I received my replacement light today, thank you all involved for a quick response and how it was handled, however good a product or service is things go wrong or fail that’s life it’s how they are r... See more
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Company details
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Founded in 2009, V-TAC was developed and designed to not only bring sustainable LED lighting solutions to your homes but to also keep adding value to energy-efficient solutions covering more than 70 countries throughout Europe, Asia Pacific, Africa, Middle East, and the USA. As a result of our relentless pursuit of excellence, we have been listed in the London Stock Exchange Group’s 1000 Companies to Inspire Europe. We believe in offering high quality LED solutions while keeping innovation at the core of everything we do. Boasting a portfolio of over 2500 lighting products, V-TAC has utilized its brand value and R&D efforts into innovating beyond lighting solutions into categories like smart home solutions and wireless speakers. The six new product branches under the V-TAC brand has enabled us to successfully expand our portfolio to more than 3500 products. We are committed to our business & are our constantly evolving to better serve our customers. We believe in not just lighting up your world with our LED lighting but also connecting it with our diversified range of smart home & audio products, adding value to every life we touch.
Contact info
Unit 5A, Tungsten Park, Collets Way, Downs Road, , OX29 0AX, Witney, United Kingdom
- 02072991212
- customercare@vtacexports.com
- v-tac.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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The quality is not looking good so far
The quality is not looking good so far, ten bulbs have been installed about twenty minutes and we have two failures in the first five minutes. Absolutely rubbish quality control...Avoid this company (and their products).
Will update the review once I find out what their customer service is like...!
Have a VTAC colour changing floodlight
Have a VTAC colour changing floodlight. Simply cannot get it to connect. It's supposed to be bluetooth controlled but it won't show up as a device even when I manually try to connect. It's just a white manual LED panel. No fancy bluetooth control or colour changing facility. I have to reiterate what others have said that this is a scam. BTW all the positive reviews match the pidgeon English in the instructions. Clearly they are written by the employees!

Reply from V Tac
VTAC wireless lights nightmare.
We have about 30 V Tac ceiling lights. They are proving to be an absolute nightmare. Frequently dropping off the system and often impossible to reconnect. Some work fine while others within half a metre distance will not connect or stay connected. From our experience they are not fit for purpose.

Reply from V Tac
fake reviews
In the interest of transparency i will leave my original review, i don't take back the "fake reviews" comment, that isn't a wise move for business in the West VTac, we see through it. I must however now state that i received good customer service since all of this and things definitely seem to be improving on that front. If i take the time to write a bad review the least i can do is amend it when it things improve. Availability of customer service contact details still isn't great but they're improving. Stars changed from 1 to 4 for the effort put into my issue. (Trustpilot need to open their eyes to fake reviews.. look at the way those 5 star reviews are written, come on.. I am a genuine purchaser from Amazon.. NON-EXISTENT customer service.. cheap shoddy products.. even Amazon can't give me the contact details for the manufacturer for the fake 5yr warranty..)

Reply from V Tac
5 year warranty. I could be replacing forever
I bought 6 led battens from a distributor all with the "5 Year" guarantee. In the first few days 1 went faulty. In a week another. Now a replacement and yet another. The distributor seems great but NO email response from V-Tac and half the product plus a replacement has gone faulty within just a few weeks. Costs more to do the work than the product value.
Very professional. All range of L.E.D products
Very professional spoke to a guy called Nash. Very helpful and easy to talk to Very professional decorum. The products are very high spec. Excellent prices and wide range of products from smart , cctv and all aspects of L.E.D products. One of the best company's I have ever come across.
Wide variety of LED products @ best…
Wide variety of LED products @ best prices
Lighting
Lighting, I bought all my home lights from VTAC.
Specially the 3 colour tone in 1 with Bluetooth and Smart App. Easy to manage them individually or in groups. Then I shared this app to my family members and they were delighted to control.
The colour just works as we select them on phone, even after such a long period no issues. Not just these, all the lights, my whole house is set, so much style and choices. Anything that I bought, hasn't gone faulty yet.
It saves time and money to buy such things that last long, specially when fitting cost is so high.
Fantastic company and products
Fantastic company and products. Have been trading with this company for a long time and they have one of the widest range of LED Lights in their catalog. Prices and service also excellent. Would highly recommend.
Great service and unbeatable prices.
I have been using Vtac Lightings…
I have been using Vtac Lightings fittings,bulbs and gadgets from half a decade and have never been let down.
Amazing quality at most affordable prices.A must try company for the range of products under one roof for all lighting needs.
Great customer service
Great customer service. Good quality products. Very satisfied with the supplier. Have been buying only from vtac for over 7 years
Very good products reasonable prices…
Very good products reasonable prices good services
Amazing company.
I have been using V-TAC for the past 3 years. I'm very much happy with their products and whenever I am in need of LED products for my business, my go to company is V-TAC. One of the best features of this company is that I get good quality products for a reasonable and affordable price, and my customers have been content with my installations of V-TAC products.
I have 20 pcs GU10 end 9 panels 60/60…
I have 20 pcs GU10 end 9 panels 60/60 from 2 years end work very good !
Thank you VTAC ! Good products!
It's a scam
It's a scam! I installed a row of nine spotlights a few months ago & six have so far "popped". Don't buy these products, they just don't work.
One star may be a little generous.
One star may be a little generous.
The fittings supplied to illuminate a whole office floor were so bad, even after the second batch of replacements were fitted we had to take out and replaced all with new.
Even had the UK sales director come to site to witness how bad the quality actually were.
Replaced with upgraded units but Director stated compensation would be arranged for the outlay of labour to replace all the faulty units, this was quickly rescinded and a pathetic u turn of a discount for future works was offered.
Poor quality and even poorer customer relations!
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