Main line phone not working for several days- rang UW to see how bill wd be affected if we changed to 2 mobile phones.....staff member checked & there was a fault on our particular line. This was sort... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’re having heat pump installed and I wanted to know how to disconnect the gas supply to stop the standing charges. It boils down to getting the meter removed by contacting UW when the gas is turned... See more
Company replied
I like the way you keep me updated on the highs and lows of the pricing of fuel. Also very competitive on insurances The last time I rang UW I spoke to a person so I hope that is still happening. N... See more
Company replied
Overall experience is very positive. Prices are fair, support responds quickly and online systems are easy to use. Only if I could get my smart meter and faster internet it would be great.
Company replied
Company details
- Internet Provider
- Cashback Provider
- Electric Utility Company
- Energy Supplier
- Telecommunications Service Provider
About Utility Warehouse
Written by the company
Utility Warehouse is the UK’s only genuine multiservice provider. We bundle energy, broadband, mobile, and insurance into one bill, saving our customers time and money on their essential home services.
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
Contact info
508 Edgware Road, NW9 5AB, London, United Kingdom
- 0333 777 0 777
- uw.co.uk
4.2
Great
81K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Thank you UW
At first I had problems with the internet but it soon got sorted out now I’m problem free
Thank you U W
26 July 2026
Reply from Utility Warehouse
Hi Terry,
Thank you for taking the time to share your feedback. We're pleased to hear that your internet issues were resolved and that everything is now working well for you.
We appreciate your patience while this was being sorted and we're glad to know you're now problem free.
Cheers,
The Utility Warehouse Team
Don’t have to wait too long in the…
Don’t have to wait too long in the queue for phone call to be answered. Pleasant staff who take time to understand the problems you’re having and explain things in a plain simple way. Quick to offer a solution to the problem. Phone call over, well done.
26 July 2026
Reply from Utility Warehouse
Hi Andrew,
Thanks for taking the time to leave a review.
We're really pleased to hear you had a positive experience with our team and that your query was handled quickly and clearly. We appreciate your kind words and support.
Cheers,
The Utility Warehouse Team
Probably biggest scammers
Probably biggest scammers.
They gonna do nothing to suck your money. They delaying to keep higher prices.
2 August 2026
Unprompted review
Reply from Utility Warehouse
Hi,
We're sorry to read that you feel this way. We understand it's disappointing when your experience doesn't meet your expectations, and we appreciate you taking the time to share your feedback.
Thanks,
The Utility Warehouse Team
Because I can speak to a real person
Because I can speak to a real person, not to one waiting .
26 July 2026
Reply from Utility Warehouse
Hi Rita,
Thanks for taking the time to leave a review.
We're really pleased to hear you appreciate being able to speak with our team when you need support. We appreciate your kind words.
Cheers,
The Utility Warehouse Team
Broadband issues
The person who I spoke to was very helpful and talked me through what I needed to do
26 July 2026
Reply from Utility Warehouse
Hi,
Thanks for taking the time to leave a review.
We're really pleased to hear our team was able to talk you through everything and provide the support you needed. We appreciate your kind words.
Cheers,
The Utility Warehouse Team
My experience with UW is great
My experience with UW is great, ranging from the Cash back, energy and mobile. Fare bills, it feels good when you spend and get something in return and the mobile coverage is superb. Not forgetting the friendly customer service. They're amazing.
Thanks for all your services
23 July 2026
Reply from Utility Warehouse
Hi Christian,
Thanks for taking the time to leave such a lovely review.
We're really pleased to hear you’re enjoying the Cashback Card, your services and the support from our team. We appreciate your kind words and support.
Cheers,
The Utility Warehouse Team
A great new company
I've been with this company around 3 months now. They set everything up for me whilst I was in hospital. I cannot fault them. And they are saving me a fortune
1 August 2026
Reply from Utility Warehouse
Hi Frederique,
Thanks for taking the time to leave such a lovely review.
We're really pleased to hear you’ve had such a positive start and that our team was able to make things easier for you. We appreciate your support and kind words.
Cheers,
The Utility Warehouse Team
Very helpful and polite
Very helpful and polite. Reassured me that my broadband problem would be sorted out quickly, and it was!
25 July 2026
Reply from Utility Warehouse
Hi,
Thanks for taking the time to leave a review.
We're really pleased to hear our team was able to reassure you and get your broadband issue sorted quickly. We appreciate your kind words and support.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Betty,
Thanks for taking the time to leave a review.
We're really pleased to hear you’ve had a great experience. We appreciate your support.
Cheers,
The Utility Warehouse Team
Perfect in every way
31 July 2026
Reply from Utility Warehouse
Hi Julie,
Thanks for taking the time to leave a review.
We're really pleased to hear you’ve had such a positive experience. We appreciate your support and kind words.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Angela,
Thanks for taking the time to leave a review.
We're really pleased to hear you’ve had such a positive experience with our team. We appreciate your kind words and support.
Cheers,
The Utility Warehouse Team
Very helpful
2 August 2026
Reply from Utility Warehouse
Hi Joy,
Thanks for taking the time to leave a review.
We're really pleased to hear you found our team helpful. We appreciate your support and kind words.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi,
Thanks for taking the time to leave a review.
We're really pleased to hear you’ve found our team helpful and knowledgeable. We appreciate your kind words and support.
Cheers,
The Utility Warehouse Team
Excellent customer service
Excellent customer service, great efficiency, quieres resolved swiftly by knowledgeable staff, who are also very helpful with any questions. Great to have bills all in one place, makes budgeting much easier. Their charges are competitive.
2 August 2026
Reply from Utility Warehouse
Hi Stefania,
Thanks for taking the time to leave such a lovely review.
We're really pleased to hear our team has been able to support you and that having everything together is making life a little easier. We appreciate your kind words.
Cheers,
The Utility Warehouse Team
Great company with many great offers to…
Great company with many great offers to help you save money
2 August 2026
Reply from Utility Warehouse
Hi Stephen,
Thanks for taking the time to leave a review.
We're really pleased to hear you’re enjoying the value and benefits available. We appreciate your support and kind words.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi,
Thank you for taking the time to share your feedback. We're pleased to hear you’re happy with our products and appreciate your kind words.
Cheers,
The Utility Warehouse Team
really helpful and unbiased advice from…
really helpful and unbiased advice from Ali regarding my internet.
1 August 2026
Reply from Utility Warehouse
Hi Jacky,
Thanks for taking the time to leave a review.
We're really pleased to hear Ali was able to provide helpful advice and support. We’ll be sure to pass on your kind words.
Cheers,
The Utility Warehouse Team
Very good answered my question
25 July 2026
Reply from Utility Warehouse
Hi Denise,
Thanks for taking the time to leave a review.
We're really pleased to hear your question was answered and that we could help. We appreciate your support.
Cheers,
The Utility Warehouse Team
I love using utility warehouse
I love using utility warehouse. Competitive prices, getting bills into one place, good communications and overall good service.
31 July 2026
Reply from Utility Warehouse
Hi Kim,
Thanks for taking the time to leave a review.
We're really pleased to hear you’re enjoying the value, communication and simplicity of having everything together in one place. We appreciate your support.
Cheers,
The Utility Warehouse Team
Great service .
1 August 2026
Reply from Utility Warehouse
Hi Mr Andrews,
Thanks for taking the time to leave a review.
We're really pleased to hear you’ve had a great experience. We appreciate your support and kind words.
Cheers,
The Utility Warehouse Team
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