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Urbilis Reviews 184

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TrustScore 4 out of 5

4.2

Garden Center
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Rated 1 out of 5 stars

I ordered some chairs and order was processed no issues then someone emails me and cancels my order due to a pricing error without even offering me any other options and now I have to wait for a refun... See more

Company replied

Rated 5 out of 5 stars

As a new small business owner I needed to create a chic decor to service my clientele. I am on a budget & while shopping on the Urbilis site, if I couldn’t afford my first choice there were several ot... See more

Rated 5 out of 5 stars

We needed color swatches since our planters were made to order from Spain and non-returnable. A person with a name, Paige, contacted me and sent swatches-then followed up to make sure I'd received the... See more

Company replied

Rated 5 out of 5 stars

I am very pleased with the customer service I received from Urbilis. I was helped by Nick and Alex on two different occasions. Both were professional, polite and knowledgeable about their produc... See more

Company details

  1. Garden Center
  2. Furniture Store

About Urbilis

Information provided by various external sources

Urbilis introduces greenery to urban living through beautiful, functional design. We are committed to helping you transform any space, large or small, into a living work of art! From indoor and container gardening to green wall design, our products make it easy to try that green thumb at everything!

Urbilis is a Retail Project, R.I. brand. This means that we not only offer gorgeous, high-quality products, but we are also building strong neighborhoods and jobs in Rhode Island and beyond. Visit www.retailprojectri.com to learn more.

Contact info

4.2

Great

TrustScore 4 out of 5

184 reviews

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Rated 2 out of 5 stars

The quality of the product was not what…

The quality of the product was not what I had expected.

5 December 2018
Unprompted review
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Reply from Urbilis

Hi,

Thank you for reaching out to us! We are sorry to hear this with regards to the quality of the product. Please email us at urbilis@retailprojectri.com and we will be happy to coordinate on a return.

Best,
The Urbilis Team

Rated 5 out of 5 stars

Quality product

Quality product! Just what we looking for to add to our new landscaping and outdoor living space. Arrived early and well packaged.

2 August 2018
Unprompted review
Rated 5 out of 5 stars

Beautiful Planters

Beautiful Planters! Ordered two and actually the top edge of one planter was cracked. I took pics and sent in to customer service. Their attention was prompt and first class. Sent me a replacement planter which I received quickly. So nice to work with a company who will stand behind their product and appreciates the customer. This is what creates a loyal customer! Thank you.

2 August 2018
Unprompted review

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