I received my replacement light today, thank you all involved for a quick response and how it was handled, however good a product or service is things go wrong or fail that’s life it’s how they are r... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with my V-TAC LED controller, and even though the store I bought it from had closed down, the V-TAC team went above and beyond to help. They handled my case quickly and replaced the... See more
Kyla from V-Tac was extremely helpful in resolving a missing clip issue. Lights had been ordered from Toolstation but arrived missing the fixings clips on 4 of the items. A small amount of extra packa... See more
I’ve had a fantastic experience with V Tac, and I’m genuinely impressed. The product I bought was great value and worked beautifully. When I reached out to their support team, they were quick to respo... See more
Company replied
Company details
Written by the company
Founded in 2009, V-TAC was developed and designed to not only bring sustainable LED lighting solutions to your homes but to also keep adding value to energy-efficient solutions covering more than 70 countries throughout Europe, Asia Pacific, Africa, Middle East, and the USA. As a result of our relentless pursuit of excellence, we have been listed in the London Stock Exchange Group’s 1000 Companies to Inspire Europe. We believe in offering high quality LED solutions while keeping innovation at the core of everything we do. Boasting a portfolio of over 2500 lighting products, V-TAC has utilized its brand value and R&D efforts into innovating beyond lighting solutions into categories like smart home solutions and wireless speakers. The six new product branches under the V-TAC brand has enabled us to successfully expand our portfolio to more than 3500 products. We are committed to our business & are our constantly evolving to better serve our customers. We believe in not just lighting up your world with our LED lighting but also connecting it with our diversified range of smart home & audio products, adding value to every life we touch.
Contact info
Unit 5A, Tungsten Park, Collets Way, Downs Road, , OX29 0AX, Witney, United Kingdom
- 02072991212
- customercare@vtacexports.com
- v-tac.co.uk
4.3
Excellent
163 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from V Tac
Happy to provide excellent service in a timely manner, Tiziano. We appreciate you taking the time for this review.
Kyla
Kyla, From the orders team, is great. She is very quick with pricing, product amendments and very good at offering alternative products. She is pleasant and very friendly. A very good member of the VTAC team.
6 November 2023
Unprompted review
Reply from V Tac
Thank you, GH for acknowledging how good Kyla is. Thank you for your business with us!
Speedy response to quote request.
2 November 2023
Unprompted review
Reply from V Tac
Always ready to provide what you need in a timely manner, Yesss! Thank you for your feedback.
Customer focused and very helpful.Satisfactory conclusion
Customer focused and very helpful.
8 November 2023
Unprompted review
Reply from V Tac
We greatly appreciate you noticing what we do. Thank you!
Reply from V Tac
Thank you for your appreciation to our customer service team. We strive to provide the best service to our clients.
Guarantee return…
Hi had a issue with a item contacted customer service item replaced straight away
Great service
13 October 2023
Unprompted review
Reply from V Tac
Thank you for noticing our efficiency. We appreciate you patronizing our service.
Excellent service by reggie..much…
Excellent service by reggie..much appreciated!
13 October 2023
Unprompted review
Reply from V Tac
Thank you for the positive review, Michael. Reggie indeed is one of our aces. We are proud that he was able to help you with your needs.
My Contact was Reggie Macalinao a true professional at his job
My Contact was Reggie Macalinao who is so professional in handling problems, my emails were responded within 24hrs (sometimes less) - nothing was a problem to him. He explained the fault in the fittings (which made sense). Now awaiting replacement fittings, 7-9 days. Very pleased with V-Tac and the result.
1 October 2023
Unprompted review
Reply from V Tac
We are pleased that Reggie was able to provide you with a service that is truly exceptional and that made you happy! Thank you for acknowledging Reggie's and V-tac's effort to make our customers happy.
Great customer service
Great customer service and very quick turnaround on a lighting design.
15 September 2023
Unprompted review
Reply from V Tac
Thank you, Mark! We are pleased that our customer service team was able to meet your standards. We look forward to more transactions with you.
Very efficient quick response as ever
13 September 2023
Unprompted review
Reply from V Tac
We commit to provide stellar service to our clients and that includes efficiency. It is nice to know that you've been serve quickly. We are glad to do business with you.
We cannot fault the after sales service…
We cannot fault the after sales service with this company!!
Any issues, queries or problems, rest assured a dedicated member of the team will resolve it swiftly with the least fuss.
A great company to deal with !!
13 September 2023
Unprompted review
Reply from V Tac
Thank you for the kind words, Wendy! Definitely after sales service is in continuous journey of improvement and enhancement. The feedback you gave will definitely push us more to be on our best day in day out. We are glad you only have good things to say about the team and the company. Have a great day!
What more could a wholesaler want?
What can I say, Daniel, Kyla, Rohan, the full VTAC Squad - exemplary customer service backed by well made, well presented and excellently priced product - what more could a wholesaler want?
13 September 2023
Unprompted review
Reply from V Tac
We take pride in our people. They really are the core of the service we provide. Thank you for acknowledging the team. We will ensure that Daniel, Kyla, Rohan, and the entire squad knows your commendation, Hershil! Thank you so much!
Thank you
The issue I had with a couple of batten fittings was dealt with by
Reggie and the service he provided was courteous and complete and which could not be bettered.
Thank you.
13 September 2023
Unprompted review
Reply from V Tac
Thank you for your time leaving us this review. Reggie is one of our key players in the team and we are glad that he was able to assist you that left you with positive experience. Your feedback is definitely appreciated.
Disappointing
Our experience with V-TAC has been disappointing, to say the least. They have consistently neglected our needs, causing unnecessary delays and frustration. Dealing with credits and refunds has been a time-consuming ordeal, further straining our relationship.
Perhaps the most significant letdown has been their failure to provide a dedicated account representative who maintains regular contact. In the past, we had hoped for a fruitful business partnership with V-TAC, but their lack of attentiveness and follow-through has made it clear that they are not committed to fostering a mutually beneficial relationship.
Overall, our interactions with V-TAC have left us feeling neglected and undervalued as a customer. We regret that what could have been a promising partnership has fallen short of our expectations.
12 September 2023
Unprompted review
Reply from V Tac
Dear David,
We are very sorry to hear you had a bad experience. We have a national sales team for our BtoB customers that cover all postcodes in the UK.
Please can you write back to us with your company details and address so we can ensure your dedicated area sales manager will reach out to you immediately. If you ever have any issues with credit/debit, warranty, logistics, and any other matters, our customer service team are here to help, call us on 02072991212 or email us on customercare@vtacexports.com.
We look forward to hearing back from you so we can fix what went wrong with your account, and get you back to the high standards experienced by our other partners.
This message has been escalated to the UK Sales Director who would like to get in touch with you once you pass over your details.
Having worked with VTAC for a number of…
Having worked with VTAC for a number of years, I have always found their customer service levels to be excellent
12 September 2023
Unprompted review
Reply from V Tac
Always our pleasure to do business with you, Mr. Wilkinson. Customer service team is grateful for how you see our excellence. We truly appreciate a client like you.
Great Service FANTASTIC PRODUCTS
Great Service , products fantastic. very easy to deal with . sales team A1
I will be buying from them again.
12 September 2023
Unprompted review
Reply from V Tac
We are lost for words with the kind comments you have for our company and service. We would love to serve you again, Mr. Hutchison. Do not hesitate to reach out for any inquiries you may have. Take care!
Reply from V Tac
We are glad that you liked our product. We look forward to having more transactions with you! V-tac values customers like you.
These guys are fantastic
These guys are fantastic. They know their stuff and are always on hand to answer any questions.
Thanks
6 September 2023
Unprompted review
Reply from V Tac
Thank you! We're delighted to hear that you consider us fantastic. We will always strive for more to provide better customer service for clients like you!
Helpful and friendly customer service
Helpful and friendly customer service. Good products, used all around the home.
24 November 2022
Unprompted review
Reply from V Tac
We appreciate you choosing V-tac. Our customer service team is always grateful and is willing to help clients like you. Until our next transaction!
Amazing customer service from the sales…
Amazing customer service from the sales team, products are in great condition and my customers are always happy.
1 September 2023
Unprompted review
Reply from V Tac
We take pride in what we do, and it's customers like you who make it all worthwhile. Thanks for choosing us!
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