Cute saleswomen came through our neighborhood wearing cow costumes, how could I resist. I'm into my third week of the service. The product quality is excellent: my weekly order is milk and eggs, and h... See more
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Review summary
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The response regarding my worry for an absence of a product was promptly explained and was explained clearly. The response was written kindly which I appreciate so much. Your team is doing great work... See more
I was just saying how much I missed the idea of fresh milk being delivered to your doorstep like the movies! Haha! I was so pleased to have met the two amazing reps in the cutest milk/cow outfits lite... See more
Company replied
I receive my delivery every Saturday from The Modern Milkman and I am extremely happy with the service. The staff are always friendly, helpful and very understanding. They genuinely care about the... See more
Company details
About Modern Milkman US
Written by the company
Shop sustainably with confidence
Fresh groceries delivered to your doorstep
We source quality, bringing farm to doorstep freshness with every delivery. By partnering with trusted local farmers, bakers, and producers, we deliver food you can feel good about serving your family.
Choose your weekly essentials from our range of farm fresh milk, eggs, bread, juices, and more. We deliver once a week during the day based on your area, and you can track every order.
Edit your order up to one day before delivery, pause anytime, and enjoy the flexibility of no contracts.
We proudly offer milk and juices in returnable glass bottles to help reduce waste while bringing back the freshness you remember.
Fresh food. Less waste. Delivered simply.
Contact info
United States
- us.modernmilkman.com
Join The Round
4.4
Excellent
645 reviews
Asks customers to review
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Always informed if there’s issues
Always informed if there’s issues, one thing I would hope they could put handles on the bottles
22 September 2026
Unprompted review
May use AI-assist with repliesRead more
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The door to door sales person was…
The door to door sales person was great. He was friendly, patient, and you could tell he really enjoyed working with the public. The orange juice was absolutely amazing.
I only received a portion of my order. I was looking forward to sampling the meat, but I did not receive it.
31 August 2026
Reply from Modern Milkman US
Hi,
Thank you so much for your lovely feedback! I’m really glad to hear you enjoyed speaking with our team member and that the orange juice was a hit.
I’m sorry that part of your order was missing, especially the meat you were looking forward to trying. I completely understand how disappointing that must have been.
I’d really appreciate the opportunity to put this right and hope we can give you a much better experience with your next delivery.
The salesperson was fantastic.
31 August 2026
Reply from Modern Milkman US
Hi David,
Thank you so much for your lovely feedback!
I’m really pleased to hear that you had such a positive experience with our salesperson. I’ll be sure to share your kind words with the relevant team, as feedback like this is always wonderful to hear.
Thank you again for choosing The Modern Milkman!
All freshness to all products products are fresh
All products are fresh. Just a bit pricey though.
31 August 2026
Reply from Modern Milkman US
Hi William,
Thank you for reaching out and taking the time to share your review with us!
We are thrilled to hear that you enjoyed the top quality and freshness of all your products.
I completely understand that price is an important factor in your decision, and I truly appreciate you sharing your thoughts—it is incredibly helpful for us to understand how pricing impacts your experience.
While we work hard to balance high quality, convenience, and fair support for local producers, we recognize how important value is to our customers.
I have shared your feedback directly with our team so we can keep it in mind as we continue to refine our service.
Thank you again for your support and for being a valued customer! Please feel free to reach out if there is anything else we can assist you with.
We love your milk
We love your milk, chocolate milk and coffee. Added the bagels this week, very good!
27 August 2026
Great products, locally sourced
The products are great and locally sourced, and I love the transparency. Definitely worth the membership. Everything has been fantastic and seamless!
31 August 2026
Pricey
Orders were delivered in a timely fashion. There was no way to set up an automatic tip for the driver, which discourages tipping. Products are high quality but still overpriced. Definitely a luxury service. Because the membership is set up separate from the recurring orders, you have to cancel twice in order to cancel, which seems unnecessarily difficult.
25 April 2026
Reply from Modern Milkman US
Hi Brendan,
Thank you for reaching out and taking the time to share your feedback with us!
I'm glad to hear that your orders were delivered in a timely fashion and that you enjoyed the high quality of our products.
I completely understand that price is an important factor in your decision, and I appreciate you raising these points regarding our tipping options and subscription structure.
I have shared your feedback directly with our team—it is incredibly helpful for us to understand how pricing and system usability impact your experience. While we work hard to balance top quality, convenience, and fair support for local producers, we know that affordability and simplicity are key.
Regarding the cancellation process, I have also passed along your feedback about having to cancel the weekly subscription and The Round membership separately, as we know how important it is for managing your account to feel effortless.
Lastly, driver tips can be managed under the "Your Orders" tab in your account. I have sent an email with the attached photo to your email address so you will have a reference for the future, should you ever decide to give us another try!
Thank you again for your valuable insights and for giving our service a try. Please let us know if there is anything else I can assist you with!
The quality and condition of the…
The quality and condition of the produce was not up to par and certainly not worth $36.
28 August 2026
Reply from Modern Milkman US
Hi Marlene,
I’m truly sorry that the quality and condition of the produce you received did not meet your expectations, especially considering the $36 you paid. I completely understand how disappointing it must have been to receive produce that wasn’t up to the standard you expected.
Thank you for answering my call and for taking the time to share more details about your experience. As promised, I’ll be raising your concerns with our Quality Team so this can be properly looked into.
I genuinely appreciate your feedback and the opportunity to address this. I’m sorry again that we fell short of the quality you deserved.
Milk is fresh and delicious
Milk is fresh and delicious. Good variety of flavors. Delivers are always on time. Web site is easy to navigate.
28 August 2026
Reply from Modern Milkman US
Hi Anna,
Thank you so much for your lovely feedback!
I’m really pleased to hear that you’re enjoying the fresh, delicious milk and the variety of flavours available. It’s also wonderful to know that your deliveries are consistently arriving on time and that you find the website easy to navigate.
I truly appreciate you taking the time to share your experience and for choosing The Modern Milkman. Your kind words mean a lot to me!
⭐⭐⭐⭐⭐ Fantastic Service
I receive my delivery every Saturday from The Modern Milkman and I am extremely happy with the service. The staff are always friendly, helpful and very understanding. They genuinely care about their customers and always do their best to help if there is ever a problem.
I receive great, reliable service every week and feel very well looked after. I would definitely recommend The Modern Milkman to anyone looking for a friendly and dependable service.
Thank you for taking such good care of your customers!
20 September 2026
Unprompted review
A Timely and Kind Response
The response regarding my worry for an absence of a product was promptly explained and was explained clearly. The response was written kindly which I appreciate so much. Your team is doing great work to bring back a wonderful old fashioned delivery service. Happy to see milkmen coming back in the modern time!
17 September 2026
Unprompted review
Convenience
Convenience of delivery and the glass pickup. Honestly, getting the same milk in a local store costs me $3 more and that was just wild to me.
Edit: I meant to leave 5 star, not 4. Should be fixed now. The fresh eggs are legitimately fresh and I can tell when I crack them open. Fantastic. Not super cheap, but neither is the grocery store anymore and those come from who-knows-where. The meats are far too expensive for me, but when I splurge for steaks, they're gonna be worth it as a treat. The yogurt was also thicker than I'm used to and felt worth it for the value.
29 August 2026
Reply from Modern Milkman US
Hi there,
Thank you so much for sharing your feedback with us!
We are thrilled to hear how much you are enjoying the doorstep delivery and bottle pickup. Supporting local producers while delivering fresh products straight to your door at a great value is exactly what we strive for, so hearing that we're saving you both time and money truly makes our day!
We always want to provide a 5-star experience, so if you ever have any suggestions or if there's anything we can do to make your service even better, please don't hesitate to reach out.
We greatly appreciate having you as part of The Modern Milkman family!
Reply from Modern Milkman US
Hi Jeanne,
Thank you for reaching out to us and sharing your feedback!
I tried to give you a call earlier, but I was routed to your voicemail.
I completely understand that price is an important factor when choosing products for your home, and I appreciate your honesty about your experience with the bagels.
We truly appreciate you taking the time to share your thoughts—it is incredibly helpful for us to understand how our pricing impacts your overall experience.
While we work hard to balance high quality, doorstep convenience, and fair support for our local producers, we recognize how crucial value is for our customers. I have shared your feedback directly with our team for review.
Thank you again for helping us improve our service! Please let us know if there is anything else we can assist you with.
We love it!
My family loves modern milkman. It is so nice having fresh food delivered on a Friday. Everyone is so kind and we love getting to pick new items. Thank you!
27 August 2026
a very good product
27 August 2026
I thought I was getting a free cooler…
I thought I was getting a free cooler with my first delivery. I've received 3 deliveries in plastic bags with either 1 or 2 ice packs.
24 August 2026
Reply from Modern Milkman US
Hi Christina,
I hope you are having a great week!
I tried calling you earlier about the free cooler, but I was routed to voicemail.
While our Soft Porch Cooler is currently out of stock, we want to make sure your deliveries stay fresh and protected. As a great alternative, we would love to offer you a 50% discount on a pre-order for our Metal Porch Cooler.
If you would like to take advantage of this special offer, please reply to the email that I've sent, and we will be delighted to set that up for you.
Thank you so much for being a valued customer, and please let us know if there is anything else we can assist you with!
The quality of vegetables is excellent!
The quality of vegetables is excellent!
My box is waiting for me when I wake up :)
It's easy to leave the old box on the porch for when you come back.
A bit pricey but at least you get what you pay for!!
Much better than any supermarket veggies
28 August 2026
Customer Service Feedback
I recently requested to change my delivery date, but unfortunately, my request was not addressed, and I still received a delivery.
The delivery consisted of juice that cost $7.99, along with a $9.95 delivery fee. Having a delivery for only one item at that cost is not feasible for me.
I would also like to see a larger variety of products available. The current selection seems somewhat limited, and having more options would make the service more worthwhile.
Additionally, I currently have two delivery bags that need to be returned. Please provide me with instructions on how I can return the bags.
I attempted to cancel my order online, but the instructions provided were not helpful or easy to follow. Additionally, there was no customer service phone number listed for assistance.
It would be helpful to provide clearer cancellation instructions and an easily accessible customer service contact number for customers who need assistance.
Thank you for your assistance. I look forward to your response.
Best,
Robin
18 August 2026
Reply from Modern Milkman US
Hi Robin,
Thank you for speaking with me on the phone today!
I completely understand how frustrating it was to receive an unexpected single-item delivery with a delivery fee, especially after trying to change your schedule and facing difficulties with our online cancellation process.
I truly appreciate your thoughtful feedback regarding our product variety, customer service contact options, and website navigation. Hearing from our customers is essential for us to grow, and I have shared your comments directly with our team so we can improve.
As we discussed during our call, our team has already processed a refund to your original payment method. Please allow 5 to 10 business days for this refund to reflect on your statement, depending on your bank's processing times.
Additionally, we have scheduled a pickup for your two delivery bags on September 24, 2026. Please feel free to leave the bags out in your usual delivery spot on that date so our driver can collect them.
Thank you again for your patience, understanding, and valuable feedback while we worked through this together. If there is anything further we can help with, please do let us know.
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