A straightforward transaction, delivered as detailed - shame Royal Mail "couldn't get access" (I have lived here for 30 years and was here all day - no barriers)
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See what reviewers are saying
Excellent products and very competative prices - these were quality TRV valves, weighty & solid, not at all like the cheap looking ones you can get elsewhere for almost the same price!! Well packed &... See more
Prompt Service with excellent courier. However slightly disappointed with the quality of this particular radiator in that the chromed wall bracket was significantly bent. This must of left the fac... See more
Company replied
Purchased 16-3-23. Good service & quality I spent over an hour searching for this particular radiator before I located yours. It isn’t being installed until next month, however, I have unpacked i... See more
Company details
Information provided by various external sources
We sell a large range of Radiator Valves. Priding ourselves on our choice, quality and customer service.
Contact info
Unit 3 Parc Caer Seion, LL32 8FA, Conwy, United Kingdom
- 01492 593336
- info@valvekings.com
- valvekings.com
4.4
Excellent
284 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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A straightforward transaction
A straightforward transaction, delivered as detailed - shame Royal Mail "couldn't get access" (I have lived here for 30 years and was here all day - no barriers)
30 March 2026
This joke company have a 14 day return…
This joke company have a 14 day return policy, which even if you are within this time frame, will take 25% "restocking fee". I bought a radiator which was the wrong colour, with £20 return fee and 25% restocking fee would have meant i lost over £80. Utterly ridiculous.
8 January 2026
Reply from Valve Kings
Our Terms and Conditions in relation to returns are clearly stated on our website and are in-line with online selling practices. Within the 14 days your change of mind return request would have been dealt with as per these standardised terms. Unfortunately, your return request was outside of this period which is where the issue lies. Despite being outside of time, we still made a gesture of goodwill to allow the return of the item with a re-stocking fee as you have stated. When a customer changes their mind on an order which has been delivered, we are not refunded by the couriers who we have paid to deliver the original order. We also have to make sure the goods, once returned are in perfect re-sellable condition so they can go back to stock.
I am still waiting for the delivery of…
I am still waiting for the delivery of my package. I was told someone from your organisation would call me with an update instead you’ve asked for this survey before I have received what I have purchased from you. Would you please let me know when I am going to receive my brushed brass grand barfor my bathroom?
31 December 2025
Reply from Valve Kings
Good Morning,
Our first contact was with yourself yesterday after you had advised the item hadn't been delivered.
Having checked this with the courier, Parcelforce lost your original item over the Christmas period. Subsequently a replacement has been shipped out yesterday and is due for delivery today.
Your contact details were passed across to parcelforce and they should have text you regarding the delivery happening today between 12:15pm - 6:15pm.
Should you require the consignment number please contact us directly so we can share this with you.
Kind regards,
Valve Kings
Good price delivery very quick
It was a good price and delivery was quick,unfortunately got the wrong size wanted to change it for the correct size but they don’t accept returns.
24 November 2025
Great service
30 October 2025
Great Customer experience
Good price, quick FREE delivery and easy to get hold of and speak to someone about the technical details before placing the order online. Will use again
30 October 2025
Great customer service and speedy delivery
Great customer service and speedy delivery, thank you so much and also for your advice over the phone. Will definitely source again from here, thank you!
29 September 2025
Simple checkout procedure and quick…
Simple checkout procedure and quick free delivery. Perfect thanks.
26 September 2025
Very helpful staff
Very helpful staff, proactively contacted me to ask a question about my order
24 September 2025
This is my second purchase
This is my second purchase. Products perform well, nice design, good price and easy installation
25 August 2025
Maybe Valve kings, certainly not radiator kings
I ordered a radiator and valves, which were in stock and were marked to be delivered the next day (if ordered before 2 pm, I ordered at 12:36 pm). I received tracking details and was pleased to see expected delivery on the next day. However, only the valves arrived, no sign of the radiator. No new tracking details were shared. I contacted customer support and received a message the next morning saying the radiator would arrive that day. Again, a full time waiting, but no delivery. Contacted customer support again and I was told it would be chased and someone would call me back. This again didn't happen, so I had to contact them yet again. Finally, the next day I received some new tracking details and my radiator arrived later that day. Much later delivery than advertised, and we had to rebook the plumber. Not great!
29 July 2025
Reply from Valve Kings
Apologies to hear the slight delay with your radiator. As the radiator you ordered had a central glass mirror it is shipped with a specialist courier who are in the main extremenly good with their delivery dates, handling of goods and email communication. On this occasion it would appear the valves from your order were delivered next day but the radiator missed the next day overnight transfer.
Prompt delivery.
29 June 2025
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