Main line phone not working for several days- rang UW to see how bill wd be affected if we changed to 2 mobile phones.....staff member checked & there was a fault on our particular line. This was sort... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’re having heat pump installed and I wanted to know how to disconnect the gas supply to stop the standing charges. It boils down to getting the meter removed by contacting UW when the gas is turned... See more
Company replied
I like the way you keep me updated on the highs and lows of the pricing of fuel. Also very competitive on insurances The last time I rang UW I spoke to a person so I hope that is still happening. N... See more
Company replied
Overall experience is very positive. Prices are fair, support responds quickly and online systems are easy to use. Only if I could get my smart meter and faster internet it would be great.
Company replied
Company details
- Internet Provider
- Cashback Provider
- Electric Utility Company
- Energy Supplier
- Telecommunications Service Provider
About Utility Warehouse
Written by the company
Utility Warehouse is the UK’s only genuine multiservice provider. We bundle energy, broadband, mobile, and insurance into one bill, saving our customers time and money on their essential home services.
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
Contact info
508 Edgware Road, NW9 5AB, London, United Kingdom
- 0333 777 0 777
- uw.co.uk
4.2
Great
81K reviews
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Advice on energy
3 August 2026
Reply from Utility Warehouse
Hi David,
We're pleased to hear our team were able to provide you with the energy advice you needed. We appreciate your positive feedback and are glad we could help.
Cheers,
The Utility Warehouse Team
I was helped by Portia
I was helped by Portia, a very knowledgeable and patient assistant who resolved my issues promptly and confidently.
27 July 2026
Reply from Utility Warehouse
Hi Michael,
Thanks for taking the time to leave a review.
We're really pleased to hear Portia was able to resolve your issue so promptly. We'll be sure to pass on your kind words to her.
Cheers,
The Utility Warehouse Team
House insurance
Very easy to complete online application for home insurance
And no extra cost for monthly payments!
2 August 2026
Reply from Utility Warehouse
Hi,
Thanks for taking the time to leave a review.
We're really pleased to hear you found the online application quick and easy, and that the monthly payment option worked well for you.
Cheers,
The Utility Warehouse Team
Still waiting for Openreach appt to do…
Still waiting for Openreach appt to do outside repair
was told appt would be Monday 3rd August but have not heard anything?
25 July 2026
Reply from Utility Warehouse
Hi Stephen,
We're sorry to hear you're still waiting for your Openreach appointment and understand how frustrating delays can be.
Please give our team a call on 0333 777 0777 so we can check the latest update for you and help get this looked into.
Thanks,
The Utility Warehouse Team
Poor customer service - AVOID
Poor customer service and wont take my calls.
UW decided to send me a disconnection fee when it was agreed this was not payable.
They wont reply to me or speak to me on the phone and pass me between payments team and customer service. Instead they send me chaser and threats for debt collection. If Customer service is important to you, avoid using UW.
I'm sure UW will add a generic message saying please contact us which is ironic since you wont speak to me about my issue!
3 August 2026
Unprompted review
Reply from Utility Warehouse
Hi Luke,
We're sorry to hear about your experience and understand how frustrating it must be to feel passed between teams without getting the support you need.
We'd like the opportunity to review this for you and look into the concerns you've raised. Please give our team a call on 0333 777 0777 so we can discuss this with you and work towards getting things resolved.
Thanks,
The Utility Warehouse Team
⭐ 1/5 — Extremely disappointing experience with Utility Warehouse
⭐ 1/5 — Extremely disappointing experience with Utility Warehouse
I would strongly recommend thinking twice before joining Utility Warehouse.
My experience with this company has been a complete mess from start to finish. I provided my meter readings every month, yet somehow the tariffs, charges and account balances kept becoming more confusing. At first the prices seemed very attractive, but over time the amount I was being charged kept increasing, even while I was trying to keep everything up to date.
What made things worse was that even after leaving Utility Warehouse, they continued trying to take payments by Direct Debit. When the Direct Debit was removed, I then started receiving debt collection communications. The information I was given about what I supposedly owed was inconsistent, and different charges seemed to appear without clear explanations.
The broadband return was another frustrating experience. They wanted to charge me £160 for not returning the broadband equipment, despite not properly providing the information I needed about where to return it. Once the equipment was returned, they still wanted to charge around half of that amount, which made absolutely no sense to me.
Customer service has been extremely poor. I have spent far too much time calling, trying to understand the account and trying to prevent incorrect charges or debt collection action. Different information seems to be given depending on who you speak to.
Based on my experience, the attractive prices simply aren’t worth the stress and time involved. I certainly wouldn’t use Utility Warehouse again.
My advice: look elsewhere.
3 August 2026
Unprompted review
Reply from Utility Warehouse
Hi Israel,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
This certainly isn't the experience we want our customers to have. If you're still experiencing these issues, please give our team a call on 0333 777 0777 so we can review everything with you and work towards getting it resolved.
Thanks,
The Utility Warehouse Team
always good service never any problems
26 July 2026
Reply from Utility Warehouse
Hi Joyce,
Thanks for taking the time to leave a review.
We're really pleased to hear you've consistently had a great experience with us. We appreciate your continued support.
Cheers,
The Utility Warehouse Team
Avoid like the plague
Avoid like the plague, appalling wait times. Wish I never changed providers..disgraceful. No one seems to know what they are doing. Being hounded for meter readings despite informing them the meter is not working, needs replacement. Boiler engineer arrived for annual service, left saying he couldn't do it. Engineer today sits in his van for an hour, without attempting to knock to address the customer. The list goes on. Appalling!!!
3 August 2026
Unprompted review
Reply from Utility Warehouse
Hi Shelly,
We're sorry to hear about your experience and understand how frustrating this must be.
We'd like the opportunity to look into the issues you've raised, including your meter and engineer appointments. Please give our team a call on 0333 777 0777 so we can review this with you and work towards getting things resolved.
Thanks,
The Utility Warehouse Team
Very good experience switching to UW
Very good experience switching to UW. Cassie was very helpful and clear in her explanations of the processes and every detail.
24 July 2026
Reply from Utility Warehouse
Hi,
Thanks for taking the time to leave a review.
We're really pleased to hear you had a great switching experience and that Cassie made everything clear and easy to understand. We'll be sure to pass on your kind words.
Cheers,
The Utility Warehouse Team
VERY SATISFIED…
WE HAVE BEEN CUSTOMERS OF UW FOR MORE THAN 30 YRS. AND ANY PROBLEMS (VERY FEW) HAVE BEEN DEALT WITH QUICKLY AND POLITELY.
24 July 2026
Reply from Utility Warehouse
Hi David,
Thanks for taking the time to leave such a lovely review.
We're really pleased to hear you've been with us for over 30 years. Your continued support means a lot, and we're glad we've been able to help whenever you've needed us.
Cheers,
The Utility Warehouse Team
You take care of Customer's interest
You take care of Customer's interest, by negotiating on our behalf.
27 July 2026
Reply from Utility Warehouse
Hi John,
Thanks for taking the time to leave a review.
We're really pleased to hear you feel well looked after and that you've had such a positive experience. We appreciate your kind words and support.
Cheers,
The Utility Warehouse Team
Utterly incompetent
Utterly incompetent. A short period as a landlord, and UW have made up dates, ignored the smart readings they have in order to charge me 300% of what is owed, now sending threatening emails for non payment. I have currently had 5 phone calls over multiple hours, What on earth is this... no single team seems to be able to resolve a simple issue, 2 week turnarounds on every email and then they get it wrong.
3 August 2026
Unprompted review
Reply from Utility Warehouse
Hi Ian,
We're sorry to hear about the issues you’ve experienced and understand how frustrating this situation must be.
We can see that you already have an open complaint, so your complaint handler will be in touch to review this with you and work towards getting things resolved.
Thanks,
The Utility Warehouse Team
Utility Warehouse helped us to save…
Utility Warehouse helped us to save money on our bills in an easy and simple way. The cashback card is amazing too - saving money as you do your usual spending.
3 August 2026
Reply from Utility Warehouse
Hi,
Thanks for taking the time to leave such a lovely review.
We're really pleased to hear you've been able to save money on your bills and that you're enjoying the Cashback Card too. It's great to know it's helping you save while you shop.
Cheers,
The Utility Warehouse Team
Customer service is rubbish
Customer service is rubbish, I cancelled my energy the day before I signed up and they still charged me exit fee, they are not consisted with communication with each other, I phoned last June 17 as to why I still need to pay £39 and the lady I spoke to said it's because of the exit fee but hey I cancelled a day after I signed up and then she said it's ok not to pay this amount she will wave the exit fee and now I received an email to say I am overdue a payment of £39. It a rubbish company. Please don't sign up!!!!!
3 August 2026
Unprompted review
Reply from Utility Warehouse
Hi,
We're sorry to hear about your experience and understand how frustrating it must be to receive conflicting information.
We’d like to look into this for you and make sure everything is reviewed properly. Please send us a message with your details so we can investigate and help resolve this.
Thanks,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Anne,
Thanks for taking the time to leave a review.
We're really pleased to hear you’ve noticed improvements and that our updates have been useful. We appreciate your feedback and continued support.
Cheers,
The Utility Warehouse Team
Efficient / simple forms
Efficient / simple forms - connection with a ‘real’ person to talk to too would have a awarded 5 stars
26 July 2026
Reply from Utility Warehouse
Hi Sarah,
Thank you for taking the time to share your feedback. We're pleased to hear you found the process efficient and simple.
We appreciate your comments around wanting to speak with a real person too, and we'll pass this on to the relevant teams as we’re always looking for ways to improve the service and experience we provide.
Cheers,
The Utility Warehouse Team
Easy process and competitive price
I needed to sort out my house & contents insurance and got quote from UW.
The process was easy and quicker than I thought and came in at well under the price of my previous insurer.
31 July 2026
Reply from Utility Warehouse
Hi,
It’s great to hear that arranging your home insurance was a quick and straightforward process. We’re pleased that we could offer a quote that worked well for you and helped you save compared to your previous insurer.
We appreciate your kind words and are glad we could make the process easier.
Cheers,
The Utility Warehouse Team
custome service was very good
2 August 2026
Reply from Utility Warehouse
Hi Mrs Alison Adams,
Thank you for taking the time to share your feedback. We're delighted to hear you had a great experience with our customer service team.
We really appreciate your kind words and will be sure to pass them on to the team.
Cheers,
The Utility Warehouse Team
Nice guy arrived on time
Nice guy arrived on time, did a good job, and cleaned up after.
No complaints at all.
24 July 2026
Reply from Utility Warehouse
Hi John,
It’s great to hear that everything went smoothly and that the service you received met your expectations. We’re pleased that the engineer arrived on time, completed the work to a good standard and left everything tidy.
We appreciate your kind words.
Cheers,
The Utility Warehouse Team
A easy and smooth transfer over to UW
A easy and smooth transfer over to UW, would highly recommended.
26 July 2026
Reply from Utility Warehouse
Hi Hollie,
It’s great to hear that your switch to Utility Warehouse was easy and smooth. We’re pleased the process went well and appreciate your recommendation.
Cheers,
The Utility Warehouse Team
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