Utilink Consulting Limited Reviews 

979
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 262 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and highly knowledgeable, making interactions pleasant and stress-free. Many people highlight the exceptional service, noting its efficiency, clear communication, and the smooth process of managing utility accounts. Reviewers are particularly impressed with the significant savings achieved on energy and water bills, often securing excellent rates and competitive deals. Consumers appreciate the proactive approach in finding the best deals and the peace of mind provided by continuous support and clear explanations. The company's ability to simplify complex tasks, like switching suppliers or managing accounts, is frequently mentioned as a key benefit.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of the staff... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and efficiency... See more

Price

Clients share positive opinions on price, with many reviewers expressing satisfaction with the significant... See more

Value for money

Customers report high satisfaction with the value for money, frequently highlighting significant savings on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shannon is a very friendly person who explains everything clearly and give me upmost confidence that she will get us the best deal she can. I would recommend this company to any charity struggling to... See more

Rated 5 out of 5 stars

Scott was extremely helpful from the very beginning, I have had other calls from other energy consultants and found them rude and very pushy. Scott took his time to explain everything and followed th... See more

Company replied

Rated 5 out of 5 stars

Dealing with Dayna at Utilink was like breath of fresh air! Unrivalled knowledge together with a helpful 'nothings to much trouble' approach from Dayna made getting a better deal very easy and it als... See more

Company replied

Rated 5 out of 5 stars

Utilink is totally different from other consultancies we’ve come across while working in business. They’re not pushy, they don’t harass you, and they make sure you have the time you need to fully und... See more

Company replied


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

979 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(979)

261 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really helpful

Really friendly approach and no pressure applied. It was refreshing to experience this after previous pushy sales people had ruined my impression of brokers. Thanks again Dan

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Utilink staff have been amazing

Utilink staff have been amazing. The team have sourced reasonable rates for the school to budget with at a much lower rate than the school had before. We are very grateful for the work that Mathew and Josh have put into the school, bringing down our electricity and gas costs massively. Thank you.

17 September 2025
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hi Sharon,

Thank you for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us.

Rated 5 out of 5 stars

ENERGY CONTRACT REVIEW

Melissa met with us to discuss the next stage of transferring our utility bills over. We have found Melissa so helpful and always looks for the best deal for us.
I would definitely recommend Utilink for all your energy contracts.

11 September 2025
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hello,

Thank you so much for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us.

Rated 5 out of 5 stars

Danielle has been brilliant with…

Danielle has been brilliant with sorting out any problems and checking in every once in a while

12 September 2025
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hi Hayley,

Thank you for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us.

Rated 5 out of 5 stars

Great service...

Great service with a quick response rate. Friendly and professional and always willing to help.

12 September 2025
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hi Polly,

Thank you for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us.

Rated 5 out of 5 stars

Melissa is always so helpful

Melissa is always so helpful. She is amazing at her job, up to date with the current market. Always there to answer any questions. She is very efficient.

5 September 2025
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hi Helen,

Thank you for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us.

Rated 5 out of 5 stars

Good contacts established from the…

Good contacts established from the start and promises met in good time

12 September 2025
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hi David,

Thank you for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us.

Rated 5 out of 5 stars

Great service,Friendly knowledgeable…

Great service,Friendly knowledgeable staff and always kept up to date with the progress of my contracts.

5 September 2025
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hi Stuart,

Thank you for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us.

Rated 5 out of 5 stars

Informative, Friendly + Attentive

Incredibly insightful and very informative! Super responsive and always happy to help with queries and guidance.

1 September 2025
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hello,

Thank you for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us.

Rated 5 out of 5 stars

The Head Gardener Salon

The Head Gardener Salon - Found Utilink's service exceptional and saved money. Many thanks

12 September 2025
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hi David,

Thank you for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us.

Rated 5 out of 5 stars

Stephen and Rikki made sure we got a…

Stephen and Rikki made sure we got a good price on our energy accounts and resolved an ongoing issue.
Many thanks

1 September 2025
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hi Mel,

Thank you for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us.

Rated 5 out of 5 stars

We’ve had a great experience with…

We’ve had a great experience with Utilink. The services around our energy contracts have been clear, efficient, and straightforward, which has made everything much easier to manage. Claire has been absolutely fantastic throughout the process – incredibly helpful, responsive, and professional. She went above and beyond to make sure we understood everything and got the best outcome for our needs. Highly recommend both the company and Claire for their excellent support.

10 September 2025
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hi Sandra

Thank you for taking the time to leave us a review we really appreciate it. Claire will be delighted with your feedback and we're over the moon she's helped as much as she has. If you need anything else at all, please don't hesitate to contact us.

Rated 5 out of 5 stars

Utilink

Claire went above and beyond helping with our energy renewal. She was open and honest throughout the whole process and kept us up to date at every step. Highly recommend Utilink to all our clients now.

12 September 2025
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hi Damon,

Thank you for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us.

Rated 5 out of 5 stars

Just renewed the energy accounts with…

Just renewed the energy accounts with Melissa for the next 2 years. Great service and good advice. Anyone looking for an energy consultant do give Utilink and try.

12 September 2025
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hello,

Thank you for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us.

Rated 5 out of 5 stars

Excellent service

Claire helped us with our contracts extremely helpful and a happy cheerful lady.

10 September 2025
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hi Andrea,

Thank you for taking the time to leave us a review we really appreciate it.

Rated 5 out of 5 stars

Excellent Customer Service

I had a problem with our current supplier raising invoices for electric that had already been invoiced and paid. I contacted our Team Manager and received immediate assistance which resulted in a quick and satisfactory conclusion.

I wouldn't hesitate to contact them again if I have any more problems.

10 September 2025
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hello,

Thank you for taking the time to leave us a review we really appreciate it. We're delighted that we helped you with the invoicing query and as you know please get in touch if you need anything else at all.

Rated 5 out of 5 stars

Very Impressed with this firm

Gavin was very professional, patient and very knowledgeable. I would highly recommend anyone using this company.

10 September 2025
Unprompted review
Utilink Consulting Limited logo

Reply from Utilink Consulting Limited

Hi Darren,

Thank you for taking the time to leave us a review we really appreciate it. If you need anything else at all, please don't hesitate to contact us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look