Main line phone not working for several days- rang UW to see how bill wd be affected if we changed to 2 mobile phones.....staff member checked & there was a fault on our particular line. This was sort... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’re having heat pump installed and I wanted to know how to disconnect the gas supply to stop the standing charges. It boils down to getting the meter removed by contacting UW when the gas is turned... See more
Company replied
I like the way you keep me updated on the highs and lows of the pricing of fuel. Also very competitive on insurances The last time I rang UW I spoke to a person so I hope that is still happening. N... See more
Company replied
Overall experience is very positive. Prices are fair, support responds quickly and online systems are easy to use. Only if I could get my smart meter and faster internet it would be great.
Company replied
Company details
- Internet Provider
- Cashback Provider
- Electric Utility Company
- Energy Supplier
- Telecommunications Service Provider
About Utility Warehouse
Written by the company
Utility Warehouse is the UK’s only genuine multiservice provider. We bundle energy, broadband, mobile, and insurance into one bill, saving our customers time and money on their essential home services.
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
Contact info
508 Edgware Road, NW9 5AB, London, United Kingdom
- 0333 777 0 777
- uw.co.uk
4.2
Great
81K reviews
Asks customers to review
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Very helpful
2 August 2026
Reply from Utility Warehouse
Hi Joy,
Thanks for taking the time to leave a review.
We're really pleased to hear you found our team helpful. We appreciate your support and kind words.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi,
Thanks for taking the time to leave a review.
We're really pleased to hear you’ve found our team helpful and knowledgeable. We appreciate your kind words and support.
Cheers,
The Utility Warehouse Team
Excellent customer service
Excellent customer service, great efficiency, quieres resolved swiftly by knowledgeable staff, who are also very helpful with any questions. Great to have bills all in one place, makes budgeting much easier. Their charges are competitive.
2 August 2026
Reply from Utility Warehouse
Hi Stefania,
Thanks for taking the time to leave such a lovely review.
We're really pleased to hear our team has been able to support you and that having everything together is making life a little easier. We appreciate your kind words.
Cheers,
The Utility Warehouse Team
Great company with many great offers to…
Great company with many great offers to help you save money
2 August 2026
Reply from Utility Warehouse
Hi Stephen,
Thanks for taking the time to leave a review.
We're really pleased to hear you’re enjoying the value and benefits available. We appreciate your support and kind words.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi,
Thank you for taking the time to share your feedback. We're pleased to hear you’re happy with our products and appreciate your kind words.
Cheers,
The Utility Warehouse Team
really helpful and unbiased advice from…
really helpful and unbiased advice from Ali regarding my internet.
1 August 2026
Reply from Utility Warehouse
Hi Jacky,
Thanks for taking the time to leave a review.
We're really pleased to hear Ali was able to provide helpful advice and support. We’ll be sure to pass on your kind words.
Cheers,
The Utility Warehouse Team
Very good answered my question
25 July 2026
Reply from Utility Warehouse
Hi Denise,
Thanks for taking the time to leave a review.
We're really pleased to hear your question was answered and that we could help. We appreciate your support.
Cheers,
The Utility Warehouse Team
I love using utility warehouse
I love using utility warehouse. Competitive prices, getting bills into one place, good communications and overall good service.
31 July 2026
Reply from Utility Warehouse
Hi Kim,
Thanks for taking the time to leave a review.
We're really pleased to hear you’re enjoying the value, communication and simplicity of having everything together in one place. We appreciate your support.
Cheers,
The Utility Warehouse Team
Great service .
1 August 2026
Reply from Utility Warehouse
Hi Mr Andrews,
Thanks for taking the time to leave a review.
We're really pleased to hear you’ve had a great experience. We appreciate your support and kind words.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Ian,
Thanks for taking the time to leave a review.
We're really pleased to hear you've had a great experience across the board. We appreciate your continued support.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Melanie,
Thanks for taking the time to leave a review.
We're really pleased to hear your issues were sorted quickly and efficiently. We appreciate your support and kind words.
Cheers,
The Utility Warehouse Team
Terrible customer service…
We have had more and more problems with our broadband. This week we got speeds around 0.55 mbit/s. My other half spent an hour with their customer service yesterday provided detail and photos and availability. This morning they could not find any trace of the information and i had to spend another hour providing details photos and availability. They would not say when a technician could attend. We decided that life is too short for this and bought broadband from a different provider
1 August 2026
Unprompted review
Reply from Utility Warehouse
Hi Alexander,
We're sorry to read about your experience. We understand how frustrating it must be to experience ongoing broadband issues and then have to repeat information you've already provided.
We'd like to look into this for you, so we'll be sending you a request for your details. Once we receive them, we'll review your experience in full.
Thanks,
The Utility Warehouse Team
Great customer service but connecting is slow & not very helpful.
I called customer service several times to activate the new SIM and keep my old phone number. Each time I spoke to a rep, they were professional, friendly and helpful, especially as I really didn't know what I was doing.
However, it's a very long wait before you speak to a human and I found the options menu a bit confusing which meant the whole process was more complicated and longer than necessary.
31 July 2026
Reply from Utility Warehouse
Hi,
Thank you for taking the time to share your feedback. We're pleased to hear our team were professional, friendly and helpful while supporting you with activating your new SIM and keeping your existing number.
We appreciate your comments around the wait times and the options menu, and we'll take this feedback on board as we’re always looking for ways to improve the service and experience we provide.
Cheers,
The Utility Warehouse Team
There is always someone on the end of…
There is always someone on the end of the phone if you have a problem
25 July 2026
Reply from Utility Warehouse
Hi Kat,
Thanks for taking the time to leave a review.
We're really pleased to hear you’ve found our team there when you need us. We appreciate your kind words and support.
Cheers,
The Utility Warehouse Team
Policy quote less…
I reinsured my house contents this August after being with UW and they quoted me less monthly payment than last year to my surprise. That was great news and even better they just sent me the policy on email so no paper work.
1 August 2026
Reply from Utility Warehouse
Hi Glynis,
Thanks for taking the time to leave a review.
We're really pleased to hear you were happy with the process and that receiving everything digitally made things nice and simple. We appreciate your support.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi,
Thanks for taking the time to leave a review.
We're really pleased to hear everything is going well. We appreciate your support.
Cheers,
The Utility Warehouse Team
Always very helpful when I call to speak to someone
My bill is easy to understand and the app is great. If I call in to speak to anyone they are always helpful, friendly and happy to talk through and explain things.
31 July 2026
Reply from Utility Warehouse
Hi Mrs Cocks,
Thanks for taking the time to leave a review.
We're really pleased to hear you’re finding the app easy to use and that our team is always happy to help. We appreciate your kind words and support.
Cheers,
The Utility Warehouse Team
Alex is a star - so nice to be talking to a real human being!
Alex, the technician helping me on the phone was so helpful and informative.
He was friendly and reassuring.
The fault was remedied within the 72 hours stated and I was informed both by phone and text from Openreach and online by UW
Fingers crossed all is well now.
30 July 2026
Reply from Utility Warehouse
Hi Carol,
Thanks for taking the time to leave such a lovely review.
We're really pleased to hear Alex was able to support you and make things feel straightforward. We’ll be sure to pass on your kind words.
Cheers,
The Utility Warehouse Team
when setting up my broadband…
when setting up my broadband connection, people very helpful. Fisrt adviser was on the phone for about three hours, mainly concerned with software, unsuccessfully. Second was mainly concerned with hardware, and sorted the connection in about forty minutes
21 July 2026
Reply from Utility Warehouse
Hi Mr Farquharson-Roberts,
Thank you for taking the time to share your feedback. We're pleased to hear our team were helpful while setting up your broadband connection and that the issue was eventually resolved.
We appreciate your patience while this was being looked into and are glad our team were able to support you through the process.
Cheers,
The Utility Warehouse Team
When I phoned up I asked for fast fibre…
When I phoned up I asked for fast fibre in & I was pleased with service I got,lovely man on line went through everything with me & could understand him very clearly, so hoping to recieve it on the 17th August
24 July 2026
Reply from Utility Warehouse
Hi Pauline,
Thanks for taking the time to leave a review.
We're really pleased to hear you had such a positive experience and that everything was explained clearly. We hope you enjoy your new fibre service when it arrives.
Cheers,
The Utility Warehouse Team
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