24 Mar 2026 I help my client Mr KC Wong ask for the surrender value. My first email sent to Utmost is 24 Mar. I also call Utmost Customer services on 27 Mar morning but helpless. Customer... See more
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I deal with Utmost (earlier Generali) for their Utmost Worldwide plan. I have signed necessary documents so cannot state from legal perspective that I was not aware but the agents selling this make su... See more
Company replied
Awful,awful timeline with reclaiming/altering your pension plan/needs.Filled out their option form with my decision to drawdown some of my pension more than a month ago.As someone with liver cancer,ti... See more
Company replied
Online access needs a bit of work esp for former Reliance pensions but otherwise my experience with Utmost was very good. They took on my Equitable pension and managed a reasonable return and also my... See more
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Company details
About Utmost Life and Pensions
Written by the company
Utmost Life and Pensions is a UK life and pensions company helping customers plan and save for the long term, with roots going back over 100 years.
Utmost Life and Pensions is authorised by the PRA and regulated by the FCA and the PRA.
Utmost Life and Pensions is authorised by the PRA and regulated by the FCA and the PRA.
Contact info
Utmost Life and Pensions, Walton Street, Aylesbury, HP21 7QW, Buckinghamshire, United Kingdom
- 0330 159 1530
- enquiries@utmost.co.uk
- utmost.co.uk
3.2
Average
353 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Utmost Life and Pensions
Hi Mr White. Thanks for taking the time to provide some feedback and I am glad to hear that you are finding the online service useful. Regards Laura
Not very responsive
I asked for the forms to cash in my small sum pension over a week ago and the only thing I have received from Utmost is a request to review their service!
6 November 2024
Reply from Utmost Life and Pensions
Hi Mrs Stevens. Thanks for taking the time to provide some feedback. I have checked our system and can see that we have received your request and I have spoken to the team and have asked that this be sent to you asap. Regards Laura
Good prompt service.
8 November 2024
Reply from Utmost Life and Pensions
Hi Mr Steel. Thanks for taking the time to provide some feedback and I am glad to see that you are happy with the online service. Regards Laura
Overall satisfaction
Access to my online portal was very useful.
I did have some issues that could not be solved through the portal .
I ended up calling an advisor and was given the help I needed .
Please be aware that any uploaded documents need to be extremely small ( one page at a time ).
This was not explained to me and therefore there was a delay .
Then the advisors couldn’t see all my docs on the portal - even though I had sent them.
Rather frustrating!
Overall a good service and prompt resolution.
1 October 2024
Reply from Utmost Life and Pensions
Hi Mr Hawker. Thanks for taking the time to provide some feedback and I am glad to hear that overall you were happy with the service you received from us. We will continue to look into whether we can increase the size of documents that can uploaded and may look to provide some advice about how policyholders can compress documents to make them smaller. Regards Laura
Reply from Utmost Life and Pensions
Hi Mr Heron. Thanks for taking the time to provide some feedback and I am happy to hear that you have had a good experience with us. Regards Laura
Thank you for processing my request.
8 November 2024
Reply from Utmost Life and Pensions
Hi Lynne. Thanks for taking time to provide us with some feedback. Regards Laura
Reply from Utmost Life and Pensions
Hi Mr Coombes. Thanks for taking the time to provide some feedback. Unfortunately, there are times that we need to temporarily close MyUtmost to refresh the data and carry out general maintenance but we try to keep these times to an absolute minimum. Occasionally, there are outages that are out of our control but please let us know if you are experiencing unusually high levels of outages. Regards Laura
Prompt reply to my queries and the…
Prompt reply to my queries and the staffs are very friendly and helpful.
29 October 2024
Reply from Utmost Life and Pensions
Hi Mr Balachandran. Thanks for taking the time to provide some feedback and I am happy to hear you had a good experience when dealing with our Customer Services Team. Regards Laura
ease of access to your account and…
ease of access to your account and balance information on the day.
6 November 2024
Reply from Utmost Life and Pensions
Hi Mr Ullah. Thanks for taking the time to provide some feedback and I am glad to see that you have found MyUtmost easy to use. Regards Laura
The basic information isn’t supplied
The basic information isn’t supplied. Wanted to know what pension/ benefits the policy will provide. Just goes round in circles!!. POOR
3 November 2024
Reply from Utmost Life and Pensions
Hi Mr Brook. Thanks for taking the time to provide some feedback and I am sorry to hear that you were not able to find what you were looking for. MyUtmost is designed to provide an indicative value and details of the types of retirement options that are available to you but a policy specific pack of information does need to be requested - which I can see that you have done. I will arrange for the team to get this information out to you as soon as they can. Regards Laura
App is quite reliable
App is quite reliable.
Interface is not great, and limited information available in the app.
Perhaps copy Wealthify a bit.
6 November 2024
Reply from Utmost Life and Pensions
Hi Mark. Thanks for taking the time to provide some feedback. I will take on board your comments and see if we can make any changes. Regards Laura
Helpful and personalized replies in a reasonable time.
Utmost provided me with Documents and detailed replies to a wide range of questions that I had. The responses were very helpful and personalized for my specific queries. These answers come back within a reasonable time of asking. Professional, helpful, courteous and timely. Thank you.
28 October 2024
Reply from Utmost Life and Pensions
Hi Steve. Thanks for taking the time to provide some feedback and I am so pleased to hear that you had a good experience with us. Regards Laura
Very helpful
All the Utmost personnel I dealt with were super helpful in guiding me through a somewhat confusing process, I highly recommend them
23 October 2024
Reply from Utmost Life and Pensions
Hi. Thanks for taking the time to provide some feedback and I am glad to hear that my team were able to give you the help you needed. Regards Laura
Cannot name beneficiary for pension…
Cannot name beneficiary for pension plan online
cannot find information about pension transfer to another provider
5 November 2024
Reply from Utmost Life and Pensions
Hi Nick. Thanks for taking some time to provide some feedback. I will take on board your comments and see if we can make any changes. Regards Laura
Reply from Utmost Life and Pensions
Hi Ian. Thanks for taking the time to provide some feedback and I glad to see that you were able to update your personal details easily in MyUtmost. Regards Laura
Always arrives quickly
The code to check on pension fund always arrives quickly.
I have been impressed by the rate of return and consequent speed of growth of fund, until Rachel Reeves destroyed our future.
6 November 2024
Reply from Utmost Life and Pensions
Hi Mr Runciman. Thanks for taking the time to provide some feedback. I am pleased to hear that you are happy with the returns you have been receiving. Regards Laura
I am sure the website is very good but…
I am sure the website is very good but I live in the stoneage and prefer to talk to someone on the phone.
It did everything I needed to do.
31 October 2024
Reply from Utmost Life and Pensions
Hi Mr Reynolds. Thanks for taking the time to provide some feedback. Regards Laura
Unfortunately I find the email comms…
Unfortunately I find the email comms interaction very slow.
The 5 - 10 days response time is not good enough in my view.
5 November 2024
Reply from Utmost Life and Pensions
Hi Mr Morrison. Thanks for taking the time to provide some feedback. The response time for queries via MyUtmost is something that we continue to look at and will see if we are able to make improvements to this. Regards Laura
Reply from Utmost Life and Pensions
Hi. Thanks for taking the time to provide some feedback and I am glad to see that you have had a positive experience using the portal. Regards Laura
Pension Info…
When you open pension and fo look for details,almost always need to go off site looking for info.
Halfway looking through information, I got logged off.
Could be improved.
Thanks
6 November 2024
Reply from Utmost Life and Pensions
Hi Mr Kermode. Thanks for taking the time to provide some feedback. I can confirm that for security purposes MyUtmost will automatically log off after 10 minutes of inactivity but I will take this away to see if the time can be extended. Regards Laura
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