in.

Kind regards,
Lee @ Valve Kings

Rated 4 out of 5 stars

Different colour than their website shows

Did not check that the item purchased was the same colour as their website photo and apparently it wasn't even similar
Had to request a return.
Having said that , Morgan was a polite person and a refund was given quickly
May use again but would have to see a photograph of the actual one they would send before buying
Another one was suggested that looked great
May try this one , but once bitten ?
Otherwise I would have given them ⭐⭐⭐⭐⭐

11 July 2022
Rated 5 out of 5 stars

Very pleased with the service

Very pleased with the service. I emailed to enquire when to expect delivery and promptly received a reply with the details. Item arrived very well packed but it has not been fitted yet so as long as it works well too, I will e very happy

22 June 2022
Rated 5 out of 5 stars

Excellent customer service

I ordered a heating element which was out of stock. They contacted me promptly and offered a higher wattage substitute at the same price which was delivered next day. This is the second time I have dealt with this supplier and will do so in the future.

21 April 2022
Rated 5 out of 5 stars

The best service 🙌

The best service 🙌
Ordered a copper finish towel radiator before 2pm and it was delivered the next day!!!
Very pleased with the radiator appearance but as it's yet to be installed can't comment on performance.
Had a need to call prior to ordering and found the chap who answered very helpful and polite 😀
Based on this experience so far I'd happily recommend Valve Kings.

20 April 2022

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