uPVC.com.au Reviews 

235
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

We had all of the hotel windows repaired by Dimitry. He completed repairs on 117 windows in our 23-year-old hotel building, and now they all work like new. Dimitry was professional, efficient, an... See more

Rated 3 out of 5 stars

One man team who is very slow at responding / providing a service. My review will change, and I'll add more details once my service has been delivered in full. So far, I've paid my 50% deposit... See more

Company replied

Rated 5 out of 5 stars

Dimitri was able to source slim line handles for my uPVC windows that I couldn't get here in Canberra. Not only that, he delivered them himself. I also ordered some insulating foam, gun and SIPs boa... See more

Company replied

Rated 4 out of 5 stars

Dmitry supplied a replacement lock for my door that I couldn't find elsewhere. Description in video on webpage was perfect. However the delay in sourcing the product before shipping could have been b... See more

Company replied

Company details

  1. #1 of 1 best companies in PVC Windows Supplier
  2. #1 of 1 best companies in Glass Industry
  3. #5 of 5 best companies in Hardware Store
  4. #1 of 1 best companies in PVC Industry
  5. #1 of 1 best companies in Window Installation Service
  6. #1 of 1 best companies in Window Supplier

Written by the company

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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

235 reviews

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Replied to 75% of negative reviews

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4.4

All reviews

(235)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

We had all of the hotel windows…

We had all of the hotel windows repaired by Dimitry. He completed repairs on 117 windows in our 23-year-old hotel building, and now they all work like new.

Dimitry was professional, efficient, and took great care with every repair. The quality of his workmanship was excellent, and the entire process was smooth from start to finish.

We would highly recommend Dimitry to anyone looking to have their windows repaired. Great work, and thank you for your outstanding service!

5 July 2026
Rated 5 out of 5 stars

Prompt and competent

Prompt, friendly and successful resolution of our problem

13 March 2026
uPVC.com.au logo

Reply from uPVC.com.au

Thank you for choosing us for your uPVC Repairs )

Rated 5 out of 5 stars

Glass block supply

Dmitry supplied glass blocks we had been searching for. Great personalised service.

17 February 2026
uPVC.com.au logo

Reply from uPVC.com.au

Thank you for choosing to go with us! )

Rated 5 out of 5 stars

Dmitry was very helpful

Dmitry was very helpful. He had the parts needed and put the new rollers on the door. No one else I contacted was able to help. There were multiple problems with the job and Dmitry sorted all of them and we are very happy with the result.

3 March 2026
uPVC.com.au logo

Reply from uPVC.com.au

There is a reason why we try to stock all brands for uPVC windows & doors & this great resolution was one of them )

Rated 5 out of 5 stars

Great product

Great product, good contact, it sometimes took a little while but they always got back to me with answers, helpful in finding the right product or alternative. Happy to use them again.

29 January 2026
uPVC.com.au logo

Reply from uPVC.com.au

Thank you very much for being patient, welcome back anytime in the future.

Rated 5 out of 5 stars

Job done right, first time

Got the job done, even though it was more difficult than anticipated. Door now works better than it ever has.

21 January 2026
uPVC.com.au logo

Reply from uPVC.com.au

Thank you very much for choosing us & trusting in a job well done in the end om short notice ) A+

Rated 5 out of 5 stars

Dmitry is knowledgeable and effective

Dmitry is knowledgeable and effective, only improvement would be more effective estimate of timing to attend

20 January 2026
uPVC.com.au logo

Reply from uPVC.com.au

Thank you very much for sticking around & re-scheduling at times due to a frustrating delay on site due to problems encountered on other projects on that day.

Rated 3 out of 5 stars

The product was good but no delivery updates

The product was good, but there was none of the usual messages about expected delivery time, and it took a while to be delivered, so I felt unsure if I'd been scammed. I sent an email to the advertised contact details, but no reply. Happy when the product did arrive, and all was forgiven.

14 January 2026
uPVC.com.au logo

Reply from uPVC.com.au

Sorry about this, we found your E-Mail in the Junk/Spam folder 2 days after it had already been delivered prior.
We apoloigize for the unfortunate experience you had to go through in waiting.

Rated 1 out of 5 stars

Trading as Legend-UPVC Dunedin-Customer Service is Lacking

We paid $11000 NZD for 5 windows and a door locking system.
4 months out of warranty the door lock failed.
Aus Lock the manufacturer, never replied to any of my emails.
UPVC Windows was very slow to respond, but after a number of attempts to start a conversation I finally got the response:
Sorry, its out of warranty, nothing we can do to help except sell you another system, someone in this company has the exact same system and they never had an issue!
Im not impressed with manufacturer or supplier.
The lock lasted 3 years and 4 months!
Wasn't even used consistently as we didn't have the place tenanted consistently.
When quoting and installing 5he windows for some reason UPVC failed to include one window and we ended up with one window that still has the old wooden frames and single pane!
As distance landlords we didn't realise this till we visited quite some time later.
Dont use this company, customer service is lacking!

7 January 2026
Unprompted review
uPVC.com.au logo

Reply from uPVC.com.au

Hello I am Dmitry from Sydney (uPVC.com.au/uPVC.AU)!
This review is obviously meant for Legend uPVC Windows & Doors in Dunedin, New Zealand (uPVC.CO.NZ)
THIS IS NOT US, please disregard the review! The landlord will only update & not take down the review in frustration, as 5 months have gone by & they cannot rectify her AUSLOCK (electronic door lock)!!!
Also, our hardware warranty is 5yrs & 10yrs on frames & glass!

Rated 1 out of 5 stars

The checkout experience was terrible……

The checkout experience was terrible… after checking out a further invoice was submitted by the company to permit delivery. After noting this is not acceptable business practice in Australia and likens such operators to scammers in feedback the owner made derogatory remarks about the writer. Furthermore it took a week for the products to be despatched.

21 December 2025
uPVC.com.au logo

Reply from uPVC.com.au

Great review for a $3 item over Xmas time, thank you. Obviously wanting a cheap ride & hasn't been around the WWW for a long time. Even receiving x3 extra nozzles & not mentioning nothing about it!
Karma will take care of this one.

Rated 5 out of 5 stars

Great service

Great service, kept me informed about a slight delay in sending my order, undoubtedly one of the better firms to deal with. Highly recommended.

14 December 2025
uPVC.com.au logo

Reply from uPVC.com.au

Appreciated, thank you.

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