V Tac Reviews 

163
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the quick responses and helpfulness of the staff in resolving issues. Many people appreciate the prompt and professional handling of their cases, often receiving replacements or solutions without fuss. However, some people were dissatisfied with product quality, reporting instances of items failing prematurely or arriving with missing components. A few other people also felt that certain products posed safety concerns, with reports of products malfunctioning.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and reliability. Some customers reported severe... See more

Customer service

Users describe positive interactions with customer service, with many reviewers praising the excellent and... See more

Service

Reviewers mention positive feedback about service, with many describing it as impressive and excellent.... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the helpfulness and professionalism of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received my replacement light today, thank you all involved for a quick response and how it was handled, however good a product or service is things go wrong or fail that’s life it’s how they are r... See more

Rated 5 out of 5 stars

I had an issue with my V-TAC LED controller, and even though the store I bought it from had closed down, the V-TAC team went above and beyond to help. They handled my case quickly and replaced the... See more

Rated 5 out of 5 stars

Kyla from V-Tac was extremely helpful in resolving a missing clip issue. Lights had been ordered from Toolstation but arrived missing the fixings clips on 4 of the items. A small amount of extra packa... See more

Rated 5 out of 5 stars

I’ve had a fantastic experience with V Tac, and I’m genuinely impressed. The product I bought was great value and worked beautifully. When I reached out to their support team, they were quick to respo... See more

Company replied


Company details

  1. Energy Equipment and Solutions
  2. Solar Energy Equipment Supplier

Written by the company

Founded in 2009, V-TAC was developed and designed to not only bring sustainable LED lighting solutions to your homes but to also keep adding value to energy-efficient solutions covering more than 70 countries throughout Europe, Asia Pacific, Africa, Middle East, and the USA. As a result of our relentless pursuit of excellence, we have been listed in the London Stock Exchange Group’s 1000 Companies to Inspire Europe. We believe in offering high quality LED solutions while keeping innovation at the core of everything we do. Boasting a portfolio of over 2500 lighting products, V-TAC has utilized its brand value and R&D efforts into innovating beyond lighting solutions into categories like smart home solutions and wireless speakers. The six new product branches under the V-TAC brand has enabled us to successfully expand our portfolio to more than 3500 products. We are committed to our business & are our constantly evolving to better serve our customers. We believe in not just lighting up your world with our LED lighting but also connecting it with our diversified range of smart home & audio products, adding value to every life we touch.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

163 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(163)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The quality is not looking good so far

The quality is not looking good so far, ten bulbs have been installed about twenty minutes and we have two failures in the first five minutes. Absolutely rubbish quality control...Avoid this company (and their products).
Will update the review once I find out what their customer service is like...!

25 March 2022
Unprompted review
Rated 1 out of 5 stars

Have a VTAC colour changing floodlight

Have a VTAC colour changing floodlight. Simply cannot get it to connect. It's supposed to be bluetooth controlled but it won't show up as a device even when I manually try to connect. It's just a white manual LED panel. No fancy bluetooth control or colour changing facility. I have to reiterate what others have said that this is a scam. BTW all the positive reviews match the pidgeon English in the instructions. Clearly they are written by the employees!

14 February 2022
Unprompted review
V Tac logo

Reply from V Tac

Dear Sinclair,
We are sorry for the inconvenience you faced. We are assuming that this is either a Bluetooth or Wifi connection, which can have some issues if your signal is not strong enough.
Please contact our customer service team on customercare@vtacexports.com or call 02072991212 so we can see if there is anything extra, we can assist you with.
Best Regards, V-TAC

Rated 1 out of 5 stars

VTAC wireless lights nightmare.

We have about 30 V Tac ceiling lights. They are proving to be an absolute nightmare. Frequently dropping off the system and often impossible to reconnect. Some work fine while others within half a metre distance will not connect or stay connected. From our experience they are not fit for purpose.

31 October 2021
Unprompted review
V Tac logo

Reply from V Tac

Dear Lone,

We are sorry for the inconvenience you faced. We are assuming that this is either a Bluetooth or Wifi connection, which can have some issues if your signal is not strong enough. Please contact our customer service team on customercare@vtacexports.com or call 02072991212 so we can see if there is anything extra we can assist you with.

Best Regards,
V-TAC

Rated 4 out of 5 stars

fake reviews

In the interest of transparency i will leave my original review, i don't take back the "fake reviews" comment, that isn't a wise move for business in the West VTac, we see through it. I must however now state that i received good customer service since all of this and things definitely seem to be improving on that front. If i take the time to write a bad review the least i can do is amend it when it things improve. Availability of customer service contact details still isn't great but they're improving. Stars changed from 1 to 4 for the effort put into my issue. (Trustpilot need to open their eyes to fake reviews.. look at the way those 5 star reviews are written, come on.. I am a genuine purchaser from Amazon.. NON-EXISTENT customer service.. cheap shoddy products.. even Amazon can't give me the contact details for the manufacturer for the fake 5yr warranty..)

4 October 2021
Unprompted review
V Tac logo

Reply from V Tac

Dear John, Apologies for the delayed response. Please contact our customer service team on customercare@vtacexports.com or call 02072991212 so we can see if there is anything extra we can assist you with.

Rated 1 out of 5 stars

5 year warranty. I could be replacing forever

I bought 6 led battens from a distributor all with the "5 Year" guarantee. In the first few days 1 went faulty. In a week another. Now a replacement and yet another. The distributor seems great but NO email response from V-Tac and half the product plus a replacement has gone faulty within just a few weeks. Costs more to do the work than the product value.

18 August 2021
Unprompted review
Rated 5 out of 5 stars

Very professional. All range of L.E.D products

Very professional spoke to a guy called Nash. Very helpful and easy to talk to Very professional decorum. The products are very high spec. Excellent prices and wide range of products from smart , cctv and all aspects of L.E.D products. One of the best company's I have ever come across.

23 March 2021
Unprompted review
Rated 5 out of 5 stars

Lighting

Lighting, I bought all my home lights from VTAC.

Specially the 3 colour tone in 1 with Bluetooth and Smart App. Easy to manage them individually or in groups. Then I shared this app to my family members and they were delighted to control.

The colour just works as we select them on phone, even after such a long period no issues. Not just these, all the lights, my whole house is set, so much style and choices. Anything that I bought, hasn't gone faulty yet.

It saves time and money to buy such things that last long, specially when fitting cost is so high.

22 March 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic company and products

Fantastic company and products. Have been trading with this company for a long time and they have one of the widest range of LED Lights in their catalog. Prices and service also excellent. Would highly recommend.

22 March 2021
Unprompted review
Rated 5 out of 5 stars

I have been using Vtac Lightings…

I have been using Vtac Lightings fittings,bulbs and gadgets from half a decade and have never been let down.
Amazing quality at most affordable prices.A must try company for the range of products under one roof for all lighting needs.

21 March 2021
Unprompted review
Rated 5 out of 5 stars

Amazing company.

I have been using V-TAC for the past 3 years. I'm very much happy with their products and whenever I am in need of LED products for my business, my go to company is V-TAC. One of the best features of this company is that I get good quality products for a reasonable and affordable price, and my customers have been content with my installations of V-TAC products.

20 March 2021
Unprompted review
Rated 1 out of 5 stars

It's a scam

It's a scam! I installed a row of nine spotlights a few months ago & six have so far "popped". Don't buy these products, they just don't work.

20 October 2020
Unprompted review
Rated 1 out of 5 stars

One star may be a little generous.

One star may be a little generous.
The fittings supplied to illuminate a whole office floor were so bad, even after the second batch of replacements were fitted we had to take out and replaced all with new.
Even had the UK sales director come to site to witness how bad the quality actually were.
Replaced with upgraded units but Director stated compensation would be arranged for the outlay of labour to replace all the faulty units, this was quickly rescinded and a pathetic u turn of a discount for future works was offered.

Poor quality and even poorer customer relations!

14 January 2020
Unprompted review
Show reviews in all languages. (163 reviews)

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