24 Mar 2026 I help my client Mr KC Wong ask for the surrender value. My first email sent to Utmost is 24 Mar. I also call Utmost Customer services on 27 Mar morning but helpless. Customer... See more
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See what reviewers are saying
I deal with Utmost (earlier Generali) for their Utmost Worldwide plan. I have signed necessary documents so cannot state from legal perspective that I was not aware but the agents selling this make su... See more
Company replied
Awful,awful timeline with reclaiming/altering your pension plan/needs.Filled out their option form with my decision to drawdown some of my pension more than a month ago.As someone with liver cancer,ti... See more
Company replied
Online access needs a bit of work esp for former Reliance pensions but otherwise my experience with Utmost was very good. They took on my Equitable pension and managed a reasonable return and also my... See more
Company replied
Company details
About Utmost Life and Pensions
Written by the company
Utmost Life and Pensions is a UK life and pensions company helping customers plan and save for the long term, with roots going back over 100 years.
Utmost Life and Pensions is authorised by the PRA and regulated by the FCA and the PRA.
Utmost Life and Pensions is authorised by the PRA and regulated by the FCA and the PRA.
Contact info
Utmost Life and Pensions, Walton Street, Aylesbury, HP21 7QW, Buckinghamshire, United Kingdom
- 0330 159 1530
- enquiries@utmost.co.uk
- utmost.co.uk
3.2
Average
353 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Help with Pension change
Recently made a change to my pension which required completing numerous forms.
Staff were very helpful and supportive in giving guidance on how to complete them. This made the whole process much easier.
24 September 2024
Reply from Utmost Life and Pensions
Hi Terry. Thanks for taking the time to provide some feedback. I am so happy to hear that you got the support you needed and I will pass your feedback on to them. Regards Laura
Hassle free knowledgeable and easy to…
Hassle free knowledgeable and easy to talk to
5 September 2024
Reply from Utmost Life and Pensions
Hi Ivan. Thank you for taking time to provide some feedback and I am glad to hear you had a good experience with us. Regards Laura
Easy and simply user interface
Easy and simply user interface, clearly laid out making investments easy to see and review.
16 October 2024
Reply from Utmost Life and Pensions
Hi. Thank you for taking the time to provide some feedback and I am happy to hear that you have found MyUtmost easy to use. Regards Laura
Quick response to queries
Excellent telephone service and quick response time both on the phone and from the office. All dealt with in two weeks.
7 October 2024
Reply from Utmost Life and Pensions
Hi Keith. Thanks for taking the time to provide some feedback and I am glad to see that we were able to deal with your query so efficiently. Regards Laura
I had a problem with their Android app
I had a problem with their Android app, and their support team were excellent in dealing with the issue.
1 September 2024
Reply from Utmost Life and Pensions
Hi Mark. Thanks for taking the time to provide some feedback and I am happy to hear that the team were able to resolve your query about the app. Regards Laura
Reply from Utmost Life and Pensions
Hi Deborah. Thanks for taking the time to provide some feedback and I am happy to see that you are pleased with the service you received from us. Regards Laura
REally efficient in answering questions…
REally efficient in answering questions and proceeding payment.
10 October 2024
Reply from Utmost Life and Pensions
Hi Eric. Thanks for taking time to provide some feedback and I am glad to see that you had a positive experience with us recently. Regards Laura
Great webpage and easy navigation
Great webpage and easy navigation. Good security for log in activity.
12 October 2024
Reply from Utmost Life and Pensions
Hi Andrew. Thanks for taking the time to provide some feedback and I happy to see that you have found our website useful. Regards Laura
too slow and thus far ineffective
it took 12 days to answer my online message but you asked by email after only 9 days to give this rating. I think its absolutely stupid to ask for a service rating 3 days before you have given any service at all. at this stage all you have done is given the forms to request the service that I asked for in online messages
12 October 2024
Reply from Utmost Life and Pensions
Hi Jim. Thanks for taking the time to provide some feedback and I apologise for the timing of this request. I can see that we have responded to your initial request and you have replied, so I will ensure that my team have a look at this as soon as they can. Regards Laura
Spoke to a very nice lady on the…
Spoke to a very nice lady on the 4/10/24 very helpful & polite transaction was very fast I'm very ill & can't thank her enough for her support in helping me out with competing my paperwork over the phone
4 October 2024
Unprompted review
Reply from Utmost Life and Pensions
Hi Carl. Thanks for taking the time to provide some feedback. I am glad to hear you got the support from us you needed and please let us know if there is anything else we can help with. Regards Laura
Fantastic Tina
I spoke to someone called Tina. She was very nice and very helpful. An absolute pleasure to deal with.
4 October 2024
Reply from Utmost Life and Pensions
Hi Mr Deering. Thanks for taking the time to provide some feedback. I have passed your comments on to Tina and she said that this has made her day. Regards Laura
I still have not received my P60 for…
I still have not received my P60 for 23/24 after several requests . If they cannot get that right / it doesn’t inspire confidence
1 October 2024
Reply from Utmost Life and Pensions
Hi Mr Fernandes. Thank you for taking the time to provide some feedback and I am sorry to hear that you have had some problems getting your P60. I have checked our records and it looks like a copy was posted on 30 September but I have asked one of my team to urgently send you another one today. Regards Laura
Very efficient and professional staff
Very efficient and professional staff. Make everything clear and very patient.
10 October 2024
Reply from Utmost Life and Pensions
Hi Ian. Thanks for taking the time to provide some feedback. I am glad to hear that you had a good experience with the team when you contacted us. Regards Laura
improve poor investment performance
10 October 2024
Reply from Utmost Life and Pensions
Hi Mr Watson. Thank you for taking the time to provide some feedback. I am sorry that you are disappointed with the investment performance. We do have a range of unit-linked funds available and you may find a fund that better suits your needs. You can find full details of these funds on our website www.utmost.co.uk in the Investment Funds section. Although we cannot provide you with any advice, we will be happy to talk through the fund range with you. Regards Laura
Returning to seen pages
It’s not completely easy to get back to a page you were on 10 mins or so ago.
2 October 2024
Reply from Utmost Life and Pensions
Hi Brian. Thank you for taking the time to provide some feedback. Please do not hesitate to contact us on 0330 159 1530 if you have any questions about MyUtmost. Regards Laura
Drawdown
The customer adviser was very knowledgeable and explained clearly the options available and answered all of my questions about Drawdown and tax-free cash.
7 October 2024
Reply from Utmost Life and Pensions
Hi Alan. Thanks for providing some feedback. I am happy to hear you had a good experience with our Contact Centre. Regards Laura
Very easy to login and easy to get the…
Very easy to login and easy to get the information I wanted.
3 October 2024
Reply from Utmost Life and Pensions
Hi Timothy. Thanks so much for taking the time to provide some feedback. I am glad to hear that you have found the process easy. Regards Laura
Easy access to my account.
30 September 2024
Reply from Utmost Life and Pensions
Hi James. Thanks for taking the time to provide some feedback and I glad to hear you are finding MyUtmost easy to use. Regards Laura
Utmost are a complete nightmare to deal…
Utmost are a complete nightmare to deal with. Nothing can be done over the phone and the website/app is just as bad and transfering your money to another provider to get away from Utmost is made as difficult as possible. They are not part of the automated pension transfer process system.
3 October 2024
Unprompted review
Reply from Utmost Life and Pensions
Hi Mr Wheatley. Thanks for taking the time to provide some feedback and I am sorry to hear that you have had a difficult time progressing your transfer claim. I can see from our records that information was emailed to your IFA yesterday but please email me at enquiries@utmost.co.uk if you need anything else. Regards Laura
They don’t do what they say
They don’t do what they say , supposed to send Annuity transfer in September never turned up , phoned up was told sorry we will send asap - again never turned up , beware
Considering putting it to Ombudsman
25 September 2024
Unprompted review
Reply from Utmost Life and Pensions
Hi Derek. Thanks for taking time to provide some feedback and I am sorry to hear that you have had a bad experience with us recently. Please can you email me at enquiries@utmost.co.uk with your name and policy number and I will arrange for one of my team to contact you as soon as we can. Regards Laura
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